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January 2024 by N JD
I arrived late to my appt for a state inspection but I was only there for about an hour, total. Good experience overall and I will likely use this location for routine maintenance in my vehicle, moving forward.
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January 2024 by Sarah Galipeau
Called promptly to schedule appointment once tires were delivered. Good appointment availability. Had everything ready when I arrived. Installed quickly. Great price. Acceptable waiting area.
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January 2024 by Linda Adams
The guys at Dunn are fair and honest. I ordered a set of tires and then had second thoughts and changed my order. They did not hassle me about this but made it happen in a timely manner. I’ve had to reschedule a few appointments and they are always flexible and courteous. You have a great team working there. You have my business 100%
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January 2024 by Janet Shriro
I needed 4 new tires because there was a nail in one and that brand discontinued that tire. Purchased 4 but Dunn couldn't fit us in for 2 days. We ordered the tires. We were not told that it was the last day for the $150 rebate. Had they told us that, we would have paid before they could put them on, or they could have written it up for that day so we would have qualified for the $150.They are aware. It would have been nice if they would have offered to help us in getting that rebate.
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January 2024 by ejjsyr1 J
I had an AWESOME experience at the DeWitt, NY location on Saturday, 12/8/23. I had a tire emergency and did not have an appointment. Dunn kindly accepted my emergency. There was an employee by the name of Joseph who was great! Kudos to Joseph, his team and Dunn!!! I plan to use Dunn in the future! I'm a fan now!
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January 2024 by Rita Romano
Ed was extremely helpful !!I was in an emergency state with a blown out tire.Ed explained what needed to be accomplished. I had AAA tow my car over at 9:30am. The office called by 11:30 mission accomplished.Very pleased !!!Thank you,R. Romano12/24/2023
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November 2023 by Warren Bumpus (Bump)
Service manager was excellent to deal with... the price was on the nose from being quoted over the phone. Car was brought in as soon as I arrived. I was told 2 hours to change all 4 tires. I had to wait, and in a few minutes less than 2 hours I was checking out!Went back the next day to have the torque checked and recalibrated as suggested and tire pressure checked... took all of 10 minutes!I'll be back!
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November 2023 by Claradine Gaines
The staff was pleasant and patient. And I can take my car there for oil change,tires and so much more easy to get to. Prices are affordable real time affordable. Thank you Dunn TiresClaradine Gaines
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November 2023 by Cheryl Maxian
I was very pleased with the service at this Dunn store. I had bought tires there back in the 90s, but not since. The price was competitive but also a better grade of tire recommended. The agent, with whom I had gotten pricing info from a few days before, was friendly and professional. He updated me about a delay that was happening. So courteous service fits here too. Also, I joined the “tire club” receiving a $20 coupon for this service with the promise of more benefits ahead.
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November 2023 by FairTV Government
The Dunn team took great care of us. Didn't have the wheel lock key but they got er done. Also it's great that they offer nitrogen air fills. Definitely on our list of good guys and good service.
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October 2023 by jaime phillips
I special ordered my tires and the process was super easy. I especially appreciated how responsive Melissa was during the whole process and that I was able to pay for everything ahead of time via digital invoice. The day of the appointment was not so streamlined. I set up everything beforehand because I knew I wasn’t going to be present at the appointment. I received an email stating I could drop off my vehicle anytime before 11am but got a phone call at 8:12am because my vehicle wasn’t there right at 8am. In the future, you may want to appoint one person at your location that schedules the appointments to eliminate miscommunication and confusion.
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October 2023 by Helen hudson
I have always had a wonderful experience with Dunn Tires, but my last experience was exceptional. They were efficient took less than 20 minutes and had me on my way back to work on a 80 degree day. Lol. Thanks Dunn for your professionalism.
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October 2023 by Jim Phillips
I took my Daughter's vehicle into the Dewitt store to have her tires mounted that they had ordered for her. I personally would never do business with this company because of previous issues one of which had the potential of severely hurting me because of their negligence resulting in a 7 year old valves stems that were never replaced and one that failed on our way to Florida. Getting back to NY the Mgr Jim claimed I had turned down the offer. But later they found out that had not been the case. Last year I went in for an appointment to have my oil changed again at the Northern Lights Store when this same mgr refused to do that oil change because he claims I was late for the appointment by 10 minutes. So the same issues at Dewitt. At 8:10 in the morning I got a call from the Dewitt store telling me the vehicle was to be there for an 8:00 appointment time. My reply was the email I got from their sales team stated the vehicle needed to be there any time before 11:00 am. After getting past that obstacle they told me that the valve stems should be changed and I told the behind the counter that there wasn't any argument from me on this. When check out came he told me that there was a $30 charge so I contacted my daughter and she told me that they were going to bill per a conversation with the sales team. This guy looked at me and said " that is not how we do things here" me, " okay I will pay for it". He replied " I am going to have a talk with the person who is promising these offer". Quite frankly they have some major internal problems and I don't think it should be including me. I was just trying to help my daughter. She is not to thrilled with them at this point either.
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September 2023 by William Besemer
Everyone was very friendly! Big selection on hand. Ordered the wheels I wanted. Great job mounting and balancing. Very competitive prices. They have won me over!I was back in with a previous purchase problem. Spoke with Ed. Amazing service! Looked at the problem -- made several phone calls and took care of the problem just the way it should be handled! Very happy! Thank you Ed!
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September 2023 by Sharon FNP
The one person-Charles I think- was amazing- at the desk answering questions in person and by phone, making reservations, checking cars in and out, collecting payment and leading the workers with what was needed for the cars- very hard working and versatile individual. He deserves the highest score. Workers busy on this 90+ degree day also hard working and polite. This office is obviously short staffed. After work was done, the Inside of my car with dark oily smudges on contact points of my interior. Tire type and size as discussed in person earlier in the day were not sent for until I came in for app hours later. So job was not completed at agreed upon time. Overall the staff were good workers, especially Charles at the desk
