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September 2022 by Frank DiPasquale
I recently purchased paint from Sherwin Williams paint store in Lancaster,NY. The service was fine, however the quality of paint , for the price I paid was extremely disappointing. I purchased their top brand “Emerald” priced at $108 per gallon. If you enjoy painting, you’ll love this paint. The quality of coverage is so poor, you’ll have to paint the room twice. I only like applying one smooth even coat and be done. I have used Sherwin-Williams many,many times through the years and todays paint is nowhere near their past standards. Something has changed and not for the better.
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June 2022 by Rebecca Shelton
A+ CUSTOMER SERVICE! Although I have to utilize the commercial store for what I need, I initially called this location because it’s closest to me. Mike was unbelievably helpful and every time he had a new piece of information pertaining to my requests, he called me. He was friendly and professional but real. I truly do wish that I could have done my business through him and their location, however I will make sure to call him next time I need paint otherwise! Thanks again Mike!
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December 2021 by Liz B
When I dropped my wood off to order 1-Gallon of color match stain I was informed no longer than a week and it would be ready. When I contacted the store 1.5 weeks later after not hearing from them they advised they didn't know when it would be done as they haven't gotten any stain in because of COVID. They noted that other customers had been waiting weeks and still don't have theirs. While I am very understanding that COVID has cause many supply issues it was the store that set the expectation, they obviously had known about the supply issue when I dropped it off, they then made no reach-out attempts to let me know that it was going to take longer than originally advised.Fast forward a month and a half later, I again reach out to the store to check on the status and they finally have some in and will be ready in 1 hour. Great, finally! Get there AND ITS ONLY A QUART!!! The guy says he only has 1 more quart available. I stupidly take the two quarts of stain not wanting to wait another 1.5 months before I can start this project. $65. That's right - 2 quarts of interior stain cost me $65 . Never. Again.
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November 2021 by ErisLee Geitner
Great place to do business! The gentleman ( I wish I had his name)who helped me went above & beyond to give me a great deal & was just so helpful! Highly recommend!
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September 2021 by Liz C
When I dropped my wood off to order 1-Gallon of color match stain I was informed no longer than a week and it would be ready. When I contacted the store 1.5 weeks later after not hearing from them they advised they didn't know when it would be done as they haven't gotten any stain in because of COVID. They noted that other customers had been waiting weeks and still don't have theirs. While I am very understanding that COVID has cause many supply issues it was the store that set the expectation, they obviously had known about the supply issue when I dropped it off, they then made no reach-out attempts to let me know that it was going to take longer than originally advised.Fast forward a month and a half later, I again reach out to the store to check on the status and they finally have some in and will be ready in 1 hour. Great, finally! Get there AND ITS ONLY A QUART!!! The guy says he only has 1 more quart available. I stupidly take the two quarts of stain not wanting to wait another 1.5 months before I can start this project. $65. That's right - 2 quarts of interior stain cost me $65 . Never. Again.
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July 2021 by Thomas Dobiesz
Very nice sales associate.
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July 2021 by Edie Lee
great customer service!
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June 2021 by Dan Queeno
Would not sell the same products to me that I previously purchased from the store because they were being held for contractors only.
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May 2021 by Suzanne
I was assisted by knowledgeable and professional people who understood my visit to the store and knew exactly what I needed.
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April 2021 by Aj
This location is awesome. Their staff is always super helpful and friendly. I truly appreciated Brian going out of his way to color match a new red for me when I had bought one that wasn’t covering well. He took the time to make sure I got a product that I would be happy with. Well done.
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April 2021 by Michael Wittke
Great place to do your paint business with. Fast, friendly service from knowledgeable people
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March 2021 by rich sonner
Manager and staff always helpful and will go out of there way to make sure you have the right product.
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February 2021 by Ashley Graves
They were able to match my paint from another brand while providing great and helpful customer service! Thank you!
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November 2020 by Alyx Collins
This location is awesome. Their staff is always super helpful and friendly. I truly appreciated Brian going out of his way to color match a new red for me when I had bought one that wasn’t covering well. He took the time to make sure I got a product that I would be happy with. Well done.
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November 2020 by Kathryn Appenheimer
Customer service is great here. I enjoy it there.
