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November 2023 by Jessica Kast
So glad I decided to go here for my vehicle. Talk about everyone going above and beyond! Especially Coy, best sales experience I have ever had! Definitely will be returning for future purchases for myself and family! They made me feel very comfortable, answered all of my questions, were respectful and very helpful! I cannot say enough about this place or my wonderful experience! Wish I could rate above 5 stars. Thank you to my Salesman Coy & Jeff in finance and thank you West Herr for the best buying experience I’ve ever had!
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November 2023 by Scott Bathke
I bought my last 3 vehicles from Tom in sales. He is absolutely top notch. I trust him and know he will always give me the best experience.As far as the service dept…not so much. If I could give them a zero I would. They have the worst customer service I’ve ever seen. I’ve been there 4 different times and don’t even get acknowledged I’m standing there. Not even a good morning may I help you? I brought my truck in under a warranty and it’s like they don’t want to be bothered, don’t want to be working or dislike their jobs. Trying to get an appt they lay on you how backed up they are , don’t have the help etc. I get that but you can still acknowledge your customers. I’m done doing all business this place. ?
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November 2023 by Christian Ketchum-York
West Herr provided exceptional service from start to finish. I found the vehicle I wanted online, they brought it from their other dealership on the same day. Alex was always kind and enthusiastic. Joan did all of paperwork with me, she was great to work with, she was a great ambassador for the company, but also put all of my needs as a customer first. I don’t foresee ever using a different dealership in the future. Thank You West Herr
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November 2023 by Zachary Combs
I was able to get my first car by myself off of a dealership at this location. Being the situation I am in I was very shocked and didn't think it was possible. But thanks to Don he made it possible. Don was on top of the process from the start he made sure the car was there within a very short amount of time he works great with customers and does his best he made everything possible and I can't give him enough credit. I'm so grateful to be able to work with Don.
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November 2023 by Lisa Clark
Gina is so personable and knowledgeable. She was able to help me make the perfect choice of color and style. She Definitely knows how to treat people. Just can't say enough about how genuine she is. Thank you so much from the beginning of the purchase to delivery day. And a special kudos to Jackie her assistant.Definitely will be referring others to contact Gina for future sales.
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November 2023 by Justin Lange
Alex was awesome to work with when buying our new car. Answered all of our questions and was always accessible. Made the entire process stress free and as simple as possible, all while getting us a great deal! Can’t recommend him enough!
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November 2023 by Tracey Githinji
Pete was great! He kept good on his promises namely what time the car would be ready, what he could fix on short notice and what he could in the long term, and had great customer service skills in answering any questions or concerns I had. He fixed my car and had it pass inspection in a timely fashion when the previous mechanic I had seen couldn’t. I would recommend his services any time. Oh, they also have a free service that gets you where you need to be while they’re working on your car. Very convenient!
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October 2023 by Paris B.
I financed a Chevy 2020 vehicle. After a day later the brakes consistently squeaks and tires pressure for all tires are already low and light came on. I brought it in 1st have them service brakes and when I got car back. Service department stated they serviced the brakes but again a day later brakes constantly squeaked again, and tires still get low. Don't believe they serviced vehicle.
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October 2023 by Jay Klotzbach
The best car buying/leasing experience I have ever had. Salesman Cooper was great to work with. He was knowledgeable, helpful and friendly. Corey was also great and helpful and Jeff was great to work with over the phone.They were able to locate the vehicle I wanted and get it to me and conveniently do most of the work through txt, email and phone conversations.
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September 2023 by Stephanie L. Mecca
West Herr is a great dealer group. I came in over the summer to get an value estimate for my old 2002 Buick as I was needing value to help buy a new car. Coy at West Herr Chevy kindly asked me what I was looking for, I already had found a preowned high mileage premium Subaru Forester at another dealer. Coy did a small search and found a Subaru Forester at West Herr Subaru in Orchard Park at the same price and had it driven to Syracuse the next day so I could test drive it. West Herr is an amazing net and they will find you a deal. and find what you want.
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August 2023 by Sarah Guptill
Gina was amazing! She worked her butt off to get me into a car I loved. Everyone I spoke too was super nice and helpful.Gina was on top of things and kept me up to date on everything! I will definitely be back in a few years for that Tahoe!
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August 2023 by Amy Hall
My husband and I worked with Coy Whittaker at West Herr in East Syracuse to purchase a 2021 Chevrolet Silverado High Country. We were both very happy with the attention to detail that Coy showed. He was truly interested in what we wanted, what we needed, and was realistic about our price range. Coy went out of his way to make sure I got a good offer on my trade in as well. We told Coy when we signed the papers that we would be back again when we need to purchase another vehicle. Thanks Coy!
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August 2023 by Valaria Whitney
It was an amazing experience! Brandon was so reassuring and informative. He took everything we asked for and presented us with the perfect options. He was not pushy and included every adjustment we asked for. We are so happy. Thank you so much Brandon! God Bless you!
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August 2023 by Emma Leonhardt
Steve was extremely helpful, nice, and trustworthy during the car buying process. He helped make the process more personable and he made me feel cared for. I found a car with everything I was looking for at a great price. Jeff in finance was also extremely helpful in making sure I was getting the best deal for my wallet. West Herr Chevy receives 5 stars and I will recommend this dealership to anyone looking for a new or used car. I am very happy with my purchase and will continue to use West Herr for all my car needs!
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July 2023 by Sarah Barrett
I highly recommend Coy. I went in with an idea of what I wanted and he picked the perfect car for me. Very knowledgeable and explained everything from the front to the back and inside of the car. This was a very easy, smooth process. I will definitely be using Coy again in the future. Dan in Finance, was so very helpful as well!
