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“I went to the store on Saturday of Memorial Day weekend. I was in the middle of a project and my drill bit broke. The store was very crowded, but the associates acted calmly and politely. I found what I needed and when I paid I was offered a free American flag to celebrate Memorial Day. In a crowded store on a busy day I still received calm, polite, assistance.”
“Grate family owned and operated business very reliable and always ready and willing to help with there very knowledgeable crew and wide verity of parts and equipment for all your outdoor needs.”
“Guy as well as other associates are super friendly and care about all their customers. The Store is clean and has just about everything one needs to get the job done. They also have UHaul and I find their location to be the kindest and quickest. I shop local because of Their care. The "True Value" is them caring about the "customer bottom line!"”
“Decent selection of all types of items and amazing customer service representatives who always are friendly and happy to help out with any questions or finding anything.”
“Came in a little later than closing time - did not know the time. The gentleman still helped me out with a quote I received from them earlier in the day. Very quick and easy to get tanks filled.”
7:30AM - 12PM
5th Ave, Rensselaer
Hardware Stores
“Honestly the people here are great. Very knowledgeable and most have had hands on experience with the products they sell. They won’t sell you something and hope it works. They are knowledgeable and will share there honest opinion and have earned my business”
“Best place in the city for home improvement! I had an amazing experience working with Nicole, Sean and denise to do a kitchen from zero all the way to something incredible. A lot of time spent to design they don't rush you to just get you sign and pay and move to the next person, they spent as much time it needs to have the best outcome. Definitely recommended, you will get the best service, price, and quality ? ?.”
“I have been going to Bridgeford Hardware for years to get windows and screens repaired. They have the basic hardware supplies for household repairs and general maintenance too. Eddie is the best! Support your local family owned stores, it's great for the neighborhood.”
7:30AM - 5PM
217 N Greenbush Rd, Troy
Hardware Stores
“Great people to work with! Had an issue with the bill on my snowblower service, and Nick Jr. took the time to listen, look into the problem and help to resolve it to my satisfaction. Would gladly work with them again”
“They were very kind and attentive.
Dan at the front counter was very lovely. Took time to explain to me what I needed to know. Love the patience I was shown.”
“A great hardware store that has EVERYTHING, and the staff are attentive, knowledgeable and friendly. Such a pleasure going here. Big box stored are a hassle and not any cheaper.”
“This True Value is so close to me and I never knew it was there. It's been there for years as well. I went in and found the item plus a couple other useful items. I made mention of the fact I'm so close and not aware of it's presence, and that I intend to patronize their store again in the future for my house hold hardware needs. Very cool people as well.”
8:30AM - 5:30PM
8 Albany Ave, Nassau
Hardware Stores
“BEST. HARDWARE STORE. EVER!!(waaaaay better than that other one)- better prices- better customer service- better experiencesupport your home town hardware store, not the corporate one”
“I was very happy today to visit my Tractor Supply in Glenmont NY! Great service as a called ahead of time to see if they had a canner in stock. Not only did they have the canner in stock they also held it for me so I could get it on my lunch break. Then to my surprise they price matched Walmarts price on the canner as well! Thank you for great service! I highly recommend they. Go see them for all your summer and all season needs!!! Kudos to you the cashier and manager on today I appreciate you both!”
“Save yourself the trip to the big box stores. Shop local. You won't be disappointed. Very competitive prices. Knowledgeable and very friendly staff. Corey is the go to guy with Kate at the register they make a great team. Kate is just as Knowledgeable can certainly point you in the right direction. You won't be disappointed. Shop local”
“Fantastic customer service both times I needed parts for ancient equipment. They were able to cross-reference and find drop-in replacement parts and had them in stock.”
“I had placed an online order, my order never delivered I called corporate they called the store that my order was being filled by. I received a call the same day from Joe Krawiec he explained that it was a computer glitch he tried to fix it Joe called me back to keep me updated on what was happening but we had to reorder it, Joe guided me through the process of reordering it and made sure it was correct. The next morning he checked on it called me immediately and said that my order had been shipped and I should receive it on Tuesday, which I did!. Joe made me feel as though I was the only customer he had to deal with for 2 days! He took time to listen to me complain! I felt he understood my frustration. And he followed up with me!!! You don’t get customer service like that anymore!! Like I said he followed up the next day with a phone call!!
Thank You Joe Krawiec!!”
“I was not previously familiar with the Hatchet Hardware stores, and it was not obvious to me that this was (a new) one until I did a search online. There was no obvious sign for that - but plenty of ACE banners - except a letter-sized paper on the front door. The store is quite clean and very well laid out. I was greeted and asked if I needed assistance very shortly after entering the store. The selection of products in the store, ACE and otherwise, satisfies most of my home and garden needs. They're not the only ACE hardware store in my vicinity, and not the closest to me either, but it's great to have this store as another option, especially when I'm shopping in Colonie.”
“Kamco is the most amazing place to be and go to warehouse guys are amazing and fast delivery guys are fast funny and amazing at there jobs *they all need a raise*”
10AM - 4:30PM
63 3rd St, Troy
Hardware Stores
“This hardware store has everything. Everyone working inside the store was very friendly and very helpful. They also help support other local businesses. Stop by and pick out a unique Christmas gift for family and friends.”
“I sort of wish there were an alternative that was half as convenient, but, with the options as they are, I am glad this is as close to me as it is. Anytime I'm involved in a project, I can get what I need and get back to work quickly, and usually without spending an outrageous amount of money”
“Home Depot on Route 4 is a great first stop to gather everything you need for those projects around the house. We have been going here for years and usually walk out quite pleased. Prices and inventory are always stellar. In terms of project support, some of the staff really know their stuff, others don't, so do your own homework before you go shopping. I believe one of Home Depot's strongest legs is their website, it crushes the other big box stores, so take advantage of it for product details, prices, and availability. If you have a small order, just find out where it is in the store from the website and go grab it. This store also has excellent customer service as well, which is far, far above their competition. It's great to see management really doing their job and keeping this place pleasant to shop in, year after year.”
“I called Marcone for an over door glass pack on a Friday afternoon around 4:00 p.m. I spoke to an extremely helpful and friendly person who took my order and said the part would probably ship on Monday since it was so late in the day, arriving on Tuesday (which was fine with me). Imagine my delight when I received email notification that the part shipped that same Friday afternoon after all and then the part was delivered on Saturday! Really nice to be "surprised" in such a positive manner. My thanks to Marcone for their fast, friendly support (and it was the right part, too! We just finished fixing the oven door).”
“Our local hardware store recommended visiting Security when I came to them with a specific question about diy replacing my shower/bath hardware. William at Security was super helpful and kind! He brainstormed with me (and my nonexistent plumbing skill set) and ultimately set me up to do the job on my own! And he offered my 3-year-old a lollipop while we were there. Very knowledgeable, patient, and kind!”
“I am not a frequent customer of Lowes and have not been to Lowes in a while now. I was up in Albany and looking for a very specific item. I will definitely change that habit. As infrequently as I visit Lowes, they always have exactly what I am looking for, in this case, gutter guards. The all have a huge parking lot with centrally located handicapped parking. Very short walk to the store which was definitely very well stocked. Took a walk through the store afterwards to get an idea of what is now available. I was really impressed to that they now carry a full line of Craftman tools. I really never saw a spread of them like this, they had items that I had never seen before. They also had quite the collection of power tools. Many different manufacturers covering all price points. The team member I spoke with was extremely helpful and guided us perfectly to the area I needed to find the item(s) I was looking for. The store is clean and organized, easy to navigate. KUDOs to the team here at Lowes.”
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“This E. Greenbush store is AMAZING, with the greatest Customer Service. I walked in, frazzled and desperate and needed help obtaining the correct connecting plug for my generator because of a recent wind storm and our power was out for three days. I showed the photo's of my generator and transfer switch to the gentleman who immediately greeted me at the door (I think your name is Todd) and he helped me obtain the correct 220 male/female plug along with the extension cord that goes with it. THEN, "Nick and Tony" (Owners) took the extra step and secured (attached) the male/female plug to each end of extension cord. They wouldn't accept payment and I'm eternally grateful for this. I know for a FACT that the local big box store nearby would NEVER, EVER provided this kindness and assistance. Thank you to Todd ( I think that is your name) who greeted me at the door and provided the BEST Customer Service and of course thank you to Nick and Tony for helping as well. This is the place to go for all your needs....Nancy F.”