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February 2024 by Michael Smith
I only drop off people there for the railroad, but went in this time just to use the restroom. One lady behind the counter was extremely friendly and just happy all the way around. Was a real pleasant and memorable experience considering some of the poor service out there today. This lady was a real joy. I should have gotten her name.
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February 2024 by Robert Harris
This place is pretty cool. I will be here for a while. We will see what will come of it..
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January 2024 by Ashley Nicolo
Rooms very much do not match the images shown on their booking site.
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January 2024 by mike branca
Very dirty won't stay again
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December 2023 by Summer Bentley
Staff was nice, quick check in. Bed was extremely hard and uncomfortable and you could hear the springs when you turn in bed. The elevator was broken and we were on the 3rd floor. There were small children out in the hallway playing and creaming for a long time at 10pm. At 1:30 am still children playing and loud rap music started playing in the hall/another room. The halls constantly smelled like weed and we could even smell it in our room. 3 nights and they do not offer cleaning service. 10000% do not recommend staying here. Very disappointing.
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November 2023 by Sarah Pippin
Will definitely be staying here again. Staff was super friendly and always greeted me with a smile. Rooms are very spacious and included pots and actual dishes and silverware to eat with. Room has a full size fridge with ice maker. It was convenient to restaurants as well.
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October 2023 by Josh Hollis
I’ve stayed at this property twice now. The first time was with a few friends after a concert nearby. Staff was helpful, room was clean. The second time I had booked a smaller room & got an unexpected upgrade at no cost to me. This time I had a smaller room then my first time as I had only gone with one other person, again for a nearby concert. Check in & checkout was easy and painless.
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October 2023 by Caroline Shulman
- hotel didn’t have the room we booked- air conditioning in the room didn’t work, and it was hot as balls in the room. 76 when we arrived and climbing- housekeeping knocked and entered our room instantly after knocking even though we had a do not disturb up- the staff was abundantly rude. When the AC wasn’t working, it was blowing out air even though the temperature in the room kept getting hotter. Staff member held her hand over the vent and said, my hand is cold so your AC is working. Wouldn’t listen to us telling her the temp in the room was literally climbing- save yourself a lot of misery and stay at the Best Western Plus down the block. Really just a bad hotel with nasty staff that left a bad taste in my mouth
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October 2023 by j john
Hotel was ok, but filled with knats. They were everywhere in the rooms, workout area, etc.Linens were soft and absorbent, beds were a bit dated and conformed. Kitchen was nice and clean, TV was small and missing the remote.Overall a good stay, but certainly not excellent.
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August 2023 by T Wing
Booked a room. Had a confirmation. Went to the hotel after a concert. No rooms. Multiple people in the lobby had also been told their room was unavailable. You have one job, you know how many rooms you have…..the lady at the hotel next door says overbooking has been a theme for this particular hotel for months. When I book a room, I expect a room. Do not try it or you will end up sleeping in your car. Negative stars
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August 2023 by Nonya B.
Booked a room. Had a confirmation. Went to the hotel after a concert. No rooms. Multiple people in the lobby had also been told their room was unavailable. You have one job, you know how many rooms you have.....the lady at the hotel next door says overbooking has been a theme for this particular hotel for months. When I book a room, I expect a room. Do not try it or you will end up sleeping in your car. Negative stars
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August 2023 by Weronika S
Staff training is necessary for the night shift. Unfortunately, my encounter with the front desk lady, who was enjoying her pizza during my check-in around 10 pm, was quite disruptive. As a result, chaos ensued. However, when I spoke to the morning staff, they were professional and willing to assist. Nevertheless, my stay was only for one day, so my overall experience turned out to be quite terrible.
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June 2023 by Neal Brooks
Front desk service was 5-star. Rooms were nice and clean but the HVAC unit was not functioning properly and very outdated. The on-site technician tried to repair but to no avail. Cost effective compared to staying downtown but expect a 15 - 20 minute commute. All in all, we'd stay again.
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June 2023 by Thomas M.
The staff were accommodating. However our reservation was canceled and we were locked out of room upon our return at midnight. The front lobby looks like it was redone recently. However, boxes everywhere and behind the front desk was messy. Elevator did not work when we arrived. Room was clean. Mattress needed an update. Shower curtain needed to be upgrade so it did not stick to you are showering.
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May 2023 by Deborah K.
I arrived at this hotel last night near the airport as I had a very early flight this morning. although I had booked the room at least a month ago when I arrived to check in they told me that they had canceled my room due to them over booking. No advance call to me to let me know that I wasn't going to have a room when I arrived. they suggested another hotel up the road. when I got there it was pretty disgusting. if I could give a rating lower than a 1 I would
