9AM - 8PM
316 Rte 9W, Glenmont“Lindsey Brenner was super pleasant, knowledgeable and helpful in upgrading my plan to get me on the best track for the best promotions possible without making me feel pressuredI highly recommend stopping by the Glenmont store to visit her if your looking to upgrade any device or to just checkout the options available”
“Lindsey was fantastic and helpful with my phone upgrade. Straight forward about fees and costs and helped me find an option that would only cost me $3 a month. Thanks so much!”
9:30AM - 7PM
87 Central Ave, Albany“The owner of this shop, Bines, is so wonderful. From the moment I came in he gave me a warm welcome and fixed my phone in only 20 minutes. Fast and friendly service, I will always come back to him when I need a repair. He gave me an amazing deal on fixing my iPhone Pro Max 11, he's very affordable and is so good at what he does. I love this business!”
10AM - 7PM
1593 Central Ave Ste A, Colonie“by far the best customer experience i have ever had!! Sean was an amazing representative and deserves a raise!! not only did he answer all of my question but he was an absolute pleasure to work with, I will be recommending this location to all of my friends and family”
10AM - 7PM
898 Loudon Rd, Latham“Mike Jardieu, the Manager at the Latham, NY AT&T retail office, has been extremely helpful in assisting me in securing a refund for overpayment on my bill. He spent a lot of time helping me resolve this issue.”
“Josh helped me set up a new contract plan to transition from my prepaid so that I could get the iPhone 15 pro max I wanted! Apple was unable to assist me due to my plan type when I tried a few days ago and I was super disheartened.I’m so glad I decided to drop into AT&T while at the mall today. Everyone kept telling me to switch to Spectrum due to plan cost. As most know though, you get what you pay for.I love my phone and I’m so excited to have the plan I need with the provider I’ve loved for 19 years now! Thanks again Josh, I wish I could give ten stars!”
9AM - 8PM
664 New Loudon Rd, Latham“Went to the Verizon store in Latham to upgrade my phone. The rep David was excellent. He was friendly, knowledgeable, skilled and had a really good rapport and sense of humor. Overall a great experience”
10AM - 8PM
1762 Central Ave, Albany“I had to get a new phone. Stephon was great. He's extremely knowledgeable and walks you through any problems. My brother, who came with me, was so impressed he's considering switching to AT&T. He said you don't get customer service like that where I got my phone.”
10AM - 8PM
307 Troy Rd, Rensselaer“Came in just to buy some chargers. Melinda cheerfully and quickly got up to help me. Very positive attitude. Loved that she greeted me so quickly. I've been to plenty of stores where the employees seem miserable, she was very happy to help ?”
10AM - 8PM
131 Colonie Center, Albany“Excellent experience working with Malika to upgrade our iPhones/wireless plan. She is extremely knowledgeable/helpful, addressing all of our concerns/issues with patience & kindness that went above and beyond our expectations. She is the consummate professional!!!”
“I've been a T-Mobile customer for over 20 years and have never regretted it. I dropped by here yesterday to get a new sim card. I was helped by a wonderful young man, Marco. He knew his business, was informative, knowledgeable and friendly. Unlike some places I've been, he made me feel welcome while he replaced my sim card and checked to make sure it worked. Anytime I need help in the future, I'm coming here!”
“The store is excellent and the representatives are very knowledgeable except I really wish they would answer their main line. I wish to speak with two of the reps and never know if they're working. For one week I've tried to contact them and the phone just disconnects. I got a bad phone it's not crickets problem it's Motorola's. They are mass made production wise and sometimes it happens but I can never get there because I only want these two reps so I'm pretty unhappy about that”
10AM - 7PM
241 Rte 9W, Glenmont“Best Service from ATT!!!! Never go anywhere else!!! Both G Shaun and Chris were assisting two customers at a time to ensure the most efficient service for all who were waiting. This location offers the best service, they took such good care of my sister and I without even a commission or any type of benefit.I was working on getting a line transferred for over two weeks. I could go on and on about the troubles I had with ATT, however this experience made it all OK. I cannot stress enough, if you are in the capital region in Upstate NY and you need to find a good location to visit. You really need to go to Glenmont store!!!! Amazing Service!!!!”
“Tyler was fantastic in assisting me! He was thoughtful, informed, polite, and really helpful (e.g., listened, answered questions made appropriate suggestions, etc.). The Latham store is easy to get to and there is plenty of parking. Happy to write a review for excellent customer service and this was excellent.”
“Avery and the staff at this store are excellent! I’ve been a Verizon customer for two decades and during my visit to this store, I (finally) felt listened to and helped with understanding and kindness. Thank you! These folks are professional, and were able to provide support and guidance. Thank you!! This store and location is a gem.”
10AM - 7PM
1475 Western Ave, Albany“We saw Sajaira Hudson at the AT&T store in Styvesant Plaza in Albany about a trade in for an iPhone . She was super friendly, knowledgeable and effective and worked hard to get us the best deal possible . She is an asset to your company .”
10AM - 9PM
1 Crossgates Mall Rd Space B-128, Albany“The sales rep who helped me set up my account was truly amazing. She is located at cross gates mall. I will never forget how she took the time to help me find the devices i wanted so bad She went wiay beyond what her job requires of her to do. She even was going to go to a different location and pick up the device for me because it was not in the store. I donr remember her name. But I'm sure you guys can see who my cells person was. She was truly amazing. And I thank her so much for everything. And honestly, she deserves more than 5 stars”
“I had an excellent experience here and would recommend this store to anyone! My SIM. Card failed and Dylan H was extremely helpful. I could not be happier with how easy it was to fix a very frustrating issue!”