{{ group }}
-
{{ item.name }}
{{ item.address }} {{ item.name }}
- {{ item.properties.formatted }}
“My grandmother and I came in to transfer from a whole different phone service and TC was a huge help! She was able to answer all of our questions, she made the whole process so quick and easy!”
9:30AM - 7:30PM
87 Central Ave, Albany
Internet Service Providers
“The owner of this shop, Bines, is so wonderful. From the moment I came in he gave me a warm welcome and fixed my phone in only 20 minutes. Fast and friendly service, I will always come back to him when I need a repair. He gave me an amazing deal on fixing my iPhone Pro Max 11, he's very affordable and is so good at what he does. I love this business!”
“This T Mobile Store on the 2nd Floor in Colonie Center has always, every time I go there, gotten me out of phone problems and fixed my phone. Their two employees , namely Gazelle & Ian work through all my phone troubles. Explain every question I ask in detail. They are determined to fix my phone. When I go to other T Mobile locations, they don't give any effort in getting me out of my phone troubles. I have been to T Mobile in colonies center, 2nd floor several times and they are always so polite and so helpful. Even when they are swamped with customers they do not rush. I will always go to this location when i have phone issues. I will always hope they are working there, unless they get promotions, which they sure do deserve. Don't want to get too corney, but they really do go above and beyond and make sure you understand the problem in case it should do me up in the future.”
“Michele O’Sullivan, North Greenbush store, provided stellar, unparalleled service today (11/18/2023). She walked us through the steps to convert our mobile service to Spectrum, provided clear guidance on next steps, and, most importantly, was exceedingly pleasant, courteous and professional throughout our experience. We very much appreciate everything she did to make our stop enjoyable and productive! Michele is a rock star.”
“Verizon was charging me for a bill I should have never been charged for. I refused to pay it. I spent several hours in total trying to handle this chatting with the live reps online and with calling Verizon on the phone. They refused to help me. I finally was able to make it to this store location and spoke with Shakira the manager and told her my situation. She was able to resolve the situation for me by reducing my bill to $0. She was going back and forth on the phone with verizon and stayed an hour after closing time so that I didnt have to deal with this any longer. Thank you Shakira”
“Jason and Christian provided exceptional service. They patiently and with friendly good humor sought to solve a number of problems we were having that proved to be hard to solve, but they came up with a great solution for us. At one point a number of customers started coming in and they, as a team, seamlessly handled the new walk-ins and did not forget about us. Great experience!”
“Jabari was a pleasure to work with! He made the process of getting my boyfriends new phone very easy and fun. Such a sweet guy!! Knowing he’s only been there for 3 months he was professional and very knowledgeable and had the answers to all our questions. And if he didn’t know the other gentleman in the store were quick to help and were very nice as well!”
“Jason (Jay) was very pleasant and helpful, I also appreciated his patience. The entire staff we're very friendly and attentive. Great team ! I was in the Stuyvesant store to replace my phone.”
“Service is relatively fast and painless. I have been here a few times for various things and tend to have a generally pleasant experience. I only wish the employees were allowed PCs rather than having to make all the transactions with a tablet. I use to work at a similar location and the POS on those tablets is horrendous.”
8AM - 11:30PM
279 Troy Rd, Rensselaer
Internet Service Providers
“I have to say, as much as I hate Spectrum and can commiserate with some of the other comments on this, our East Greenbush store is fantastic. Especially Brianna - She patiently helped us out when 3 other customer service reps either kicked the can down the road or flat out told us there was nothing they could do. So nice to run into a caring professional in this day and age who truly takes pride in a job well done. Thanks again Brianna.”
“Service was very quick and the staff courteous. I came in around noon and someone helped me sign in right away. They had a nice selection of the latest phones on display to play with while I waited for a few minutes. My rep, Omar, replaced my cable modem while I explained to him about my problem. Omar's comments confirmed what the tech told me on the phone earlier, so they must take notes and refer to them on customer issues.Omar also noticed me checking out their phones and made me a great offer on their mobile service that matched my plan but at a lower cost.The attention to detail was very noticeable, and I appreciate the offer on services that are important to me.”
“A well-known company, an upscale center in the complex, abundant parking, a tidy and clean branch, smart young people, and fast delivery.
I came to them with a device that I purchased from another branch, and Joshua solved the device problem and transferred the data
Thank you from the bottom of my heart and gratitude as big as the sky for the good reception, the gentle treatment, and the solution to my problem”
“Miracle workers. Started classes at HVCC yesterday and dropped my phone- totally bugged up my SIM. I walked in today and within ten minutes my SIM card was replaced no charge. I don't know the workers names but two nice gentlemen in there were extremely helpful and kind to both my father and I.”
“I recently had the pleasure of experiencing outstanding customer service from Matthew Thomas at Spectrum, and I am compelled to share my positive encounter. My elderly mother encountered some issues with her Spectrum account, and Matthew Thomas went above and beyond to assist her with patience, empathy, and a solution-driven approach. What truly stood out was Matthew's proactive approach to problem-solving. Instead of simply addressing the immediate issue, he took the initiative to assess my mother's account comprehensively, identifying potential areas for improvement and offering practical solutions to enhance her overall experience with Spectrum. His dedication to ensuring customer satisfaction was truly commendable. Overall, Matthew Thomas exemplifies the epitome of excellent customer service. His professionalism, empathy, and solution-driven approach have undoubtedly left a lasting impression on both myself and my mother. Spectrum is fortunate to have such a dedicated and compassionate individual on their team, and I would not hesitate to recommend Matthew's services to anyone in need of assistance. Thank you, Matthew, for your exceptional support and unwavering commitment to customer satisfaction.”
“I was fortunate to have Gavin's assistance today. He was not only highly knowledgeable, but also genuinely engaging. He listened attentively and synthesized my wishes with his own expertise to assist me in identifying the best path forward. He was a pleasure to work with.”
“Took my iPad there to get fixed. Place was on Sunday right before they closed. But wait was not too long, the young man Claude, help with my iPad took 10 minutes to have it working again. Thank you Claude. One day I would say that was pleasant was the spill on the floor that a parent did not clean after her baby(shame) however, the store should have it clean up right away so other customers did not have to object to that. Your cleanest represent your store appearance so do better next time.”
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
“I met with Vincent this morning who provided excellent customer service. He had me in and out very quickly even while assisting another customer at the same time.
Thanks Vincent!”