-
June 2024 by Joseph Colaizzo
I drive a lot. Constantly getting routine maintenance done. Had Lou do the oil, rotation and brakes with rotors on my 4runner. In the future I will not be going anywhere else. Lou is fantastic.
-
December 2023 by David Kriston
Thankfully I haven't felt compelled to go anywhere else. For oil, tires, routine items I have never felt ambushed. Thankfully the routine maintence has been enough to keep the cars going well. Highly recommend, especially if a Northport train rider. 5 minute walk from shop to platform.
-
November 2023 by Rick Woods Pelaez
Friendly and very cordial sent my wife there looked at the car quickly and said I didn't need anything. Will be using him in the future if something will be wrong our cars
-
August 2023 by Stephen Perrino
Lou is fair and does the job right! Take your car to him to repair!
-
July 2023 by Rick Woods
Friendly and very cordial sent my wife there looked at the car quickly and said I didn't need anything. Will be using him in the future if something will be wrong our cars
-
June 2023 by Emily Carroll
Great peopleAlways do a great job when I need the anything done to my car
-
April 2023 by Steven D.
I was experiencing an intermittent problem with my 2008 Ford Escape where the ABS as well as brake light would come on the dashboard every now and again during startup. When this issue with occur I would then have very substandard and dangerous breaking but I was always able to correct it by shutting the car off waiting one minute and then restarting and the ABS lights would go off and my brakes would be normal until it would happen again usually days are Weeks Later and then I would just repeat the process. In addition to that my abs module under the hood was making a dreadful rumbling noise which was part of the problem. Wanting to resolve this I bought my car to Lou. He explained to me that I need a whole new ABS module which cost about $3,500 not including labor. Feeling that it wasn't worth it I decided to just keep resetting it when possible and if it fails completely one day I'll just look for another car. Fast forward to many months later I bought the vehicle in as Lou replaced my front rotors , calipers, pads and two leaking brake hoses. The bill was over $1,000 and Lou informed me that my brake pedal now is going to the floor and the lights are back on the dashboard and claimed it had nothing to do with his work and blamed it on the previous ABS issue mentioned at the beginning of this review. Thinking I'll just reset it business as usual I paid the bill and to my dismay realized that the ABS module was completely dead and all my methods of resetting it previously had now failed. After paying the bill and now thinking I have to pay a lot more to change this module I went to Smithtown Ford for a second opinion. The technician asked me if I had any brake work done recently and I explained the work that Lou did. They told me his work would have solved the problem and I did not need the ABS module the only problem is Lou did not finish the job. Confused, I asked them to clarify and the technician explained to me that when work is done on breaks the final step is to reprogram the ABS module which is what they did and my brakes have been wonderful going on a month now and the module does not even make that Dreadful rumbling noise anymore that was all that needed to be done as far as the ABS braking system is concerned. In addition to that out of curiosity I went into the parts department to price a new ABS module for that vehicle . The parts person went under the hood and took the part number right off the unit and gave me a dealer price of $1,000 which is approximately 2,500 less than Lou quoted me. Not only did Lou give me a false diagnosis, but I also believe he was price gouging on the part and I suspect that possibly he was going to bring it to Ford to have the work done if I decided to do it and he would be the middleman but that particular detail I can't confirm it's just a suspicion I can't think of any other reason why you would misdiagnose and gouge on the price. Needless to say I'll be looking for a new mechanic as I was terribly disappointed he seemed like a trustworthy guy
-
April 2023 by Bob O.
Friendly, honest, good work. Tells you what's going on, gets the job done promptly and well. I highly recommend Lou to anyone.
-
January 2023 by Rita K.
Went in for an inspection and got quick, friendly service! Just wanted to give props for a great experience. Thank you!
-
November 2022 by thomas pavlica
Excellent service hard to find a mechanic u can trust. Very convenient since I live up the street. Has done the right thing by me.
-
November 2022 by Derek
Very fast and accommodating.
-
November 2022 by Phil Dalton
I trust this guy. Several times he's told me my car isn't worth the cost of repair. One time I countered and paid for the work. His work is good. His prices are fair. He's the one doing the work and answering the phone. I'm thrilled to have found a new place I can rely on.
-
October 2022 by darin parker
Needed to get my car inspected in a pinch. And they were extremely accommodating and efficient.
-
July 2022 by J. H.
I needed a difficult repair done on my truck. I was turned down by multiple shops. Lou's was willing to take on the challenge and they got it done.
-
June 2022 by Tyler Stone
This was the 1st time I’ve used Lou's Automotive but I have been wanting to for awhile. The staff were super friendly. They quickly diagnosed my problem and made the repairs. I will be back with my 3 vans!
