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March 2024 by Reggie Bourdeau
Almost nice. Service good!
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February 2024 by Brian Neal
Room could have used an update, lock on door was bent, sheets were a bit dirty possibly from rubbing on curtain , couch also had a very large stain on it.
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February 2024 by Darren Mallish
Nice and clean. Besides some garbage under the beds it was very clean. Large rooms. Would definitely stay again.
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February 2024 by Patricia McCurdy
This was a beautiful place to stay for a relaxing getaway. We will definitely be back!
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February 2024 by Maddie Waldron
Traveling across country and came into town very late. Susie was such great help and so pleasant to speak with. Wonderful girl who provided great service!!! I would be back for her alone, give that girl a raise!!!Rooms: Clean room!
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February 2024 by S Nesbitt
Was here for a business show.Beautiful new
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February 2024 by Kristopher K. Sims
Room was a bit shoddy. The shampoo bottle was attached to the wall with and adapter and held to the wall with glue which came loose during my shower. Room had been remoddeled, quickly, and was starting to show. That said, it was a good price, good location for my needs, and the staff was excellent. The side of the building facing the highway is quite noisy.
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January 2024 by Kevin TAZ Wilkins
Excellent hotel !!
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November 2023 by Deb Rawdon
Overall, my experience with this hotel has been very positive. I spent this past week here and had nothing but good things to say...until last night...11/10/2023. The hotel was filled with middle school age children apparently in town for some kind of sporting event. They and their parents and coaches were loud and undisciplined, running from room to room, yelling while, it appeared that no one was controlling them. I called the desk at 9:00 pm only to be told that the sheriff was there to enforce their curfew of 10:00 pm. There are other guests in the hotel that may need some quiet and rest. My husband is a patient at Crouse Hospital and I had planned on returning here next week, but am now afraid to do so and have made alternate arrangements. When booking groups, such as this, don't just consider the finances, consider your other guests as well.
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November 2023 by Melissa Elliott
Was only there for one day so unclear about location. The hotel was updated and clean. The food was great. The staff was the best, especially Amy!!
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October 2023 by Kim Bellini
The hotel is great, but don't miss your exit because you'll wind up on a 20 minute detour. Plus there are a couple of Embassy locations, so be mindful of the addresses you plug into your GPS.
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October 2023 by Slim Larson
This is my second time staying at this hotel. A colleague of mine told me Embassy Suites remodeled since my last stay. Overall the remodel work was an improvement, especially in the atrium area. However I didn't feel much was done to the rooms. If the rooms were updated, they still felt dated. The bathroom was dimly lit and the toilet was very slow. I apologize for not taking pictures of the room when I arrived. The breakfast and the bar were the higher points of the stay.
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October 2023 by Diethard Oppermann
This hotel was not nice any more. We stayed here seven years ago. Everything was great. It has changed a lot. We did online check in. The room was not ready. We got another room. The air condition was not working. We got only two towels for three persons. At the social evening the two adults got a voture for two drinks. The 15 year old child got nothing. She had to pay even for a coke as we were told. Could not belive that. This was the first embassy suites where kids did not get something at the social evening. I will not stay here again. There are enough other Hilton hotels in the area for diamond members.I had to add that the sofa bed is the worst sofa bed I have ever seen in a hotel. I am really surprised how hilton and embassy suites can offer this sofa as a sofa bed. Absolut no comford.
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October 2023 by Justina B.
Definitely a solid option for a night.Very clean, updated rooms. Ultra comfy bed.I love thé Halloween décor, and the “Birch Forest”The only thing is that the signage to the room numbers was confusing (pic attached to review).The check-in person was also the sweetest person and made sure k got my diamond member goodie bag.Breakfast was fine too.PLEASE NOTE: it is right next to the highway. Try to get a non-highway facing room. Might be difficult for a light sleeper to get a good nights sleep. Highway isn’t too busy so for an average to heavy sleeper it shouldn’t be an issue. I got a good nights sleep.
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October 2023 by Daniel S
If your order food or drinks from the bar make sure you request an itemized receipt. They will hold your credit card when you order, then service charge you 18%, only provide you with a credit card receipt, and not tell you there is a service charge. Sneaky sneaky… only reason I discovered this is that I requested the itemized copy for work, I then realized I tipped 20%, AFTER I was already was serviced charged 18%!?! You can do the math…
