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August 2023 by Lynn Uetzy
Pam is fantastic she goes over and beyond for customer service. She is always pleasant and extremely knowledgeable. Thank you Pam
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January 2023 by Sean Booher
The only reason this place is getting two stars is because the facilities are nice and the rent is somewhat reasonable. The lady that runs this place is rude. I had multiple run ins with her in the few months that I had a unit here. The first problem I had was my code to get in. It didn't work for almost a month after I moved in. I called and asked to have it fixed and she kept telling me that my code was in the system and that it should work just fine, hinting that maybe I was the one putting the code in wrong. The day we moved in, I had a full uhaul truck and I was setting it up to park in front of one of the doors (knowing full well that it wasn't going to fit inside) to unload. She came out screaming at me and my dad (who was spotting me to ensure I wouldn't hit anything) that we couldn't put the truck in the garage (which we already knew). Then she asked which unit we were. Off the top of my head, I couldn't remember so I told her that. "You rent here and you don't know which unit you're in? Interesting." So I told her yeah, that was the case... but I'd be glad to show her where the unit is and that I know the code to the lock. She walked away. Before I moved out, I called to let her know I was going to be moving out. More than two months later, I realized they were still charging me. I called the office to let them know and the first question I got was "well, did you NOTIFY us that you were moving out?" On top of that, I was told that they don't pro-rate when you move out because "it doesn't work that way."I'm not impressed. If you want a better experience and you don't need climate controlled storage, go up the street to Self Safe Storage on W. Commercial. The owners are fantastic and the rent is great for what you get.
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August 2022 by Arthur Coller
Good experience renting from them for over a year. However, they just finished an upgrade and remodel & UNFORTUNATELY passed the cost into its by raising our rent. I'm outta there asap. In these times & this economy, that's THEIR COST OF DOING BUSINESS, not the consumers. Sorry.
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January 2022 by Vini Falciano
If you're storing there, use palates to keep all your stuff off the floor and cover everything with sheets of plastic ... just in case the water sprinklers go off!
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November 2021 by Lee Beck
WE LOVE PAM !!!!SHE IS A WONDERFUL, BEAUTIFUL, HAPPY, CUSTOMER SERVICE MINDED PERSON, WHO JUST HAPPENS TO BE AN EMPLOYEE THERE !!!!THANK YOU PAM, FOR HELPING US SO SO MUCH WITH OUR VERY COMPLICATED MOVE OUT OF STATE ! YOU MADE THIS MOVE SO MUCH EASIER AND LESS STRESSFUL. THE FACILITY IS PERFECT !!!!LEE & CAT BECK.
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September 2021 by Jessica Attridge
My family rented a unit here just a few months ago. Everything has been simple, to the point but also very pleasant. It's really cool to be able to pull your vehicle in and unload. That will be awesome in the winter. It's literally effortless other than unloading, walking and packing things in your unit. The secure 24 hour access is great. We have had to go back and forth there at different times of the day and night with items and it's always super fast and easy.
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September 2021 by Ralph Johns
The arrangements for the storage locker & the moving van were handled very quickly & efficiently. I even requested a different locker at the last minute, as one had been vacated, & the change was made without question. I enjoy being able to load or unload my vehicle indoors, as I'm under the 9' maximum door height. It's convenient for me & I need the 24/7 365 days a year availability for accessing parts when I need them.
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September 2021 by Robert Prince
No problems at all... if I was to say anything it would be the price per month is a little much... thinking about going to cube smart around the corner... other than that nice clean place
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August 2021 by Chad Morrison
So far so good. The lady at the front was super nice. Free lock included and didn’t need to buy insurance like some other places. First month was free and a free uHaul truck for a day. Very good experience so far.
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July 2021 by Photo Sushi IV
Wow I cannot express how much I appreciate Pam and East Rochester Self storage for helping me store my various valuables. The units were clean, well lit, comfortable to be in. Being able to store, unload, load out of the rain is fantastic. They were quick to answer any questions or concerns I had. I felt like my items were safe and the process of moving in and out was super easy. I would recommend this place to anyone!!
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July 2021 by Ethan and Kristin Glasow
There was an incident where the sprinklers went off in January. I’m now emptying my unit and my things are ruined. They have one month rental back which we do it have in our bank record. I’m disgusted by the lack of care shown by the company and staff. My entire life was in there and it is covered in mold and mildew. Don’t go there. They can’t be trusted to be fair or be responsible for your things.
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November 2020 by Jordan Udovich
Great place, the owner, Will, was absolutely amazing. Would highly recommend.
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June 2020 by Gerald Menaguale
Great experiance. Always accessible and zero issues. Great guy to deal with on all levels
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June 2020 by John DAlonzo
I had a good experience here. I rented a unit for 8 months. I never had an issue getting into my unit (24/7 access). Good rates compared to neighboring storage competitors. I dropped my monthly payments in cash in the drop box, I never had a “didn’t receive your payment” call. The owner Will is very nice, trustworthy, and helpful. Overall I was happy with my experience.
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August 2019 by Craig M
The storage units are accessible 24 hours / 7 days a week.
