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February 2024 by blair wear
If you are dealing with a car nightmare take a deep breath and TAKE YOUR CAR HERE!! Hands down I would recommend this Aamco. They are honest and reliable and actually CARE and don’t treat you like a number. Customer service is still alive and well here!! Vanessa was fantastic and was on top it! I wish more businesses would follow their ethics!
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February 2024 by JTMT Transportation
I can't say enough great things about Vanessa and her staff. Every time I bring my vehicles in for repair my vehicles are serviced correctly the first time. Vanessa is thorough in explaining the diagnosis and repair time. I will not go to another repair shop.
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February 2024 by Patrick Maynard
Great experience! Vanessa is a great communicator and walked me through the entire process. Very thorough overall. Would highly recommend!
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February 2024 by RICH
Great experience! Vanessa is terrific, very honest, and provides very thorough and detailed information about diagnosis and options. Pricing is very fair too.
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November 2023 by Theo Turque
I am incredibly grateful for the exceptional service I received at AAMCO for my transmission issues. Vanessa, in particular, played a crucial role in making the experience smooth and efficient. Her expertise and assistance stood out, making the process much more manageable. I highly recommend AAMCO, and if you have the opportunity, seek assistance from Vanessa for top-notch service.Service: Transmission
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October 2023 by Brad Allen
We have worked with Aamco twice and had really positive experiences. We found them to be extremely honest with us. The first time, we thought it would be a major problem and they were able to fix things inexpensively and quickly. And during my most recent experience this week, Vanessa was amazing to work with, going above and beyond to advise our friends honestly and save them thousands of dollars. Highly highly recommended!
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September 2023 by Anita Maxwell
Vanessa was very rude and unprofessional. I will never go to AAMCO again. I got opinions from three different mechanics and they were not satisfied with the work at all.
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September 2023 by Rory Foster
Vanessa is the best!! I took my car in to get looked at for transmission issues and she diagnosed the problem right away. However, she also told me about a lawsuit and warranty that I had no idea existed and saved me $5,000 by referring me to a local auto shop! It was refreshing to work with someone who is honest and has such great integrity looking out for their customers
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September 2023 by JoeVivinetto
5 STARS (I WISH I COULD GIVE MORE!) My 2014 Honda had a broken axel that one of the Honda dealers in town wasn't able to fix. In fact, they wanted me to replace the transmission in order to fix the axle!I had the car towed to AAMCO in East Rochester and they quickly (and correctly) diagnosed the issue and fixed my car quickly (and for WAYYYY less than the dealer).Vanessa was phenomenal! She was incredibly knowledgeable about my car/model, super-responsive and communicated my options every step of the way.In my experience, AAMCO East Rochester was absolutely honest, trustworthy and extremely reasonable cost-wise!THANK YOU, THANK YOU, THANK YOU!!!
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July 2023 by Marcin T
About a year ago, I had my transmission swapped at this place, and I must say it's truly reliable, and the service here is exceptional! I deliberately waited before writing this review to observe how the work held up and to assess the post-service experience. I can confidently say a big thank you for the excellent work and the dedicated customer support. Vanessa was there every step of the way, readily addressing all my queries and even assisting with additional issues that arose after the swap, unrelated to the transmission itself. Even now, my car is running smoothly, covering almost 10k miles since the work was completed! I couldn't be more pleased with the outcome.Service: Transmission
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July 2023 by Matthew Hawke
Excellent service, I had a number of potential issues that I was unsure of the severity of, and they dealt with me honestly and very fairly. The staff is knowledgeable and their communication is on point. I'd highly recommend this center to anyone who wants a trustworthy and respectful group to take care of their auto issues.
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July 2023 by Stephanie houser
Great people!!! Fixed my car in no time and because it was such a minor fix didn't charge me a dime!!!!! Highly recommend!!!! Thank you Aamco
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May 2023 by Gary Ball
2012 Nissan Murano CVT went out. AAMCO replaced it with a remanufactured CVT having 3 times the warranty period and 100k miles. All at less than 60% of dealers estimate. We did have delays all due to shipper. Vanessa kept communication with me so that I knew status. Also identified a few other things needing replacement under the vehicle and out of sight. And they took care of those too. Happy & friendly people at the East Rochester branch. I replaced a transmission in my car in 1970s from AAMCO in Louisville, Ky where I was impressed with their workmanship also.
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May 2023 by Jack DesRosiers
I’ve been helped by Vanessa twice now, and she has gone above and beyond my expectations. She is up-front, honest, and puts the safety of you and your vehicle first.Services: Oil change
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April 2023 by Michelle Nicodemus
One of the best repair shop experiences I have ever had. A transmission replacement is a huge and expensive job. Vanessa and her team went above and beyond to provide the best customer service. She explained the entire process in great and thorough detail. She kept me informed through the process. I am beyond elated with the work performed here. Highly recommend it if you have to have this level of repaired done to your vehicle. It will be right. TY Vanessa and the ER AAMCO team!Services: Auto engine diagnostic
