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March 2024 by Greg Antholzner
Super nice friendly and competent!
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January 2021 by Wild Spirit
I've had a package transferred from DHL to the Derby, NY post office for delivery to me in Delevan, NY. Not sure why. The main issue is that the postal service received the package more than 2 weeks ago and it sat at one post office for 1 week and now the Derby post office for an entire week. I'll guarantee if I ever receive the package that it will have a 2 day Priority Mail label on it like the last 2 packages that sat in the Rochester post office for 2 weeks after being transferred from DHL. The postal service needs to get their act in gear.
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September 2020 by Paul Fehringer
I've had a package transferred from DHL to the Derby, NY post office for delivery to me in Delevan, NY. Not sure why. The main issue is that the postal service received the package more than 2 weeks ago and it sat at one post office for 1 week and now the Derby post office for an entire week. I'll guarantee if I ever receive the package that it will have a 2 day Priority Mail label on it like the last 2 packages that sat in the Rochester post office for 2 weeks after being transferred from DHL. The postal service needs to get their act in gear.
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April 2020 by Kristie Snyder
Post office staff attitude just stinks. Acting as if this epidemic is customer's fault. That is just so unkind to treat people that way. Very disappointed.
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December 2019 by Scott Michalak
Friendly and very helpful, and very quick. Best post office I've ever been to, and I've been here a ton.
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October 2019 by Rachel B
I had an unexpected emergency & Was waiting for 2 packages to be delivered; 1 was delivered on Oct 24,19 & The other most important package was not delivered on Oct25 ,19 , but per Derby Post office its was; Today was the first day I was able to checked my mail and The Only delivery I have is from Oct. 24 th!!!
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September 2019 by Steven Furr
Absolutely terrible customer service. Lazy staff. Asked if I could pick up package that literally just arrived and they said no. It would be too hard to sort through all the packages. Just plain lazy.
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September 2019 by Bill S.
Could use some development in some areas but on the whole pretty good. I'm happy with their service.
My delivery lady is very sweet and kind.
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May 2019 by Intrepid 74656
Absolutely terrible customer service. Lazy staff. Asked if I could pick up package that literally just arrived and they said no. It would be too hard to sort through all the packages. Just plain lazy.
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January 2019 by Wes
Could use some development in some areas but on the whole pretty good. I'm happy with their service.
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January 2019 by V. M.
Same here...very rude and useless staff
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November 2018 by Drew Lloyd
Disappointed with the customer service at this location.
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September 2018 by Kenneth Carrick (SomePlumber)
Moved to Derby recently from Lackawanna. Buffalo before that. Never had to deal with such a lazy and incompetant bunch in my life. Last year was stolen Christmas cards. I did what i could to address that. This year is packages being left in the weather. I was told by a driver that she would have to get paid a lot more to walk 4 feet to my weatherproof hallway/mud room from her vehicle. Called the office. Was told their drivers have to leave packages in a secure place. So much for that. Nothing changed. UPS has been flawless regardless of location. USPS should try to learn from them.
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December 2017 by Kenneth Carrick
Moved to Derby recently from Lackawanna. Buffalo before that. Never had to deal with such a lazy and incompetant bunch in my life. Last year was stolen Christmas cards. I did what i could to address that. This year is packages being left in the weather. I was told by a driver that she would have to get paid a lot more to walk 4 feet to my weatherproof hallway/mud room from her vehicle. Called the office. Was told their drivers have to leave packages in a secure place. So much for that. Nothing changed. UPS has been flawless regardless of location. USPS should try to learn from them.
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October 2017 by nina smeltz
Have lived near this post office for more than 25 years. Always friendly and efficient service.
