-
November 2023 by claudia Certuche
Thanks for your service over the yearsServices: Leather & suede cleaning
-
October 2023 by Mel C.
This is by far the worst cleaners in Jackson Heights. My favorite dry cleaners on 81st and Northern Blvd, closed down a few months ago and I decided to try this place. Please note that they do NOT do dry cleaning on site, they use a separate service that works off site and bring to the store. Which means they will NOT have your clothes on time. They're unprofessional and have questionable business practices. They only speak Spanish, which is fine since I'm fluent. I dropped off a dress to get dry cleaned on a Friday, when they asked me when I wanted to pick it up, I said Thursday of the following week but the absolute latest by Friday morning. The woman who took the dress said it was no problem they would have it ready by Thursday and charged me $14, adding an extra $1 for tax (ok, I guess) for a total of $15. I got caught up in meetings on Friday and went to pick up the dress at 2pm. The woman in the front of the store (different from the first woman) is eating and doesn't wipe her hands before she starts looking through clothes looking for my dress. She tells me it's not there. I stood there stonecold, I needed the dress for a birthday party on Saturday and wouldn't have time to go pick it up on Saturday. She asks me what color is the dress, I tell her and tells me that the man who drops off the dry cleaning must've forgotten it and didn't drop it off yet. She calls the man, and tells him that she's looking for this dress, he said he'll be there after 5pm. I tell them that I really need the dress by Saturday morning since I have an event to go to. I walk out the door and here her say in a sarcastic tone in Spanish to another customer "what a nice woman." I didn't have time to return to pick it up on Friday, so I had to carve out time from Saturday to pick it up again. I return on Saturday and the same woman who was there on Friday told me the dress was ready. I take out a $20 bill and put it on the counter with my ticket. She hands me the dress and tells me that her daughter undercharged me, since she didn't realize it was a mid-length dress and that it wasn't $15 it was $25 and that I needed to pay $25. I told her absolutely NOT, it's not my error or problem that their daughter did not charge the correct price (there are no prices listed anywhere in the shop). She tells me that a dress like this is typically $25 , I stand there and tell her I'm not paying more money. With an attitude she's like fine, and scratches the price of the bill and tells me they'll charge me $20 instead. I grab the $20 from the counter and tell her that I am giving her EXACTLY $15, how dare she try to charge me more money when 1. the error was on them, 2. they were late in giving me the dress and inconvenienced me having to come back TWICE to pick it up and 3. not offering an apology. She said fine and gave me $5 change. Then tells me that I shouldn't be dictating their prices for them. What? I am paying what was on the ticket/receipt based on what THEY put on there that the service costs. I am not paying you more money because you decided it costs more on the spot. When I arrived at home, the dressed was pressed nicely however it had a weird smell, which I couldn't pinpoint. So I'm not sure if it was actually cleaned. I will NOT be returning here as they have shady business practices and terrible customer service.
-
August 2023 by Salomi Karathomas
This place is unbelievable they tried to charge me $90 to hem a dress a summer dress at that not even anything fancy. I would not recommend please don’t go here unless u want to get robbed I went to 3 other cleaners to get the dress hemmed and it was $30 what a JOKEEEES
-
March 2023 by Victor Àrroyo
Always friendly and helpful
-
March 2022 by Angela
I love this place. Been a customer of theirs over 20 years.
-
March 2022 by Andres Vargas
Great Service
-
December 2016 by Farhana C.
I recently had four items dry cleaned - 3 dresses and 1 sweater. After the cleaning, the stains and the odor remained. I am not sure whether these pieces were even cleaned. Additionally, I went to pick up my items after 1 week, and they only had 3/4 ready for me. They said the final dress would take an extra day. I came back the next day and was told it still wasn't ready and to come back in a week. Finally, a week later, I went back and after much confusion (couldn't find the dress), I got the dress back. This dress actually shrunk, and I am wondering if it was washed/dried in a machine instead of dry cleaning. Overall, the whole experience was unprofessional and time consuming, and I don't think my clothing received the care for which I paid. I am going to try other places in the area next time.
-
May 2016 by Alissa M.
Quick, pain free dry cleaning of my blazer and hemming of jeans. Not the super obvious type either - they do it where they remove and reattach the original hem after shortening it so it isn't obvious to all that you're so short you need to hem your jeans. It's been awhile since I've used their services but at the time, it was a little difficult to communicate what I wanted/needed, even though I knew a little Spanish. Then again, the neighb has a high Latino population, so meh. I'll be back when I need you again, Caroline.
