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February 2024 by Lisa Darling
If I could give this a place a zero star I would I'm a RN that knows the rules on how scripts can be filled, they always have excuses on why they can't fill mine when I need it filled & the negative attitude they give, I have a pharmacist friend that works with another rite aid & she said ea is notorious for that, there are some nice great workers but unfortunately there's more attitude ones than good ones my suggestion find a different local family owned pharmacy where you get your medications without attitude
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February 2024 by Justin S
It’s hard to write this review considering how nice this store is. I used to love coming here.However, my last two experiences were extremely negative. The staff and management is unnecessarily stingy - especially when it comes to (appropriately) using “any product” coupons they don’t personally agree with (even if the register takes it) or for using coupons for items on sale - which is allowed under Rite Aid’s coupon policy.The cashier decided AFTER my card was entered to start a problem and question the validity of the “hang tag” coupons that were for any brand product. She showed no interest in hearing me out. Vilifying customers trying to dispute an honest concern is unacceptable.I imagine this is probably a push from higher up to limit coupon use - even though manufacturer coupons are a form of payment and the store gets reimbursed for them. When I politely brought up these issues to the manager - he said the clearance items are expiring and they will either be sold at that discounted price (with no other coupons) or thrown out. So instead of getting $2 less than the discounted price, Rite Aid would rather get nothing and throw it out? Make it make sense, please.During this discussion with the manager, he arrogantly and apathetically said the East Aurora store does things differently than other local stores and that is why other Rite Aid stores are closing down and they aren’t. While my goal is to never get anyone in trouble, I found the response narrow-minded and unhelpful.Using coupons does not make a store close down. But you know what does? Bad customer service. Therefore I will not be returning. And seeing the other reviews, it looks like I’m not alone.
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October 2023 by Kelly Pajak
Went to get two scripts today and called three times no answer. Get inside 7 people in front of me. Fine can get busy I get it. The reason I called I wanted to see if they were done. After waiting in line for 18 mins. I went to the cashier and she said the scripts hadn't been filled yet I said that's why I tried to call and an older lady cashier said well I'm here what do you want me to do? I said to answer your phone and say sorry busy please call back. But instead, ignore calls. Unprofessional and rude. staff talking about me while waiting for the script. Instead of reading the complaints and trying to justify your cashier's actions talk to her or fire her. She shouldn't be in customer service. Miserable older women get more staff and fix drive-through. On top of that had to wait 10 mins. Fire her. And they didn't have one of my scripts.
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September 2023 by Kyla
The pharmacy technicians at this location are horrendous to try and work with. They are completely ill-mannered and downright aggressive and mean. I tried to go in and pick up my script and it wasn't ready or in their system yet. That's fine, it happens. But the way the older female pharmacy technician chose to go about the issue and treat me is insane. I simply told them I was switching pharmacies because this location seems to have constant supply/demand and customer service issues. She then took it personally and raised her voice at me aggressively saying it was "my doctor's fault and not hers". When in fact my doctor has no control over her crazy behavior, and that's what the real issue was. I simply told her "it's actually insane how this place treats their customers, that's the real issue", and left.
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June 2023 by Myra C.
Oh what a wonderful store. Very organized, clean, and easy to find what you need. Great selection of beer. Great sales too. This store is a shining example of WHY Walgreens should never have changed the name.... Keep more Rite Aid stores open or bring them back period.
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May 2023 by Lak S
Got my vaccine here, was a good place, but the staff has the balls to ask me to take my mask off when being carded and gets snippy with me when I get angry for having to do so. "You know I don't have to serve you" the cashier said when I uttered an exasperated "Jesus Christ" when asked to remove my mask. You don't have to serve me. And I don't have to shop here anymore.
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October 2022 by Kayla George
This location is always so clean and organized, and every staff member I’ve encountered has always been friendly and helpful! Rite Aid East Aurora isn’t even the closest pharmacy to where I live but is always my go to place because they always have what I need and I can count on a quick in and out!
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October 2022 by Dawn
I've always loved Rite Aid. They have just about everything I need when I don't want to go to a Walmart. And it's so close to my house. They are very helpful when I transferred my prescriptions from Hamburg. They made it so easy for me.
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September 2022 by J L
I like my Rite Aid store. The employees are very friendly. During the Covid pandemic, they struggled in the beginning just like everywhere else, but were working hard to turn things around. And they did!
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May 2022 by Dave
Excellent pharmacy. They have improved. They were short staffed due to companies having stringent COVID-19 testing rules. Then they fit on board with vaccine mandates crime against humanity? According to science the mandates have damaged public's trust in medicine, science, vaccines .. . Yet the employees are excellent at Rite Aid now... They were behind schedule due to pandemic illnesses fears and staffing issues. Please everyone stop being rude complainers and give these hard working pharmacists and pharmacy staff the appreciation they deserve for working thru a difficult 2 years.
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May 2022 by Donna Veit Polanski
Dawn in the pharmacy is wonderful! She is patient and professional. Highly recommend Rite Aid!
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April 2022 by Farrahs Adventures
Best pharmacy in the area. Kathryn is always so nice to my mother who is elderly. Thank you for being patient with my mother:) Long time customer.
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January 2022 by Todd George
Rite Aid has some very nice people working there and a great variety to shop from for a smaller size store! I have picked up some really good deals on items that Rite Aid sells! And a few great deals too!
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December 2021 by Kathy Baker
My husband & I have been using this pharmacy for years & until recently they were decent. Currently just filled our last prescription as we have finally changed pharmacies. Can’t deal with the ineptness any longer when you are dealing with life saving medications. Last one took 3 weeks to refill a prescription. Called on thursday it wasn’t in stock, was told would be in stock friday now tuesday still no prescription. Constant follow ups, no answering of phones & huge delays are not what you expect out of a pharmacy. Do yourself a favor & go elsewhere!!
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December 2021 by timothy Joseph
The pharmacy has become incredibly inept. I called my rx in and after a week of not hearing anything i went in. It wasn't ready. After i left the store i received a message it was out of stock. 2 weeks later after being out of my medication for 2 weeks it still was not ready. 3 WEEKS to get yoir medication. You can never get through on the phone and the line is a 45 minute wait most days. Do your job rite aid!!!