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July 2024 by CJ Jojo
I have been in this store.I have formally given it a 5 star review because the service was on par with its excellent chocolates. I am usually greeted with friendly helpful people, this time it was a sour puss no humor person (hopefully not the manager). I will change back my review once I decide to return after dealing with the sour experience with MS. Condescension.
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November 2023 by Soni Schwartz
Great candy....
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November 2023 by browniiiedgirl
Friendly helpful
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November 2023 by Carl Sperrazza
What can you say about a place that makes their own chocolate delights. Soo
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September 2023 by PAUL INDELICATO
Find all your hometown Buffalo NY favorite chocolates and more. Prices are on the rise again later this Fall before the holiday shopping season. Sponge candy currently $28 per pound for milk chocolate. No more "sweet" prices of yesteryear.
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September 2023 by Michael Caggiano
The best quality at excellent prices. The lady at the counter was so nice I didn't want to leave. If you miss sponge candy like I did, this is the place to go! We will be back!
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August 2023 by Wayne L.
Well first off, the good stuff... I went into this store and I have to say that the selection is incredible, the store was super clean and everything was laid out beautifully in the display cases and around the store itself. The lady behind the counter was super polite and very helpful with my selections. I typically do my chocolate shopping at one of the competitors stores however I thought I would try Watson's chocolate and my first impression was very high. One of the items I purchased was orange sponge candy and she had a little concern that maybe some of it wasn't up to the high standards that they try to abide by so she asked if you check the box first. She explained that during the summer time sometimes sponge candy doesn't survive the trip for too long so no problem I said she gloved up and checked all of them, found a couple that weren't passing her quality control standards so she replaced them. I took that box and a couple of other selections, paid and left. One of the other items I tried was fudge meltaway which I had never actually had before. Personally my wife and I didn't care for it however that is probably just our personal palate coming into play as I'm quite certain it wasn't prepared improperly or anything. The coconut patties were very good and the orange sponge candy honestly some of it was kind of chewy. The fact that she had some concern over the quality of this and felt the need to check it kind of threw up a little bit of a red flag for me and after getting it home and having some I'd have to say I'm a little disappointed. I'm not by any means a connoisseur of sponge candy or anything however if what she said was true about it staying fresh during the summer months and obviously she had some concern that it may not have been, why wouldn't you just pull all of it off the shelf and make more? I mean I used to manage a restaurant and it's the same idea in my opinion, if you're not happy with the food going out, don't send it. I would rather have purchased just milk chocolate sponge candy and been reassured that they didn't have orange because it failed their quality check. So I took one star off what would have been a five star review for that reason, the other one I took off because I couldn't find the building. If you approach this location from the side that I did, the side that faces a little strip mall with a good sized parking lot, there is no signage of any kind anywhere that says hey this is a store that sells chocolate. It just looks like a house sitting on a separate property off to the side. My GPS said I was there, I'm driving around the parking lot for 5 minutes looking at all of the store fronts trying to find Watson's chocolate, and it doesn't exist. I finally put my GPS on walking directions and found myself approaching like I said what looked like somebody's big old house... And I didn't even feel comfortable doing that until I got about 6 ft from the door where there's a sheet of paper sized sign that says Watson's chocolate and has the hours posted. I mean seriously something that could be seen from the road would have been nice, something that could have been seen from the parking lot would have been even better. Apparently if you approached this from the other direction there's a great big sign so I would have had to have driven past it not realizing it and did a u-turn and then I would have said oh there it is. The lady working inside like I said was very super polite and I suggested that to her and she kind of looked at me and said the owners are aware of it but they haven't done anything about it yet. I'm guessing nobody local has a problem because yeah they probably know where this place is however I live over 3 hours away and didn't have a clue. So yeah I'm kind of mixed as far as my opinion of the actual chocolate, I might go back and try a couple other selections and see how they taste. If I do I will try a different sponge candy, m
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August 2023 by April Neall
Super cute place but come ready to spend some a good bit of money.
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July 2023 by Jenna DeVinney
The staff members are friendly and helpful. There is a wide selection of chocolates, and the packaging is professional and beautiful.
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July 2023 by David H.
Always find the shelves full with the treats we like to eat! Helpful staff and welcoming stores make this an exciting experience!
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June 2023 by Sharon Britz
It's my favorite chocolate candy shop.
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May 2023 by UFC Iceman
Best sponge in WNY bar none.
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April 2023 by Wayne Stesiak
Watson is my go to for chocolate. After today I'll be rethinking that. I wanted a 1lb box of peanut butter miniatures and was told they only had prepackaged 1/2 lbs boxes. The clerk took 2 boxes and just dumped them in a bigger box. I always get them boxed beautifully with paper cups but not today. I ended up going elsewhere to get what I wanted. Worst customer service I've ever had there.
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March 2023 by Kenneth Adgerson
What ever ur heart desires when it comes to chocolate candy.?
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January 2023 by T W
Very creamy chocolate. Best Sponge candy.
