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June 2022 by Griffin C.
Truly a wonderful little golf course with a big city feel. Aaaaaaaaaaaahhhhhhhhhhhhhh
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January 2022 by Jeff R.
It's a shame the lowest rating is 1 star. East Aurora really deserves a wegmans/aldis/stop and shop/ or anything other than this tops.
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November 2021 by Shannon M.
This tops is by far the worst in wny. Despite being in the beautiful town of east Aurora, this store is awful and the town should be embarrassed that it's the only grocery store to shop at locally. The manager clearly needs to be replaced. The produce is constantly out of stock and what they do have is moldy more times than not. Everything is priced higher than at any other tops and the kids they hire as cashier's are a joke. They work so slow you are guaranteed to be in line for at minimum a half hr to an hr even if you're the only one in line. The manager obviously doesn't take pride in the store or his hiring process. Take the little further drive to Wegmans and you actually find cheaper prices with an abundance of QUALITY products and excellent customer service. Love their items per minute goals and rewards, it's what helps today's millennials work harder and cash people out much faster.
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October 2021 by Amy R.
I stopped in this morning to buy a cake for a birthday party. All the cakes were lopsided and the decorations looked very childish and sloppy. I asked them to write Happy Birthday (name not mentioned) and they struggled to do that correctly. The final result was another very disappointed customer. The manager Mike gave me the sob story of being short staffed my reply was don't offer the service then. We pay for the product to be completed top notch. I will not return to the bakery department until it improves. Very disappointed!!
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June 2021 by Julie L.
Girl in the floral department was horrible. I was trying to order an arrangement for a memorial for my father. Her customer service skills and basic compassion are seriously lacking!!! I was explaining the circumstance and apologizing for the late notice and she cut me off saying " what do you want ma'am" making it clear circumstance didn't matter to her at all, it was down hill from there, she made it clear she was not in the mood to work today. Tops should shop around for a new florist! I went to Wegmans, drove further but the woman was a pleasure to deal with!!!
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August 2020 by Laurie K.
I was inTops 4 out of 5 times this week with my coupon for strawberries. They were moldy! Every single trip. On Thursday, an employee was taking the moldy ones out of the box and putting them back on the shelf. I told him, 'if ones moldy, they all are. He smiled and ignored me and kept on taking the moldy ones out.
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May 2020 by Barbara K.
I was in the store yesterday for the first time in months. No one was sanitizing carts...the container for sanitizing wipes (so I could do it myself) was empty (as usual) , there was no hand sanitizer in sight, there were people without masks, nothing at the self-checkout area to sanitize hands. The employee standing at the self-checkouts was (as always) busy chatting with 2 other employees...I finally reached my arm in between them and used the sanitizer THEY had. Will not be back for a long time. Wegman's may be 8 miles farther, but it's safer. (and the produce at Wegman's doesn't have mold on it).