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April 2024 by Brianna Mcintosh
This store stinks like old people diapers. It’s hard to shop the stench it’s so bad. I’m concerned that the quality of there produce and/or meat. Idk were the smell is coming from but I have been multiple times and it always smells awful. I’m concerned they might not be washing or cleaning regularly. Be advised. We will not be shopping here any longer. Smaller tops up the road runs a much cleaner ship
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April 2024 by Pamela Yohn
Everything is always fresh and there is a large variety of choices. If you catch sales not too bad, but overall to expensive this day and age to shop there completely for all groceries and home supplies.
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March 2024 by Chris DiSarno
Hard to find help...
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January 2024 by Desteny Walden
Very clean, well - stocked, and staff are friendly and knowledgeable.
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December 2023 by Amy Slattery
I ordered premade meals. NEVER WAS ASKED IF I WANTED A REPLACEMENT FOR ANYTHING! ? I only got a refund. A grieving family never got a full meal. The MAIN DISH WAS MISSING. And a child manager took NO ownership. Deferred and deflected to the Instacart employee. Apparently, no one is responsible.
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December 2023 by Catherine Kilian
I never know which I'm actually commenting about... My script wasn't ready in "half an hour" (which is what I was told over the phone), nor anything close to 30 minutes... I was told upon arrival that they hadn't finished yet but that they were, asking for just 20 more minutes, "yeah of course," as would be my natural response.. . This wasn't where the issue lie.. So while I spent my time reorganizing a messy sweater rack, browsing Christmas sale items and learning oh so much about the world of retail... I watched the loss prevention team, asset protection (whatever they call it there), over an unfounded claim from 10-15 years ago... that caused my banishment from the only local food store ... for the rest of my life?!I appreciate tops pharmacy, and in general the store employees and managers. It's frustrating to see people whine about moving forward, from the past versus remaining stuck in (what is almost always) their negative past..I think I deserve amother chance considering the thousands of dollars I've spent at that specific location, alone.
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October 2023 by Diane Edie
Hi, I live out of town, my sister lives across the street in Derby NY. So convenient for me that insta cart delivers. Ty death in the family today.
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September 2023 by Joanne Haas
Clean,efficient employees and friendly! They even packed groceries into my bags!!
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August 2023 by Deborah J.
Derby Tops does not provide prices on their BOGO items. You don't know until you're in store what the cost will be. I believe this is illegal but at least very misleading. I only shop there in desperation, when I'm out of something I need immediately. Otherwise I shop at Eden Shurfine. And their deli is amazing, all order fresh cut not precut and stacked in the case like Tops.
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May 2023 by Sandra C.
I went to go get my sons birthday cake and no one was in the bakery . I went asked someone to call and someone came looked then told me there was no cake. Absolutely awful service. I will take my business to Walmart.
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April 2023 by John Saramak
Been a customer here for 32 years, spent likely a 1/4 million here. This store, and maybe Tops overall represent what is wrong today and why----GREED! Yes we have had inflation but without a lengthy note most of your products are up in price 30-40%. Even while the impact of this pandemic eases, supply chain problems decrease, while most other adjust back not to, but towards where they were. Even your deli who sells coleslaw 2 years ago for 3.99, is now 5.99. That is a 50% increase.I will go out of my way to avoid your chain let alone this store. Greed............ shame on you.
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August 2022 by Rainer H.
Customer service person that worked Friday 7/29/2022 the closing shift was extremely rude. I can not understand why they let people like her interact with customers. On another note I love the buy one get one free sale tops runs. First they double the price and then they sell to at BOGO. Marketing must think people are bad in math.
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August 2022 by Elizabeth Snyder
A nice selection for a small town grocery store prices are a little high
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August 2022 by Rainier Hoeglmeier
Customer service person that worked Friday 7/29/2022 the closing shift was extremely rude. I can not understand why they let people like her interact with customers. On another note I love the buy one get one free sale tops runs. First they double the price and then they sell to at BOGO. Marketing must think people are bad in math.
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July 2022 by Shyanna Williams
It stinks so bad don’t go here it’s so bad u have to plug ur nose And get what u want and u have run out and it stinks so bad you have to plug ur nose and u can still smell it and this is the nastiest place ever it stinks like it hasn’t been washed it years .
