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December 2023 by Lisa W.
Your response just confirms my review Jerry! I never brought my bike to ur shop, I was just shopping for a helmet and by chance just asked about the cost of service and was told $125 an hour. And yes the people there seemed smug and rude. Don't try to lie and find an excuse to cover up a bad review!
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November 2023 by Release 10
Jerry and Matt thanks for the builds. Always great service. Staff is knowledgeable and patient. Joanie is awesome too!
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October 2023 by Joe Fortunato
Nothing but good things to say about my experience with Matt & Jerry. They went over my 12yr old full suspension Motobecane MTB and advised me what needed to be fixed (new cables & chain), gave it a complete safety check and also fixed my rear brake lever which had a little play in the lever.Very friendly, professional and knowledgeable people at this bike shop.I also sent a friend there who was looking to get an ebike.They were very helpful and answered all his questions and he picked up a sweet Velotric step thru ebike.If you need a bike or service, Peak Bicycle Pro is the place to go!
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September 2023 by Ken W.
Came back for annual safety check. Jerry adjusted the derailers (and other things) and made sure everything was ok. Didnt even recommend changing brake pads, no upselling at all. Only recent purchase was a helmet the last 12 months. Been a client for 10 yrs. Need to support these guys otherwise we wont have their expertise when we need them.
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September 2023 by Daniel Chen
I have been having issues with my local bike shop in Long Island. They couldn’t figure out basic installations on a mountain bike that I own. I grew up not far from peak so I was familiar with the shop.My frustrations came to a head this past week at which point a friend recommended I take it to peak. Showed up today shortly after they opened. I was speaking with Lenny and going through what I needed done. No runarounds and he immediately understood what I needed. I left my bike and literally got a call a half hour later that it’s all done. A multi week ordeal with my local shop was remedied in under half an hour by Lenny, Matt and Joani.I love the vibe of the shop where you just don’t feel like a “customer” I felt like I was invited into a family. Your friendly neighborhood bike shop. Like going to your favorite local bar.Thank you to the amazing people at Peak for helping me get to the finish line with was once an situation that was needlessly made to be over complicated. Think I found my new shop for my mountain bike.
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September 2023 by H Mar
I've been to a lot of bike shops, but Peak is by far my go-to, even though I don't actually live anywhere near there, and I always recommend them to friends and riding buddies.About 8 years ago I was riding an old bike that started skipping gears on a ride. I was many miles from home, so I looked up bike shops near me. Peak was the top-rated shop close to my location, so I rode over there. Jerry made a couple of adjustments, and it rode beautifully. I took out my wallet to pay, but he didn't want anything for it.From this moment I decided to go to Peak for safety checks, parts, and advice, and they've always taken good care of me. When it came time to buy my son a bike, Peak was the place. And when my old bike reached retirement, they came through for me.Jerry, Joani, and their staff are straight-forward. They don't talk down to customers with less experience, like in some shops, and they never try to upsell you something you don't need.They do great work, give you a clear estimate of cost for repair or replacement, turn around your bike when they say they will, and they always vouch for their work. They are usually very quick, but will be honest when they're backlogged.And yes, the free tune-ups and adjustments for the life of a purchased bike is real, and it's amazing. It's no wonder they have such great customer loyalty.
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September 2023 by Anthea
This was my first time visiting Peak. Matt was incredibly warm, personable, and went above and beyond to help me. Highly recommend this bike stop! The BEST!!
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July 2023 by Wonkee Kim
When I first visited this shop to fix my son's bike, they fixed it well and the staff was very kind and answered my questions nicely.Today I visited again to fix my bike, and they were trying to replace other parts that I didn't ask and were working okay. I jumped out this shop and visited another close to it. The other shop fixed it perfectly with a good manner. I feel they are more professional.I would not back to this shop again.+ I've been riding bicycles at mountains for 20 years. Thank you for your concern about safety. But unfortunately I'd say your attitude was not like that. You said my rear gear was completely broken and needed to be replaced with a new one. Is it also for safety? The other shop fixed my chain and even adjusted the gear so it works very smooth now.
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July 2023 by David Nevins
The best bike shop in New York. I have been racing and casually riding bikes for years and could not recommend this shop more. From buying a new bike to getting your old bike fixed up, this is the shop for you. Friendly, fast, and VERY reasonably priced. Thanks for help with the Serotta! I'll be back.
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July 2023 by David N.
The best bike shop in New York. I have been racing and casually riding bikes for years and could not recommend this shop more. From buying a new bike to getting your old bike fixed up, this is the shop for you. Friendly, fast, and VERY reasonably priced. Thanks for your help with the Serotta! I'll be back. Disregard any negative reviews. If you know anything about bikes, you know this is a great place. I could not have had a more positive experience. Thanks again!
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July 2023 by Jenn Tion
This is THE BEST bike shop experience! The owners and their employees are amazing. I stopped by this local bike shop to look for a new bike that my teenage son could ride around for the Summer. Joey made excellent recommendations and was super patient with all my questions. I learned so much in just the 15-20 mins speaking with him.Next day, thank goodness the bike was still there and my son rode it around on the street to test it out. There’s plenty of room in a safe area to test out the bike to go around a few times right outside the shop.It was a brief wait to have a kickstand added and for them to make sure the bike was properly tuned up to be safely used once it leaves their shop. They helped me load my car with the bike despite how busy it was in the shop.Any bike purchased there gets lifetime of tuneups. Again, amazing experience and great customer service. Everyone is friendly, passionate and knowledgeable.My son has gone out for a ride 7 times in the past 2 days. He can’t get enough and it’s awesome to see him get out there safely and not sitting at home on a device. Mission accomplished.
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June 2023 by J Bea
Been going to Peak for years. Bought new bikes, repaired old, and restored my classic 70's Schwinn to "like new" condition. I'll keep coming back till I can't ride anymore. Great customer service, quality product and professional repairs. Thanks Jerry and team! Keep up the great work!
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June 2023 by Keith Gurland
Because I believe in giving credit where credit is due. My experience: I'm 10 miles into my ride on an upstate bike path when my front wheel is suddenly without air. Tubeless, I resign myself to an epic walk instead of an epic ride. Enter Good Samaritan who, unbidden, gifts me with a new tube, deftly installed, and a few helpful tube-changing pointers. Who was that (Wakemanesque) masked man? The owner of a bike shop in Queens and a true mensch for whom bikes are not just a business but a way of life. If pondering whether or not to entrust your ride to Peak, do so without reservation.
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June 2023 by Upmentz T.
Quick service even close to closing hours on a holiday! Representative/bike technician gave me a quick synopsis of what was wrong with my bike, dropped it off with them and they offered a tune up, which costed no more than $70 plus tax. I did not know I had so many problems with the alignment until I had consulted peak mountain bike. I will return to pick up my bike very soon! Hopefully it don't take too long! Great service altogether!
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May 2023 by Ron Kim
They have a great team here. Everyone has expertise and professionalism, clear communication and attention to detail. They've also been in business a really long time. Prices and turnaround time are also great. Can't ask for more. Don't waste your time elsewhere!
