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November 2023 by Kevin Anderton
I have purchased two cars here in the last year and a half. 22 Kia ev6 which we love and 23 kia forte just purchased this week. Our sales person was Ila young. She is awesome. If you ask her a question and she don’t know the answer she will get find the answer. We did the application online and gave her all the information she needed. We walked in for our slotted time well actually 45 min early. And we were only in building for 30 min doing paper work. She makes sure everything goes smoothly. When we get to the car she will help hook everything up and help you understand the features before you leave. Which is nice because the forte was for my god daughter which has never owned a car before. Which makes it a nice experience for a first time buyer and now she will not be intimidated for her next purchase later in life. So if you’re looking to purchase a car I would definitely go here and talk with Ila
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November 2023 by Maureen Kasperek
Barbara was the best to work with, we ended up buying two vehicles from Kia of East Syracuse over another local Kia dealer primarily because Barbara worked to get us a really great deal, and was very attentive, honest, and got us exactly what we asked for. We dealt with four other sales people and managers over the course of two months and felt uneasy about all of them but Barbara won us over very quickly and sold us TWO new vehicles same day because she is straight forward, listens, and gets the job done! We are very happy and will send others here to work with her.
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November 2023 by Rebecca Christian
Eduardo was the gentlemen who assisted me in my experience with purchasing my vehicle. He was incredibly helpful and accommodating the whole way through. Not only this, but he was honest and straight forward. I honestly feel like I can come back for anything now to someone I can trust. I would highly recommend Kia of East Syracuse for the service, the quality and very fair price.
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November 2023 by Megan Kasperek
Barbara made for the absolute best car buying experience we could ask for, so much so we ended up buying two vehicles from her and are recommending a friend go see her when they are ready to buy! Barbara was thorough, honest, straight forward and she earns respect by serving her customer, not selling. We will definitely recommend Kia of East Syracuse and more specifically Barbara to anyone we know looking to purchase a new vehicle.
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November 2023 by Holly
PATI've been a loyal repeat customer else where and I think due to Pat making the process of getting into my new '24 Kia K5 GT smooth and QUICK- I'll be back. He listened and put his full attention in me (so many experiences I've had other places where they only talk to my husband even after being corrected). Pat walked me thru what the car has to offer and set the car up for me. He was thorough, professional, friendly, and patient.I appreciate the assistance Pat and in absolute LOVE with my new vehicle.
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October 2023 by Michelle L.
I have had difficulty with the service department there. My air conditioner went out in July and I couldn't get in to have it fixed until August 28 and when I brought it in I took the shuttle all the way home for them to call me and tell me to come and get my car they had to order the part. I waited a few weeks and called to find my part was in. I made an appointment for October 9th to have it put in. On October 6 I got a call my part was in I told him I know I already have an appt. How long would it have been if I hadn't called. Then last week my gas cover was stuck I drove to the dealership and service sent me outside and the mechanic took a screw driver and pried it open leaving a scratch on it I asked him if he had some WD40 to spray on it and he did but said to leave the cover open till I could get in to have it fixed. When I went to get gas the spring was working so I shut the cover. It got stuck again so I tried to make an appointment. First call I made someone picked up the phone and hung up on me. Second call I got Mark in the phone that wouldn't let me finish a sentence and was rude and mean and he hung up on me saying i was yelling at him. Which I was not. I have never been treated so rudely by someone who is supposed to be in customer service. I will never buy a Kia again and I am trying to get out of this car as soon as possible. I called the owner and left a message about the treatment and he never responded to my call.
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October 2023 by Mira Davis
Max at Kia of East Syracuse was absolutely amazing with getting me into a brand new car! He was very kind, patient, and helpful with the whole process and answered all of my questions. Before I left he walked me through all of the features in my car!
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October 2023 by Don Stevens
Great selection of vehicles. My first Kia plug-in hybrid and the transaction was smooth thanks to Barbara. She is very thorough, honest, and knowledgeable. Barbara took her time and explained all the new features of the vehicle, including the media dashboard and how to charge the car. I'm very happy and definitely would recommend this place.
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September 2023 by Juan Fernando Ibarra Del Cueto
The people at KIA of East Syracuse made the process of getting a new car a lot lighter and easier than any of my previous experiences at other dealerships. We worked with Max, and what we liked the most was the clarity and transparency with which the whole transaction was conducted. Thank you!
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September 2023 by Desirée Adams
We worked with Pat to purchase a new Telluride. I was tired of going to multiple dealers and them not having the cars that said they had online. Luckily, Pat answered the phone when I called and was very honest and direct re: the inventory they had. He was responsive and answered all my questions and made the purchasing process very easy. We traded in a vehicle and felt that they gave us a fair value for the trade. Highly recommend!
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September 2023 by Maria Burgess
I bought a car from.Max. I found him to be refreshingly honest and kind after my fiasco , with Mathews Kia, for which I was in the midst of pursuing a deal, that was, in my opinion, not kosher or honest. This dealership of East Syr is the best who has integrity. Highly recommend.
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September 2023 by Denise G.
I worked with Pat at Kia to purchase my preowned Mini Countryman. Overall and so far, I would say I was satisfied with the straight forward approach and ease of purchase. The others in the dealership were friendly as well.
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August 2023 by Sarah Carter
Kia of East Syracuse has top of the line cars and outstanding, knowledgeable and friendly Customer Service. Thank you ILa Young for assisting us with purchasing our new SUV. We highly recommend KIA Of East Syracuse!
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July 2023 by Kevin O'Donnell
Barbara was tremendously helpful when looking for a new vehicle. She made sure to answer all of my questions in depth and fully explain all amenities in the vehicle, leaving me with 0 questions when I drove off the lot. I would recommend her to anybody looking for a new vehicle as well as family and friends. Thank you Barbara & Dan for all the help!
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July 2023 by Meli Meli
First bought 2023 KIA FORTE GT in april and now july 2024 KIA TELLURIDE sx prestige x line ..... KIA of E syracuse is really the best place to buy a car ... In these hard times you need someone to be there for you and everyone there does work together like a family to get you the right car at the right time and the right bank/loan and affordable payment .....my whole family switched to kia and even though they are one hour drive its totally worth it ... no headaches ....great job guys !!!!!! GARY is totally the king :) good job Hillary :)
