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October 2023 by Jeffrey Dickhut
High quality work, friendly staff and knowledgeable Technicians. If you live in East Aurora, don’t hesitate to go there. If you live outside of East Aurora, also don’t hesitate to go there.
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October 2023 by Darci Cramer
Reliable, honest, and expert. What more can a person want from a mechanic?
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August 2023 by Laura Cehulic
Brian and his team always do a great job!Services: General repairs & maintenance
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August 2023 by Alison Hyde
Every person was friendly and helpful. I appreciate your trying to get me the best price to fix my side mirror.
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July 2023 by Lynn Merkle
Thank you, Thank you! We appreciate your in-depth knowledge to be able to handle and repair almost any condition that results from our moderately heavy use of out "fleet" of two older vehicles. For folks who just cannot justity the purchase costs of newer vehicles, we would look nowhere else than getting the straight scoop and repairs at Bruce's Automotive. They are not just the neighborhood repair shop next door, Brian and his staff are true professionals. Their diagnosis over the years has never been wrong, and they have the suppliers who can deliver the parts. They fix it right, and test it out before returning your vehicle to you. And, Customer Service? They go the extra mile in 1)being available, and 2)following up with you via phone calls, our preferred method of status when the vehicle is held for more that a day or two. 3)They keep their appointments with you. Thank you Brian, and your entire staffServices: Electrical repair
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May 2023 by Marie Emmanuelle Brown-Cashdollar
Very trust worthy. Great customer service! Highly recommend them for your car maintenance!
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April 2023 by Geo
Great service, friendly and dog is my new buddy lol. Reasonable pricing and upfront about needs as well.
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December 2022 by Jennifer Dolegowski
Honest, professional and reasonable! I know that Bruce’s will do good work on my vehicle every time! They go above and beyond for their customers!Services: Oil change
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November 2022 by Mensura Alispahic
Always the best experience… friendly, knowledgeable, organized, and on-time…Would recommend them to everyoneServices: Brakes
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October 2022 by Alexander Davis
Bruce's has been my only choice for car maintenance and repair ever since the first time I drove a car. I live in the City of Buffalo now and still make the journey out to East Aurora to leave my car at Bruce's. A family owned business that will be personable and give you a fair price for great work.
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October 2022 by Colton Eschrich
Had my Mercedes sprinter van in for service and had to get the exhaust cleaned out. Thing has such better mileage I thought something was wrong with the fuel gauge. Thanks again for the great service.
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August 2022 by Emily Janak
Bruce’s has always given me top notch service at a reasonable price. In case of an emergency he was always able to fit me in. I have nothing but good things to say about them.Services: Electrical repair
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August 2022 by Christopher Malik
Used Bruce’s for many years on all our family vehicles. Excellent service, skilled, trustworthy, and very personable and professional.Services: Vehicle safety inspection
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July 2022 by Dr. Jeff Dolgos
Always an excellent experience at Bruce's!Very reliable, trustworthy, and skilled mechanics!Services: Air conditioning
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July 2022 by D H.
Our experience with this shop went from OK to awful within a year. This is less about their mechanical skills and more about the way in which they dealt with problems that arose and the extremely poor communication that followed. Being met with a curt and condescending attitude when calling for a status added insult to injury. This is not the first review to say the same. Brian appears to be a capable mechanic with a big personality. However, the real issue with this shop lies within the inner workings of their day-to-day operations. It is embarrassingly disorganized at best. The first of many items on the list should be to replace the woman at the desk (we'll refer to her as "D") with someone who is pleasant and professional. Customers who are bringing their business to a shop and spending their hard-earned money deserve to be treated with respect which means: personnel should be kind, be courteous, and if the shop is responsible for a problem that arises, they should be apologetic and do whatever is necessary to make things right. This did not happen in our case. We can only describe our experience here as bizarre and upsetting.