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January 2024 by Bill Hogan
Everything went very well. Everyone was courteous and informative. I have an appointment at Caliber Collision tomorrow Friday January 26 with Henry to discuss the repair. Thank you so much. Sincerely, Bill Hogan
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January 2024 by April Peterson
Referred by a friend who has been using Schoen for 4 years. Based on the positive feedback from my friend I decided it was time for me to give them a try. I trust Schoen Auto 100% with my truck and highly recommend them for any automotive service needs.
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January 2024 by Andriy Rekrut
Absolutely, Schoen Auto in East Rochester, NY, shines in the world of auto care! Their dedicated team of auto mechanics and electricians embodies professionalism and efficiency, ensuring a swift and expert service experience. When it comes to VW Tiguan or any vehicle, their expertise and promptness are truly commendable. Their commitment to quality service and their knack for solving automotive issues swiftly make them a top-notch choice for all car enthusiasts. You can trust Schoen Auto for their reliable and exceptional service that keeps your vehicle running smoothly!
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January 2024 by Nickie Cass
I've been using Schoen Auto for almost 10 years for my Subaru Outback. They are professional, never pressure me about repairs, but give me a time-frame on what and when things need to be done. I've recommended them to many of my friends and added bonus......they will give you a loaner, at no charge, so you're never without a car.Services: Air & cabin filter replacement
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January 2024 by Patrick Larkin
Decided to try this place out because it's close to me. Have brought both of my vehicles here. Maintenance and repairs are recommended honestly, and work is done thoroughly and timely.
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January 2024 by Andy Pinskyi
Compassionate Excellence in Auto Care -A Lifeline in Tough Times!Amidst the chaos and uncertainty of fleeing my homeland due to the tragic events in Ukraine, Schoen Auto became more than just an auto repair shop - it became a beacon of hope and compassion in my new journey.Located at 319 E Chestnut St, East Rochester, NY, Schoen Auto stands as a paragon of professional integrity and unwavering support.Upon my arrival in Rochester, I was in dire need of auto repairs. Schoen Auto not only provided impeccable service and expertise in addressing my vehicle's issues but, to my absolute astonishment, they refused to accept any payment for the services rendered!The mechanics exhibited unparalleled professionalism, diving into the intricacies of my vehicle with a meticulousness that reflected their expertise. Their commitment to quality and precision in auto repairs was evident in the flawless execution of their work.Beyond their technical proficiency, what truly sets Schoen Auto apart is their humanity. As a Ukrainian in a foreign land, their empathetic approach and unwavering support during such a challenging time were invaluable. Their kindness and generosity transcended the realm of business, exemplifying the true spirit of community and compassion.In summary, Schoen Auto's unparalleled expertise, exceptional service, and above all, their profound humanity make them a standout in the realm of auto repair. For anyone seeking not just superior automotive care but also a touch of genuine empathy, Schoen Auto stands as a shining example.I'm immensely grateful for their assistance and unwavering support during a challenging period of my life!Thank you, Schoen Auto, for being more than just an auto repair shop - thank you for being a beacon of compassion and solidarity in a time of need!#SchoenAuto #GoodPeople #CarService #CarRepair #RepairShop #AutoMechanic #AutoRepair #AutoService #RocAuto #RochesterAuto #Rochester #RochesterNY #NYC
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December 2023 by Heather Curran
I’ve used shoen for a few years. Always had a good experience until I brought my car for an inspection this year. They suggested things I didn’t need, which is a big red flag to me. They suggested I get new tires before winter. I got new tires 2 months ago somewhere else. They also suggested an oil change that I did not need. I won’t be back since I don’t feel I can trust their service anymore.
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September 2023 by Susan Bagoly
Friendly, efficient service. Checked with me before began repairs. Suggested oil change and tire rotation that I would have forgotten. Called when repairs were completed. Provided loaner.Services: Tire rotations
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September 2023 by Lauren Goetz
I can't recommend Schoen Auto enough. Ben, Matt and the entire staff are professional, helpful and easy to work with. They have helped me out on short notice on more than one occasion.I recommend Schoen Auto to my friends and family and I won't go anywhere else!
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September 2023 by Mark Gans
Great experience for an unpleasant expensive repair. Matt was great in keeping me up to date with the repair and ETA on finishing the vehicle job along with pictures of the problem. They have a fair hourly labor rate and were very thorough in explaining what was wrong with the vehicle. They even offered a complimentary loaner Vehicle based on the length of time to do the repair. They did not want to return the car to me until they were certain everything was working properly. They earned a customer for sure. I am not looking for car repair issues, but when I need it I will be sure to come back to them.Services: Auto engine diagnostic
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August 2023 by andrew prestigiacomo
Real mechanics! These guys are the best, they don't sell you on things you don't need, get you in right away and do a great job at a fair price! We trust them with our fleet of 10 vehicles.
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August 2023 by Lindsey Yu
Top notch establishment. Stopped in on a Wednesday at close they were able to get me in that Friday for general maintenance, oil change and brake check as we were going to be leaving for a trip. Excellent communication, assured me my brakes were good, did not try to sell me anything I didn't need. Prices are fair. We will definitely be back. Don't hesitate, book your appointment today.Services: Air & cabin filter replacement
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August 2023 by D B.
I went to Schoen Auto today for the first time. It was only for a car inspection, but I feel this will be my go-to garage from now on. Unlike other garages, there were no fear tactics used to try to tell me I need new tires, or brakes, or whatever. Every interaction that I've had with them so far - phone and in person - has been professional and respectful. While waiting for my car, I listened to the interactions with other customers. I have honestly never heard auto service people speak as kindly and thoughtfully to customers. Also like other independent garages, there is an actual waiting area, with multiple tables, chairs, a window that allows you to look into the garage, a maintained bathroom, and a selection of Keurig coffees.Disregard the couple of bad reviews that have been submitted. Customers can be jerks and there are some people that are never satisfied. It seems that Schoen Auto's genuine philosophy is to do what is necessary to make things right with those rare unsatisfied customers.I hope this garage is around for a long, long time and remains under the same ownership.
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July 2023 by breebreecakes
My boyfriend does a majority of work on my vehicle but I brought my car here for an inspection and I can't say enough good about this place. Matt is the nicest guy and gave me a heads up on anything that was looking worn on my car. He was spot on on everything, nothing over looked, no nonsense either. Nobody has ever taken the time to do that for me and I appreciated it so much. I would pick this shop over anywhere else just based on how pleasant my interaction was. Thank you so muchService: Vehicle Inspection
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July 2023 by Ken Peter
While I was waiting for work to be done there was a woman having some kind of difficulty paying her bill. She was flustered and embarrassed but she was treated with respect and compassion. I was very impressed.Service: Tires