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“Was having an issue with my account. Angela needed help with my situation and she had no problem calling someone to assist her instead of just brushing me off. She was very polite through the whole thing.”
“I called Spectrum about an issue, & Alyisha & Will were super nice! Very helpful & professional! While this does not involve this store, this is the only way for me to leave a Spectrum review. Many thanks!”
“Staff in this location know what they are dong. Very knowlegeble. Did help me with y needs, went above and beyond to save money and accomplish what i asked. Great Location. Recommend!!!!”
“Very good experience. I was due for an upgrade and Janice helped me. Very patient, answered all of my questions and I left super excited to have my new iPhone 15 pro max!”
“I went in today after having a TON of confusion on the website, just wanting to trade in and upgrade from an iPhone 13 to an iPhone 14. The website told me I’d need to put a $400 down payment on the phone, trade in my old one for a $250 credit, and then pay the rest of the phone off for 36 months. I am so BEYOND THANKFUL I got Ashaley as the representative to help me. She was absolutely delightful! She was friendly, welcoming, extremely helpful, and I don’t think I’ve ever had a better customer service experience in my life- and I WAS a customer service representative at one point! She helped me upgrade to the phone I wanted without any down payment AND worked her magic to get me more credit from my old phone, and I mean enough to pay my phone bill for the next year or more! She did convince me to upgrade my monthly insurance, but with all the credit on my account, now if my phone breaks, I won’t have to pay a penny for a new one! I don’t know how she did it, but coming from somebody who was with Verizon just a couple months ago, I will never ever go back to any other service. I’m praying if I ever go into the Spectrum store again I get Ashaley. She was really just wonderful. Thank you so much?”
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“Brandon was a very knowledgeable and helpful with all my questions and inquiries. I really appreciated his help with the purchase of my new watch and phone accessories.”