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9AM - 8PM
316 Rte 9W, Glenmont
Mobile Phones
“Lindsey was remarkably patient with me during a very stressful time. I had lost my cell phone that contained all passwords, so trying to get credit approval and all other security information was a nightmare. She not only demonstrated real skill in setting up my new phone but she also was empathetic to my distress. She is a great asset to your Verizon team.”
“I'd like to thanks store Owner Mr Hazim & Azim cuz both are tremendous Brilliant and helpful. I got very good deals.very patiently they transferred everything to my new ph.”
“Every time I show up here I receive nothing but excellent customer service especially from El.He has been nothing but extraordinary! Definitely will be returning in the future.If you need anything from a phone store this is the place!!”
“Stefan was a great help and answered all the questions I had and assisted with the changes I needed on our bill. Will deff be looking for Stefan next time I'm in”
“This is the telephone company that I currently use. My expectation at the moment is not that good. At first they gave me a lot of internet and some benefits have currently been taken away from me. I think their quality has dropped a bit.”
“Great manager! Joe really went above and beyond for me. The only complaint is it was quite short staffed given it’s Xmas week. I waited 45’ before anyone was available to help me. Was there for 3.5 hours. Tedious process. That requires more staff to handle the volume at this time of year and on weekends, too.”
“My phone fell in the toilet & broke. Felt bad about coming into the store an hour before closing, but Darrius took care of my husband and I without feeling rushed & even stayed an extra 20 minutes for us. He even mentioned that my husband could get a brand new phone if he wanted to for practically free that day. So we both walked out with brand new phones!!Darrius was extremely straight forward, personable, honest and patient. We were going to do this all online, but happy we stopped in instead. Thank you!!!”
10AM - 8PM
18 Wolf Rd, Albany
Mobile Phones
“Last Thursday march 13, 2025 was my first visit to a corporate store and was helped by employee called TC. She was fantastic and very knowledgeable. Sge got me on a plan I could afford because T Mobile put me on a major price increase I couldn't afford. She got me on a plan called choice 55. She went above abd beyond the call of duty to keep me with TMobile. I appreciate what she did for me very much. Excellent employee. My name is George.”
“The woman that helped me last Sunday was amazing. She not only fixed a bug in my phone but helped 3 other customers while doing it. She deserves recognition for her ability and kindness.”
10AM - 8PM
307 Troy Rd, Rensselaer
Mobile Phones
“I was in a panic because my phone wouldn't work all of my text messages and my voicemails were gone that meant so much to me because there was messages and voicemail from my dad, my aunt and my best friend who recently passed away. I went in in a complete anxiety, panic mode and Daquan assured me he would get everything fixed and get it all back! And he did 100% I can't thank him enough for his compassion and all of his help and his knowledge with getting it fixed”
“I had Verizon for 21 years and considered a switch to T-Mobile. Asaf worked w/ me to learn service options and helped find a least costly plan to meet my needs. While I was also going to visit Verizon to discuss lower costs, I decided not needed. Went w/ Asaf on plan and a new iPhone/iPad. Even switched (unplanned) from a Fitbit to an Apple Watch! Asaf knew his stuff—on products, plans, and financial options that best met my needs. AND was patient/kind as this senior gal asked tons of Qs! ? Icing on the cake—he set up all my new “toys” and gave me a tutorial on each new toy. Along the way, Nick and Brad also helped with the same excellent capability and patience! A super team! For those who hate buying both cars and tech stuff, can’t do better than T-Mobile Glenmont.”
“Harry was wonderful at Metrco PCS on Central Ave in Albany. I needed to get a new phone. He transferred all of my info over and arranged all my icons like I previously had. It was seamless, plus he is such a nice guy!”
10AM - 7PM
313 19th St 1 East, Watervliet
Mobile Phones
“I went to the Watervliet location in January 2026. I was locked out of my phone and was worried but I would lose everything on it. Nivi was very professional and knowledgeable and helped me get it back up and running. It was a very pleasant experience and I appreciated her kindness when dealing with a nervous customer.”
10AM - 7PM
898 Loudon Rd, Latham
Mobile Phones
“First called this location and spoke with Joe. He was very confident and sharp with his knowledge of my phone problem I was having and so I decided to visit. Joe was there and helped me sort out my issues and I was able to leave with a new working phone in a super quick time frame. This place had good reviews and I'd like to contribute in saying they did a great job for me too!
EDIT: Second visit months later to upgrade my wife's phone and we worked with Jordan, who loves Taco Bell and is getting married soon. She was super knowledgeable and very pleasant to work with.
Still highly recommend this place, even across two different people we worked with. Will come back for any phone needs for sure.”
“I've been a T-Mobile customer for over 20 years and have never regretted it. I dropped by here yesterday to get a new sim card. I was helped by a wonderful young man, Marco. He knew his business, was informative, knowledgeable and friendly. Unlike some places I've been, he made me feel welcome while he replaced my sim card and checked to make sure it worked. Anytime I need help in the future, I'm coming here!”
9AM - 6PM
87 Central Ave, Albany
Mobile Phones
“Quick, professional, and reliable service. They fixed my phone perfectly and explained everything clearly, with no hidden costs. Highly recommend this shop for fast and trustworthy phone repairs.”
10AM - 7PM
1593 Central Ave Ste A, Colonie
Mobile Phones
“Taylor was incredibly professional and thorough in explaining everything I needed to know about my replacement phone. Very friendly, patient, and extremely knowledgeable to make me feel comfortable with my new phone after a phone-ending drop of my old phone. Give her a raise!”
“The repairs on my wife's phone couldn't be done the same day, they needed to order parts. We were told the parts would be in, in a week, parts came 2 days early, we returned and had the phone back in less time than quoted, this was about 3 years ago, and the phone has been working flawlessly since!”
10AM - 7PM
717 19th St, Watervliet
Mobile Phones
“Got my new phone. Found my last company, T mobile, just stopped the customer service. He kept telling me to figure it out. Boost mobile helped with my issue, and now my a Boost customer ( Trying to get ACP discount). Boost got it for me..”
“This T Mobile Store on the 2nd Floor in Colonie Center has always, every time I go there, gotten me out of phone problems and fixed my phone. Their two employees , namely Gazelle & Ian work through all my phone troubles. Explain every question I ask in detail. They are determined to fix my phone. When I go to other T Mobile locations, they don't give any effort in getting me out of my phone troubles. I have been to T Mobile in colonies center, 2nd floor several times and they are always so polite and so helpful. Even when they are swamped with customers they do not rush. I will always go to this location when i have phone issues. I will always hope they are working there, unless they get promotions, which they sure do deserve. Don't want to get too corney, but they really do go above and beyond and make sure you understand the problem in case it should do me up in the future.”
10AM - 7PM
241 Rte 9W, Glenmont
Mobile Phones
“Went in to purchase a new phone as an upgrade. Harding was extremely helpful and was able to actually lower my monthly bill by searching for the most recent ATT offers. Service and attitude were wonderful. Highly recommend this store.”
“Larry has been helping me with my metro account for the past few yrs now and has been phenomenal with assisting me every time I’ve had any issues. Thank you Larry Xoxo Crystal Heppelle”
“Verizon was charging me for a bill I should have never been charged for. I refused to pay it. I spent several hours in total trying to handle this chatting with the live reps online and with calling Verizon on the phone. They refused to help me. I finally was able to make it to this store location and spoke with Shakira the manager and told her my situation. She was able to resolve the situation for me by reducing my bill to $0. She was going back and forth on the phone with verizon and stayed an hour after closing time so that I didnt have to deal with this any longer. Thank you Shakira”
“Ra, Peggy, and Kenyon were fantastic at assisting with switching over to spectrum mobile and getting a new phone. Will definitely be coming back to work with them again”
“Came into the store to activate a new phone after losing my previous; Dontay was my att rep and provided a great experience. Efficient, pleasant, and easy to work with. Thanks for making a stressful situation such a breeze!!”
“I'm sorry grateful for, and impressed by, Christian and his crew. The phone support team badly screwed things up and said I had to go to the store, making me think I'd made a mistake switching. Turns out the only mistake I made was not coming in to see Christian and his people in the first place. They treat you really well, and work very hard to make things right. Truly the best service experience I've ever had in all of my decades subscribing to cell service.”
“I Had Andrew help me out in the T-Mobile store in Crossgates. He went the extra mile, made sure my plan was better and more efficient. He upgraded my phone and throw in a ton of free bees to ensure I was happy with the business.”
“Omar was terrific and helped me so much with my new I-phone! A huge thank you to all of the nice, helpful, and knowledgeable employees at the Spectrum Latham store.”
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“I wish I could give it 10 stars .. I dealt with Vince Southwell and, he was absolutely a SUPERSTAR !! The man took the time to correct everything that was an issue as I had a phone that was lost and then found totally destroyed !”