Car Rental near East Rochester, NY

“Stopped in on a Monday to test drive a couple vehicles and the salesmen who helped us (Owens at Toyota and Evan at Chevy) couldn't have been nicer. We never felt pressured or uncomfortable about just looking and learning, and they encouraged us to take as much time as we wanted in getting to know each vehicle. Ultimately we went with a different brand, but I would highly recommend Hoselton as a place to go.”

“I’ve never had a good experience with the service department. Every time I’ve taken my Lincoln in for any type of services there was a problem. For example from day one when I purchased the vehicle the back driver side tire would have low pressure. It would pop up on the dash gage indicating low tire pressure. I took it in 3 times for the same problem which I thought was ridiculous but, whom am I to say! Then I would have to fight to get a loner car to drive. Service people would say I’m sorry Mr. Saporito we don’t have a loner car for you. Well then I would have to sit there till my car was done. And I had other arrangements that particular day. Then the last time was a disaster when they deemed my car Undrivable there was a recall unbeknown to me I never got a notification in the mail or else where. But How long did it did I wait like the time when I dropped my car off at 9:30 my appointment was for 9:30. And I waited around till 2:30 when they finally gather up all the information they need to get me in to a rental car. Witch was a bunch of BS! Plus they had know technicians to diagnose what problem was. They sent it over to Ford store and it was hours before the had a specialist look at. In the mean time I had to take my pills because I have Parkinson’s plus I had to eat something with my pills and I walked to the corner Chinese restaurant to get some food to go with my pills. Because if I don’t eat I will get sick. But I do appreciate getting a rental car at around 3:30 to make my way home. If you would pass this on to John Cortese and he could respond to me as well because I don’t like pointing fingers.

Regards,
Jim Saporito”

“An amazing dealership, all the staff are very nice! I also want to specifically thank my sales lady Serena Flesch for helping with everything I needed to make my purchase go smoothly whether she was on the clock or not she would always assist with my needs!! Thanks again Cortese Ford!!! ?”

“Fast, efficient, best price in NYS and able to complete my auto purchase within 3 hours and 39 minutes. I drove a total about 3 hours and saved 6000 dollars on 2024 Dodge Durango. Thats what I call good customer service. I worked Anna Moretti and her team. Highly recommend and worth the drive.”

“I have the dearest of friends who lives in Utica. He’s having health problems and due to work, life, him not feeling like having company, it has been TOO LONG (a few months) of not seeing him. As I was planning to drive out there, I was hearing a sound in my car. Off to the mechanic and have an anxle that is split right open. I told my friend about it ( who knows EVERYTHING about vehicles) and he said ( ABSOLUTELY NOT ARE YOU DRIVING THAT OUT HERE) . I looked up Enterprise and reserved a car. I showed up and ELLIS helped me. I have a 2011 car. He gave me a 2024 car and I felt like I had been given a Maserati!! He got in the passenger side and showed me a few things, made sure I was ‘ good to go’. I was off to Utica with no concerns !! Best experience EVER! Highly recommend!! And they know how to DRESS ?!!!”

“The usual awesome service from Enterprise. Rental price was over $150.00 cheaper than Hertz. They picked me up at my house, car was ready to go when we got to their office and was a very comfortable ride. Got a ride home after my trip as well without having to wait even though they were very busy. The entire rental process was swift and seamless and staff were super friendly and helpful. You can't go wrong with Enterprise!”

“The gentlemen at the Webster location are always friendly, patient and willing to answer any questions I have. The wait time is minimal and the transaction takes no time at all.”

“Fast, easy, affordable. Excellent customer service.

I accidentally left my EZ Pass in the vehicle. The following day, a team member named Nick was able to track it down (it was still in the vehicle at a local mechanic’s) so that I was able to retrieve it. Thank you for going above and beyond!”

“I’ve rented a few cars from across the country and I don’t think I’ve encountered a nicer group of employees. Not only were they kind, but they were professional and extremely helpful. I watched them handle a rude customer (not their fault) with professionalism, which I commend them on. This was the first time I didn’t have issues getting a car rental. I wish every experience was like this one!”

“I rent from this location frequently and always have a good experience. However, for each of the last 6 rentals over the last 8-10 months the tank was 3/4 full when I picked up the car. It happens so frequently that it seems intentional. Check the gauge before you leave and let them know if it's not full. Overall though I have a good experience here.”

“They provided the vehicle I asked for & it was a great ride! I wished they'd gone over the vehicle with us as the heat & most other things were done on a touchscreen. We're not used to that. Carl was pleasant to deal with. I'd rent from there again.”

“I have been using the Avis/Budget in Webster on a Fri, Sat, Sun basis about 3 months now. The staff there are professional, polite, always accommodating..Each time I walk in, I am welcomed with a smile, and a pleasant greeting. The cars are always clean, and well taken care of. I love coming to this store because I know I will always receive royal treatment unlike that of other sites. Particularly the airport site.”

“Barry Lingle and his staff at the East Ridge location are the BEST! He prevented what could have been an absolute disaster turning it into one of the most pleasurable rental experiences i have EVER had!
I booked my car 9 months ago at Elmgrove location which closed down a couple of months ago (Hertz - google still says its open - maybe update google?) - i called the nearest branch in panic , the Irandequoit branch on East Ridge and a calm and professional Mr Lingle told us to come on over and he would help us out....
Boy did he! His staff were friendly and courteous , Barry himself was excellent, his customer service skills, quick , concise and knowledgable and we picked up our Subaru and headed off on a wonderful vacation!
Truly went above and beyond - if i could give more than 5 stars i would!”

“Rented a Toyota Tacoma for the weekend. Truck was really nice and was surprised that it was a TRD OFF ROAD 4X4. BUDGET WAS REALLY CHEAPER THAN OTHER RENTAL COMPANY!!!”