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April 2024 by Ashley Hamilton
same complaints as everyone else. worst pharmacy ever. don’t go here. customer service is unbelievable. I only go here for the one prescription they can get their unhelpful little hands on, that my hometown pharmacy cannot. They are too corporate and it shows.
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January 2024 by Andrew Connolly
Once again, CVS in Dover, NY continues to fail in its commitment to serve the community. This time rather than customers being backed up; the pharmacy staff is also waiting because the pharmacist cannot be found and staff is locked out. Once again I cannot pick up my prescriptions. As this pharmacy has always been an overly consistent problem with numerous issues; you should simply close it down. This so that customers can move on to other alternatives. Side note, when I call in a prescription number, your digital service does not recognize it. When I call from home; the pharmacy staff deliberately ignores the call. When I call from the CVS store; the pharmacy ignores the call. CVS in Dover is an embarrassment.
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January 2024 by Nicole Merritt
Send your scripts anywhere else. If they even have it in stock, it can be hours in line some nights - I know, Dover. How is that possible? — and then you’ll be lucky if the pharmacist shows up on time, or doesn’t leave early. It’s always something here.
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December 2023 by Greg
Save your sanity, never use this pharmacy again.You'll actually save gas money driving to a different pharmacy, because you'll come here after getting alerted that your prescription is filled, yet find out they don't even have it in stock.The pharmacy staff are the most incompetent people I've ever had to deal with, and no one can give you accurate information if their lives depended on it.This pharmacy would be more useful not existing than it is in it's current state. One star is even being too generous.
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December 2023 by Jack “wenlichen10” Wen
Complicated process.
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November 2023 by jeshumbris
Most unreliable CVS pharmacy I've used. Today I went to pick up a prescription. Google and the CVS site say they're open. Sign on the store says in October the pharmacy will be closed Sundays and have abbreviated hours during the week. This is not the fault of the pharmacists or the employees, it's terrible management. Always long lines at the pharmacy - between 10 and 20 people. Going to switch my default pharmacy because this is ridiculous.
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November 2023 by Michael Marsal
The Pharmacy has quite literally the worst customer service I have ever experienced. I have been using this Pharmacy for 6 years and it was always bad but somewhat tolerable. Early in 2023 it took a turn from bad to terrible. They cancel RX requests without notice and have been unable to fill one of my prescriptions for 4 months. Switching to a local Pharmacy. These guys are terrible.
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November 2023 by Susan O.
I installed this app JUST to leave this review. The Dover CVS phyis SO bad that I now anticipate problems. For the last year it's "Guess when we're open" ( hint: hours posted on the website mean nothing). I had to go back four times over two weeks to get a prescription. The first time I had to go inside, I waited in line behind four people only to be told I was in the wrong line and to go wait in the other line, to then be told the prescription still wasn't ready. The next time , I got in the line I got sent to last time to be told again that I was in the wrong line. I can't wait to renew my prescriptions elsewhere. I don't trust them to transfer them.
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November 2023 by Faheem Ahmed
Customer service at cvs, especially outside of NYC is absolutely great. Thanks
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October 2023 by Lisa W.
The pharmacy at the Dover Plains (Store #5055) CVS is the worst I have ever experienced. I am a loyal CVS customer. This particular store is closest to my elderly parents home and it is terrible. Prescriptions not ready, rude staff (including the pharmacist!), unnecessary waiting. Ridiculous! I am in the process of transferring their prescriptions to my local CVS in Pawling which is amazing! It is a shame that seniors in that area are forced to drive out of their way because of the ineptitude of their local CVS pharmacy in Dover Plains. That pharmacy needs an overhaul. I met a woman yesterday who complained that she drives to another pharmacy much farther away to avoid going to CVS in Dover. Totally unacceptable.
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October 2023 by Carol Bailey
Cvs Pharmacy Customers service is total nightmare, waiting days for them to refill prescriptions and phone service, and the some of the workers are rude,I'm going to another drug store!!!
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September 2023 by Jackie V.
This place sucks but Ashley is awesome! If by some stroke of luck you get to have her wait on you you'll leave satisfied. She spent a half an hour on the phone with insurance to help me not have to pay 100 bucks for my scripts. It ended with me having to pay but I super appreciated her help and whatever she gets paid isn't enough.
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September 2023 by Deborrah Kerr-Lucero
I’m not sure what’s happening, but I can never get my prescriptions in reasonable time. The pharmacy does not seem to have enough people with knowledgable experience to handle the town needs. I feel terrible for them and the line of people who wait with hope that they will actually be helped once they make it to the counter. More often than not, they are told to come back later or another day. And if one thinks to call to avoid the lines, don’t even bother unless you have the stamina to listen to 10 minutes of terrible music with a probable outcome of zero luck in any human interaction.
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September 2023 by Helen R Litt
I had precisely the same experience as all the other complainants. Appalling. If the Pharmacist is a recent hire he/she must be fired and replaced with someone competent. CVS you are loosing business because of these staff members!!! I’m moving all my scrips and business elsewhere as well.
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September 2023 by Kim Watt
I waited 15 minutes in the drive thru today and when I was finally asked if I was there to pick up , I told her that I had been waiting 15 minutes and that is unreasonable. She immediately got an attitude. Instead of apologizing she said the drive thru is just a courtesy and if I didn't want to wait , I can go inside. She continued to argue, telling me they do have other customers. I just drove away without my medications. The customer service here is horrible. They always act like they are doing you a favor ... hence the poor ratings. I called to stop automatic refills when I got home and after waiting 17 minutes , I hung up. The next day , I went inside and the line was about 8 people long and wasn't moving. I spoke with the manager and she is as horrible as the people that work there. She was unprofessional and has no customer service skills. I tried to go through the drive-up because of the line inside. The attached picture is a sign that was on the drive-up window. The place is a train wreck! I am just going somewhere else.9/4/23This place should shut their door. 2 of my prescriptions, that are on automatic refills were not filled and I ran out. These prescriptions are taken daily and are very important for my health. I called the pharmacy and after 25+ minutes waiting for someone to pickup, the Pharmacist had nothing to say but they are short on staff. She actually called me rude for being upset. I was loud because she wouldn't let me speak. She told me that I am more than welcome to go somewhere else for my medication. She even encouraged me to complain to corporate CVS. This is the 2nd time in a month that I have gone without medication because CVS has staffing issues.
