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November 2023 by Liz Olivier
I recently had the pleasure of working with an outstanding installer and salesperson from Vacuflo, and I couldn't be happier with the service I received. Evan Shea, in particular, went above and beyond to ensure the successful installation of a retractable central vacuum system in my home. I wholeheartedly recommend both Evan and this company to anyone in need of similar services.
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November 2023 by Ken Wilkinson
Service that you simply CAN NOT get from any .com…I have a (very) old central vacuum system that was already on its second motor when I got it with my house in 1997. I have been to Custom Central Vacuum systems for parts, advice and repairs. It’s worth noting that my system no longer has replacement parts available (not even on eBay). They (Custom Central Vacuum Systems) have sold me (non-OEM) replacement parts (which worked out great) and most recently they performed a repair that was beyond my abilities where they fabricated electrical configurations with new components to work around an old broken relay system. They never even attempted to sell me a new setup. Even the turnaround time was excellent! Right now, I’m running better than new, but if there ever comes a time where I need to replace my central vacuum, I know exactly where I will go to purchase it.
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October 2023 by Ben Kraus
These guys are super efficient... I made the call and same day they showed up and fixed my system by installing a new Vacuflo unit and sorted out all the wiring and got me the right components for the house. Highly recommend.
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June 2023 by Patricia R.
What a GEM of a company!! Professional and super personal!! From the women in the office to Evan, the owner, job was done 100%!! I can't say enough about them. I never had a central vac system and now that I have it, I can not believe I lived without one. The experience from start to finish was seamless. Evan ALWAYS returns phone calls which is super important to me. I highly recommend them!!
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March 2023 by Breanne R
Great job! I was excited to get a central vacuum system with the hide a hose but nervous at the same time! Evan was a pleasure to work with, he addressed all of my questions/concerns and did an amazing job!!! We absolutely love it!!! If you are considering getting one put it, I’d highly recommend it and I’d highly recommend using this company!!!
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December 2022 by Matthew DePace
The company was awesome to work with. We needed some repair on our central vac system and went into the store in East Northport for some assistance. Evan called and did an estimate and the job was done a few days later. They were very clean and the work was very impressive. I highly recommend this company. Great work.
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December 2022 by Gregory Trunz
I bought an inlet replacement and my system is very old and the people of this place are phenomenal. They give great customer service and don’t try to nickel and dime you in any way. If you get a central vacuum system please buy from them …if you have one already then they are 100% trustworthy.
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December 2022 by Mary Ann W
Evan did a perfect job in installing my new central vac system. He was very professional, neat and clean and love my new system. I would definitely recommend.
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December 2022 by Thomas Courtney
Evan had installed a vacuum system in the home I bought from a contractor. The contractor’s workers did a horrible finishing job on Evan’s work. When I told Evan about it he fixed all the errors that were made at no cost to me. Customer service like that is very difficult to come by. I could not recommend this company more highly.
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December 2021 by Michele Mendicino
I had them install a brand new system and included the hide a hose. It was the best decision, the hose retracts into the wall and I pull it out when I need it! The owner Evan is pleasant and answers me immediately! He’s extremely knowledgeable and explains any of my questions so that I’m completely informed. I highly recommend this company and am sure that you will have a great experience as well !
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December 2021 by Ceil Hollander
Melissa was a doll, and was confident that what ever problem I had would 100% be fixed and she was right! They sent Eric over to retro fit my wall connector bc we had taken down a wall and my old system had no parts available to keep it working. He did it! Made it look easy and price for work was very fair! I will use this company any time I have a central vac issue again! You should too!
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December 2021 by athena perry
After another long island company gave me the run around for weeks, I called Custom Vacuum Systems and got an appointment in the same week. The owner of the company came and fixed my clog in 5 minutes. He was so nice and helpful and checked the rest the ports/ system out and even helped me with another non-vac related issue I was having in my basement. I would highly recommend this company!
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December 2021 by Angelo Santoro
This is probably the best experience in house renovation. From the moment we went to the showroom and was so informed of all the options and then in a day the owner Evan arrived at the house to give a quote which was way less than we thought. So we scheduled it and they even called a few days before saying they could do the install a few days earlier which was great. The guy that did the install was a real expert and the owner came back to inspect and make sure it was all good. Threy have very cool stuff at great pricing. Really recommend them
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July 2021 by Grace T.
I have generally come to expect bad service, but once in a while, you have an excellent experience and need to share! After my central vac system died, I found the company through reviews. Evan was extremely responsive and knowledgeable. He provided a proposal and installed quickly. We also didn't have the right vacuum tools and he made recommendations while trying to utilize whatever we already had in the house to make it reasonable in terms of costs . We truly appreciated his professionalism and knowledge. He didn't try to "sell" you anything, just educate so you can make your decision. I would highly recommend and already did to family members!
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December 2020 by Joseph Dougherty
I never write reviews however, I felt the need to after having hired Evan at Custom Central Vacuum. I honestly feel i have never had a more honest, efficient, and knowledgeable repairman in my home. Evan was patient and answered all our questions regarding our repairs. I would highly recommend him to anyone who needs help with their central vacuum system. I would also like to add that Melissa from his office was very knowledgable and prompt in handling our call.
