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September 2024 by Dan Miller
I had tires mounted and balanced at the Scotia Glenville location. It took over 3 hours to finish this task which is about an hour job according to industry standards.
A tech took off one tire and went to his car where he napped for 30 mins. Once he returned took the rest if the tires off. It then took two techs almost two hours and 45 minutes to get them mounted and balanced.
I watched from outside the garage as the two techs seem to struggle with every step
The manager cane out to tell me they had run into problems. The only problem they had with my 2024 GMC is that they were not as smart as the tires they battled with.
Once my truck was pulled out if the shop by the second tech with filthy hands and dirty clothes on my unprotected seats i went in to pay for this disservice
I told the second manager to would not be paying full price for his shops sub par attempt at being qualified to perform what should be a simple task at a place that says this is in their job description
Needless to say if Monroe were the only repair shop in town id buy a horse
I can’t give 0 stars or I would
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September 2024 by Jim Dwyer
The store I was in would be best described as a “dumpster fire”
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September 2024 by Wayne Tufts
Gouged my wheels, and still out of balance. Dropped vehicle off for 6 hours to have them balanced. Picked up and brought back next day 4 hours wait. Beware.
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September 2024 by Anna Eckstein Burns
Eric was extremely helpful and committed to helping fix my son’s Honda Civic issue. He brought calm and assurance to a stressful situation.
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September 2024 by Noah Hunter
Eric the new manager is very good at his job. I went in for an oil change the other day. And was greeted very promptly, my car was in and out quickly.Recommend going here.
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September 2024 by Kiesha Kelley
The guy at the front desk was very nice and polite. However, when he called his boss to try to further understand how groupon works, his boss not only tried to swindle me.He also was rude and hung up on his own employee. I don't know if I'll visit this Monroe again.
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September 2024 by Brad Sheldon
I've seen so many faces come and go from this location the new manager is really nice gave me a fair price on brakes all around for my car and had it done in a decent amount of time he's very knowledgeable iam definitely bringing my car back to see Eric thanks man
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August 2024 by David Taylor
Had tires delivered there by tire rack no problem. Took 2 weeks to try to schedule an appt to perform NYS inspection and tires because of a faulty inspection machine and lack of personell. Showed up today and the system was down from national outage. I said no problem I'll pick it up that afternoon. Place says it's open till 6pm on Saturday and I showed up at 4:30. Doors were locked and lights off. I had to call for updates during the day twice and never received a call saying I need to pick my car up at a specific time. Final straw. Completely unprofessional shop. I will never bring my business here again.
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July 2024 by Ashley
Claudia is awesome! They saved my car from a fire due to incompetence from Lexie's auto! Thank you!
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July 2024 by Brian Vaccar
Paid for 2 different services, only one was completed. Assistant manager, should never be left in charge. She kicked customers out of the store under the premise that the work you request to get fix, can not be done, via lacking manpower or “broken” eq.
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July 2024 by Rick Sciocchetti
While traveling my car developed a vigorous shake & vibration u googled the closest repair shop & this shop poped up! upon arrival the store manager John greeted me promptly & professionally & brought my car in without an appointment when in the shop the shop technician Tim quickly addressed the the issue & got me squared away in a very quick & easy experience unlike other experiences i’ve dealt with in the past! I would deff recommend this shop for any of your automotive needs!
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July 2024 by Karl Cragnolin
Excellent customer service. The mechanichs and techs were also very personable. A very clean job, done swiftly and thoroughly. I will always bring my vehicle back here.
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July 2024 by Anthony Nuzzi
I've been going here for years for basic maintenance. They have always treated me well
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July 2024 by Kim Andrews
I needed my tire plugged after running over a nail and walked in on a Saturday. They got me right in and the price was very reasonable! Less than 30 minutes.
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June 2024 by Jim M
Brought in a wheel with a bum valve stem, and Jonathan and staff took care of it quickly. Was also due for an inspection and he scheduled it for the next day. Very friendly and helpful. Will be going back for sure! Thank you.
