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July 2023 by Julian Elias
This summit federal credit union is absolutely horrible. I have been trying for a week to talk to someone. They will put you on hold for over a half hr I call back and it’s the same this absolutely ridiculous. I wish I would’ve never went through them. But here’s the funny thing they send me a hundred emails but can’t answer the phone not once.
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July 2023 by Digi Tal
Save yourself the trouble . This bank is worse i ever dealt with.
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May 2023 by Linda Wetzler
New app is abysmal. Tried speaking with office staff but that was a useless endeavor. Closing this account cannot happen soon enough.Although my recent interaction with Summit FCU was extremely dissatisfactory, I really must commend their customer service representative Katie N. She was very helpful and extremely prompt in answering my concerns. She is a credit to this establishment. Thank you, Katie N.
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January 2023 by Daniel Elkan
Was a member for many years in the past, always got excellent service. Went back recently for notary service, she was very friendly and professional. Caught some signatures I had missed which saved me a trip back. Support your local credit union!
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December 2022 by C Stramaglia
Great drive-in or walk in banking
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April 2022 by Buck Herman
Gave me my $150,000 to Start......... Thank you!
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December 2021 by John Morrison
I am literally across the street from the Transit Rd location in East Amherst trying to call the credit union from my work to ask a question. There is not a car in the parking lot nor a car in the drive thru and my phone call has gone unanswered on hold three times all for over Ten Minutes .
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September 2020 by Emily D.
Terrible customer service. I had a car loan through this FCU and sold the car through a private sale. I paid the loan balance through a personal check, and was never told they would hold my money for 7-10 days after it cleared before issuing me a lien release letter. When I went back to the bank after my check cleared I was told about the hold. The teller called the manager to ask about timeline and very defensively told me they wouldn't issue the letter and the timeline was the timeline. I asked to speak with manager because I wanted to understand when the letter would be ready, and was told no they wouldn't speak with me because the teller had already spoken with them about the situation. If I had known I would have paid through a bank check to avoid all this delay. With so many options for banking services, I wouldn't recommend banking with a location who treats you like a nuisance for asking questions on your own money or who doesn't even allow you to speak with someone when you're trying to understand the details they put in the fine print. I've closed all of my accounts at this location after being treated this way.
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October 2018 by Karen M.
We are members of another credit union (that has shared branching services in which members can access their accounts and take advantage of all traditional branch services at any of the participating branches) and Summit is a participating branch. Every single time we have come in it has been a most pleasant experience. The bank is conveniently located, clean, and the associates are super accommodating and friendly. Using this shared branch is a great plus, easy and fast. We've had different helpers and they are each as kind and professional as can be. If we didn't already belong to another distant credit union we'd join this one in a heartbeat. Stop in on the way to Wegmans, Target, or any of the other hot spots on Transit Road in East Amherst.
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August 2018 by brenda harms
Staff is friendly but their online banking is the absolute worst.
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April 2018 by Megan R.
I've been a loyal customer for over 10 years. This is a Rochester based CU but has locations within Buffalo as well as "Sister" locations. The staff is always so nice! There is a very warm welcome when you enter the building. I feel like a part of the family when I bank here. I will continue to bank with Summit and recommend this bank to anyone looking for a credit union!
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July 2014 by Drake
Even though I do not meet the requirements to become a member here they took time from their day to help me find a FCU that I could join. Wish I met the requirements.
