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“Not a member, just needed something notarized.Called, spoke to a person, came in, got my notarization. Easy process and nice employees.I do not have a relationship with this bank but will consider it for the future based on my interaction with them. Thanks Steve!”
“Sivadasan Nair helped us acquire a Home Equity line of Credit at a time when most banks were
telling us to refinance. Mr. Nair was with us every step of the way and went above and beyond to help us. Everyone at Trustco Bank was very friendly, knowledgeable and courteous to deal with. I highly recommend Sivadasan and his team for your banking needs, their customer service is exceptional.”
“Palisades Credit Union in Orangeburg is fantastic! Worked with Jessica and Andre on a HELOC and the experience could not have been easier. No waiting for answers, all calls were either answered on the spot or immediately returned. All my questions were always answered quickly and professionally. A breath of fresh air not having to deal with automated phone servicing at the larger commercial banks and working directly with local experts who care and are extremely competent and skilled at what they do. Thank you Jessica and Andre.”
“Mayra T has helped me every step of the way with the purchase of my new home. She was patient kind and helped me choose the best accounts to fit my needs ! Highly recommend. Thank you thank you thank you !”
9AM - 5PM
388 NY-59, Nyack
Banks
“I'm very happy with Trustco Bank. It has been the best customer experience I ever had with a bank. The Branch Manager Sandra Alvarez is the best. She is so professional and knowledgeable and always provides a white glove service whenever I have any questions. Sandra was very helpful with all my customer account needs. She helped me set up additional checking and saving deposit accounts, and assisted me with my home equity line of credit. She continues to offer me assistance when determining additional products at trustco Bank that fits my needs. It's the first time I have felt like like a true and valuable customer at a Bank. Working with Sandra Alvarez has definitely made me feel that I am at a hometown Bank.”
“Had an amazing experience with Joe Wallace and his team. The pricing they offered was too good to be true. Joe was very pleasant, passionate about his work and answered all of our questions. They really helped us and we are grateful! Thank you so much and would definitely recommend!”
“The Bardonia branch at affinity makes banking enjoyable for a change. Donna, Nancy, and Renee are personable and helpful. Joseph the manager is the cherry on top. I recommend them for all your banking needs.”
9AM - 5PM
132 Fifth Ave, Pelham
Banks
“My experience with Trustco could not have been better. They did almost all of the work in getting my application in order, they accommodated my closing date preference and the closing was very quick and without issue. I would highly recommend this group to anyone looking for a great loan experience.”
9AM - 6PM
32 N Main St, New City
Banks
“I was so unhappy with Apple Bank until I found Miriam Aidoo at the New City Branch. I travel alot and personal customer service is important to me. I am so grateful to have Miriam to work with.”
“Riffat mian was an amazing rep. She felt I was losing interest and guided me to better and yes free accounts. Izetta the manager makes every customer feel like family. Best mom and pop bank ever! You’ll love the entire staff”
“Donald LucasWe just had the best experience with Barbara Carlsson at Trustco bank. She was professional, friendly and informative. We recommend her to others.”
“I have my business and personal account at First Commerce Bank in the Teaneck Branch for 4 years now. Everyone has been very helpful, professional, and respectful. You are just not an account with a number like other banks. You feel comfortable being able to talk and be listened. You are part of them. I highly recommend this branch.”
9AM - 5PM
88 4th St, New Rochelle
Banks
“very good attention, the gentleman moses pujeh was excellent and kind in serving my family and me. with kindness and good service. Very good service and attention. I recommend the bank and I recommend opening accounts in this place.”
“Owning your own business is a challenge for certain. I spent over 20 years looking for a bank that had my business in there best interest.
I found that in Orange Bank located on Middletown Road in Nanuet . Remember the old days when you walked into a bank the manger and employees greeted you ? You will find that in Orange Bank . The best of the best !”
8:30AM - 5PM
320 E 204th St, Bronx
Banks
“John Reed was at the Norwood branch on 204th st today. He was very helpful he was very polite & he was very patient he help me with my account I was having little problems with but he help me & took care of everything so thank you John”
“I currently live in Georgia and am a member of a credit union down there, but was visiting family back home in New York. I had a large check I was worried about carrying back down to Georgia. I was grateful to find that Palisades and my credit union were in the same co-op. Even though I was a visitor, Hakeem looked up my credit union and account and made the deposit immediately. It was a huge relief to be able to get it done. Thanks Hakeem!”
9AM - 5PM
313 Main St, Eastchester
Banks
“This branch is wonderful,I love the way how they helping people to build the credit score!!I just signed the papers for loan assist with Suela,she knows how to take care of the client's time!!I have to go to work at 10 Am and she said I will do my best for you first thing in the morning,it takes me 5 minutes to sign up & done!!I really appreciate that you really care for your customers.Thank you!!”
9AM - 5PM
5-7 Park Pl, Bronxville
Banks
“Had a tremendous experience at Trustco. Especially with Barbara. She was extremely patient and helpful during our process and was helpful with all our financial needs.”
“I recently had the pleasure of interacting with Ms. Ellen Brooks at Palisades Credit Union while going through the process of obtaining a home equity loan. I must say, my experience with Ms. Brooks and the entire team at PCU was absolutely fantastic. Initially, my family and I had very limited knowledge regarding the complexities involved in securing a home equity loan. However, this seemingly daunting task became pleasantly straightforward, thanks to the patience, expertise, and exceptional guidance provided by Ms. Brooks. Throughout the entire process, Ms. Brooks displayed an immense level of professionalism and commitment to ensuring that we fully understood every step involved. She patiently answered all our queries and addressed any concerns we had, making us feel comfortable and well-informed at every turn. Moreover, Ms. Brooks consistently went above and beyond to assist us, offering valuable insights and advice regarding the loan application process. Her personalized approach made us feel that our financial well-being was her top priority. I cannot emphasize enough how grateful we are to have had the opportunity to work with Ms. Brooks and Palisades Credit Union. The remarkable level of customer service we experienced exceeded all our expectations, and we are exceedingly satisfied with the outcome. Not only did Ms. Brooks facilitate a seamless loan application process, but she also ensured that we were provided with the most favorable terms and rates available. This level of dedication and effort truly sets Palisades Credit Union apart from other financial institutions. With complete confidence, I highly recommend Palisades Credit Union to anyone seeking a home equity loan. The exceptional assistance provided by Ms. Brooks and the entire team proved invaluable, and I am positive that others will have a similarly great experience. In conclusion, if you are looking for a bank that goes the extra mile, showing utmost care, patience, and expertise throughout the entire loan application process, Palisades Credit Union, and in particular, Ms. Ellen Brooks, are the perfect choice.”
“1st Commerce Bank of Closter, NJ is fortunate to have Jawan as an employee. Jawan is such an asset as he is knowledgeable, professional and always goes above and beyond to be helpful. When I have a question or issue, he is responsive to provide information and a resolve and does so in a timely manner.”
9AM - 5PM
569 W 235th St, Bronx
Banks
“There's nothing special about this bank. The employees do their jobs, but nothing stands out. The only reason to recommend it is that there never seems to be a line. If there is, it's maybe a couple of people. There seems to be one CSR when I go in, so if anyone is waiting, there could be a wait, but I haven't encountered it. Get in and out fast seems good to me.”
“This branch is very friendly, the manager Alexander always go out of his way to say hi to the clients and even remembers my name every time. Banks need more engaged managers like this.”
“No matter what the situation I am experiencing, got myself entangled with, don't understand what the banking system handling this way or that way, Gloria and Mary are there to straighten the issue out. And if either one there at the Mount Vernon, NY branch don't have the answer, they'll contact Josephine”
“Branch staff are extremely personable and friendly. They are always going above and beyond. I have never had an issue with any of the staff here. Plus they have coffee :)”
10AM - 4PM
211 Old Tappan Rd, Old Tappan
Banks
“I had a fantastic experience at the Bank of America branch in Old Tappan, NJ. Emily's exceptional service stood out as she went above and beyond to assist me. Her sweetness and kindness made the visit enjoyable. Kudos to Greg, the branch manager, who was also great and helpful. I truly appreciate their outstanding customer service.”
“Had a wonderful experience today at your bank today! Luisa Guzman was kind, efficient and went above and beyond to help my aunt and I get help for a family member who could not be present. She was a ray of sunshine in this crazy world we are living in. Thank you”
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“My experience today JOHN REED WAS EXTREMELY PLEASANT HES A VERY INTELLIGENT PERSON HE WAS VERY PROFESSIONAL AND BECAUSE OF HIS HELP TO IM EXTREMELY HAPPY TO BE APART OF THE RIDGEWOOD FAMILY THANKS JOHN YOU WERE EXCELLENT TODAY ?”