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September 2022 by Amy J.
The delivery people from Temco arrived today to remove our washer and dryer and install our new ones. They first tried to say there was a leak where you turn on the water, so they wouldn't install or remove until we hired a plumber. It turns out my wife had turned off the water and the girl had turned it back ON, so of course there was a drip of water. Then, these two kids (very young) tried to say the washer and dryer wouldn't fit through the doors and we would have to remove the two doors AND the moldings! We removed the doors, but I refused to remove the moldings. So, then when it was obvious they were measuring wrong and both units would fit in and out, they called their boss, saying they would have to lift the units up over the toilet, which wasn't true. At this point, both my wife and I were very upset, especially when the girl said they must have built the house around the washer and dryer. I mean, COME ON!! So, after we told them we would get the washer and dryer out ourselves and asked them to go get the new units off the truck, at that point, they refused to complete the install or remove the old units. They put their boss on speaker and he said, "Drop the new s*** in their garage and leave the premises." Mind you, we are both disabled veterans and when we told the two people this, the girl said, "We aren't in the Army." Um, hello? My wife has a spinal cord injury and I had foot surgery 4 days ago and am in a cast and shouldn't be on my feet. So, we did all the work and they drove off, not only leaving all the boxing and the old units in our driveway, but also neglecting to give us the hoses and vents and the power cord to the dryer. I called the local Home Depot and was told there was nothing they could do because Temco is the only company they contract with. I was also told it was "dependent on staffing" if anyone would even bring out the things we needed to get the units to work. And, neither my wife or I can drive, so it's not like we could go get them. She can't drive at all, because her spinal cord injury and I can't drive for 4 weeks because of my surgery. We have escalated this to the Applicance Hotline, but right now, we are without a working washer and dryer and have run out of clean clothes and towels, as well as bedding and towels for our rescue cats. I will NEVER, EVER do business with Home Depot again. EVER!
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June 2022 by Mike G.
This is by far the worst Home Depot I've ever been too. It's unorganized, none of the materials are in the right place, the associates are not only rude, but have zero idea what they are doing. Need a cart good luck finding one, because they are packed full of materials, if you get a cart good luck getting down an isle with them. The best thing this franchise can do is either fire everyone and re staff or just close this store.
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June 2022 by Judy P.
I moved in January & ordered & picked-up many things for my new home, including a Moen double towel bar & matching towel ring. These items are still available in Home Depot, in fact the price went from $40.98 to $49.98 & $20.98 to $27.98 respectively. I had my on line recite with the prices I paid. Since it was past the 90 return policy I offered to accept a store credit in the lower amount which I paid. In addition, since the store had already paid the NYS the sales tax to the state, I didn't expect that back. However the store refused to to take back their merchandise. It wasn't discontinued, it is still carried in the store were I attempted to return it. This is a policy that shows how far Home Depot's customer service has sunk. It's a shame the once home mega store has become so unreasonable.
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May 2022 by Angela R.
So the running joke is that the Home Depot has terrible customer service and associates hide from you when you go there. I had to run to the garden center for something, and had the opposite experience. The staff member manning the entrance greeted me when I came in, and helped me find the item I was looking for. The aisles are a little wacky and he wasn't able to direct me perfectly, and I had to do some wandering and scrounging. Still, he was so nice and at least seemed willing to help, which is more service than I usually get in these kinds of big box home stores. I'm not super handy so I can't really weigh in on everything here, but the garden center was pretty nice.
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January 2022 by Joe A.
This has to be the worst retailer in central New York. Employees go out of their way NOT to help you. No one ever knows what you ask for, and employees walk away when asked questions. The cashiers are very rude. Travel 2 more miles and down the road is Lowes. It is not that much better but anything is better than Home Depot.
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December 2021 by George Fischer
As the big box stores go, you folks are my favorite. Might want to check the quality control on your suppliers though… I appreciate the free bit that came with the giant box of screws, but can you shed some light on how this should work??? No biggie, I’ve got about a hundred of these but this one’s a bit off.
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July 2021 by Hate H.
The managers all treat there co workers like a forgotten number. Most days you won't get a brake and the manager will give you attitude because of there failure to do there duties. You can never leave the time you were scheduled to clock out. The manager will literally tell you if we forget about you just call us , and of course when you do call them so you can leave they take there time and have a attitude ! Forget your name or doesn't even care to know your name . Doesnt care to get to know anything about you. Very unorganized management ! If this is going to be your first job please consider working some where else , this job will mess up your work ethics and make you a angry bitter person like everyone working there.
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June 2021 by Karol Hunt
Definitely will be heading to Lowe’s next time! All I wanted to do was exchange a propane tank. I went in and asked the nice woman at the service desk where I could exchange it, she said head right back to garden and they can help you. Fantastic. I walked back there where I waited in line and came up to a older lady named Cindy. She asked “cash or card” and I said “cash”. That’s when it all went nuts. Cindy said “well I’m not taking cash and he just closed”. I said “seriousl
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May 2021 by Denise Hall
Employees are very friendly & helpful.
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May 2021 by Kelly Carey-Raymond
The WORST customer service EVER!
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December 2020 by Dan J.
Home Depot has always been there for me as a local homeowner and as an educator in the area. Last week, I had to purchase plastic coverings that would help protect our furniture while redoing our living room. The choices were a little bit endless! Alonso stuck with me and helped me comeaway with the right choices. I needed plastic that would cover, but not at the thickness or cost of a tarp. Alonso worked out the measurements with me and helped me get what I needed and it helped greatly as I finsihed the painting without painting the wooden beams or the furniture with no where to go! Thanks Alonso and Thank you Home Depot!
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August 2020 by Chris Jackson
Covid19 compliant & extremely friendly service
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July 2020 by Yvonne R.
First of all...if I could give this business ZERO stars I'd be all over it. My husband and I stopped in here to get some things today and several people were walking around with NO FACE COVERINGS. You better believe I yelled at every single one that passed me to go home and get their face coverings! Then I immediately walked up to several store associates to make them aware. They all said they were "not allowed" to say anything! Ignorant fools. We paid for our stuff and made the cashier aware that since they still take money from the assholes not abiding by the state mandated LAW they would NOT be getting anymore of OUR money. Stand up people and STOP giving money to businesses that allow customers to endanger the rest of our health and lives.
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June 2020 by Karen Botnick Alimi
I tried to buy mulch without going into the store. When I tried online for curbside pick up, it said they were out of stock. I drove over and stood in front of piles of bags of mulch. I called the store and tried to order them but they wouldn’t take an order over the phone. It had to be online. I tried again online and was told again they were out of stock. An employee asked at customer service and came back and told me I had to come in the store to buy mulch. When I called the corporate office to complain I was told they were out of stock ( that’s what the computer said). He insisted that I had to go into the store. Clearly the Covid threat isn’t important to Home Depot.
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May 2020 by Douglas E.
We were just at Home Depot (which I suppose has been allowed to remain open as "essential" as they sell to suppliers as well as lowly professors). As we left with our bags of mulch, there were two young men guarding the exit, both wearing orange Home Depot aprons. One had on a mask, but the other wore his under his chin. I stopped and said: "Don't you have a mask policy?" Kid replied: "It's too hot." And then, as I walked away, said: "Goodbye dad." I asked where the manager was, and he was guarding the front entrance, so the kid walked me over. The manager was wearing a mask, and when I asked about their policy, he said: "Yes, all employees wear masks." The kid was right there, and I said: "Is he an employee?" The manager simply replied: "Well, he should be wearing one." The kid wandered off, mask still under his chin. Home Depot is a giant corporation, and they won't miss two customers. But that's the last time I'll ever walk through their door.