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June 2024 by L J
Dr. Herr is great with our dogs staff is friendly and helpful
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June 2024 by Kelly Grieco
Updating my review from 1 to 3 stars, they called my husband back this morning after he left 2 messages in 2 days & saw her a cpl hrs ago. Maybe the girl I spoke to on Tues was having a bad day, but it sure was an unpleasant experience. Our sweet 21 yr old baby is starting to have kidney failure, she's home for the weekend, but we will have to say our goodbyes to her very soon & will be going back to Suburban South for that. We are absolutely heartbroken, but so very thankful we got 21 wonderful years with our sweet Midnight!
Would not recommend trusting them to take care of your pet when in need. We've been taking our cat there for pretty much her whole life, she's 21! I called yesterday asking if I can bring her in on Fri. because I'm pretty sure she's near the end. The girl I spoke to was rude, not compassionate at all, & not helpful. She said there's no available appts. I said our cat is 21, when we were in last, the Dr told us if anything changes with her health to call & he'll see her right away. She says, well I can't make an appt when there's none available. She then asks if I can just drop her off right then & leave her & they'll get to her when they can. I said I'm not comfortable leaving my 21 yr old cat there for who knows how long, she'd be so scared & confused, I'm not putting her through that. Then she tells me that's the only option either dropping her off then or on Thurs morning. I again said I'm not comfortable doing that & asked for an appt for next wk. Her answer to that was there is nothing available. I hung up the phone in tears. I am so disappointed & heartbroken honestly that the vet we've trusted to take care of our cat for pretty much her whole life is dropping the ball at the end. Now we'll have to take her to an unfamiliar emergency vet. Please save yourself the heartache & choose another vet who you can trust to be there for you when you need them!
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November 2023 by Allayva Stier
Kind and caring vet. Always helpful at answering questions.
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October 2023 by Chris Mahoney
Very compassionate staff. We took our pup here all the way from Rochester after being informed of the quality of care offered. The vet tech Meg and veterinarian, Dr. Herr were great handling my dog who can get anxious and reactive at the vet.Dr. Herr took time to explain his concerns and did a very thorough examination.These people clearly care about animals.
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October 2022 by Pamela Crone
Friendly staff
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October 2022 by Tuta Abu-Ebeid
Such professional and caring staff. I truly loved every minute there, they make things go smoothly and treat you and your pet with compassion and respect. I was a ball of nerves when i took my kitten but they understood and were very patient. It’s definitely my go-to vet for any future pets or complications.
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October 2022 by pam Harzynski
Very warm greeting. My dog felt safe and secure there as were we
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September 2022 by Jessie Wolf
I love my vets. They are just the best
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June 2022 by Tia Abu-Ebeid
Such professional and caring staff. I truly loved every minute there, they make things go smoothly and treat you and your pet with compassion and respect. I was a ball of nerves when i took my kitten but they understood and were very patient. It’s definitely my go-to vet for any future pets or complications.
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June 2022 by Hannah Sherman
We took my 9 month old puppy in today for a really bad eye infection. He’s an abuse case from the spca so he needs to be treated with patience and kindness because he frightens easily. He is always very good at the vet and cooperative with everything they do with him, though the vet tech was very aggressive with him unnecessarily and frightened him so much that he was panicking on the table. Her solution was to slam his body along with his snout onto the table which resulted in a severe nose bleed and him throwing up blood and whining bc he was hurt and terrified. The vet snuffed off my hysteria by saying my dog was clumsy when I saw the whole thing happen. I will NEVER take my baby here after this incident I am appalled by the way these people treat animals.
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June 2022 by Rachel Maass
Wonderful staff ; my dog doesn’t mind going to the vet one bit. Their annual savings plans are also super helpful for managing care throughout the year.
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June 2022 by Amy S
Have been taking my animals here since 2000, Dr. Z & Dr. Herr are very pleasant and the office girls are friendly as well.
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June 2022 by Steven Kellerman
We bring our girls here. Very caring vets and staff
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February 2022 by Deborah Cope
Great would not take my dog anywhere else
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January 2022 by Leonidas Ferraccio
I took my orange tabby in for a check up - loved the environment, there was a cat walking around too, which every vet clinic should have IMO. The doctor was thorough, making sure Norman's kidneys, breathing, and blood were in order. Would recommend to all pet parents.
