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December 2023 by Andres Cardenas
Great place for pet grooming. Thank you
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December 2023 by Alex Sanchez
Use them to groom my shih tzu. They do an amazing job on him. I never had an issue, and my dog looks great afterward.
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November 2023 by LongIsland Foodtastic
We have brought our Shiba here twice now (boarding for a week). Staff is great. Some are more knowledgeable about animals than others. But care and kindness is something that we have always seen (that is what matters most).They are also very professional. If there is a concern or request, they will assist you in a timely manner, and everything is noted.We had a few requests since our breed does not take well to other breeds, they were more than accommodating in giving him his own time away from the others, and allowing us to bring his own food (due to allergy) and bowls.One fixed issue we had the first time: our dog came back with kennel cough, we called them solely so they could inform the other pet owners...they surprised us with an email apologizing and asking for a copy of the vet bill(they paid for the whole thing!)Kennel cough is a normal thing (as per our vet), so don't get overly upset if this happens... we get colds on airplanes, yet we still fly!I do suggest bringing their own bowls (food and water) and making sure everything you bring is marked with their name.
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November 2023 by Neashia Spencer
Great service, my dogs love going here to get groomed. Reasonable prices
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November 2023 by Kazuya179
Took my pets to be groomed and they came back smelling like heaven with a lot less shedding
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May 2023 by ellen Mitchell
Love the place and the people that took care of my dog! They were very kind and played with her. The only thing I don't appreciate is that my dog came home sick with kennel cough even though she was vaccinated. I understand it's hard but maybe a good scrub down with disinfectant would work.
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May 2023 by Tripti Kumar
Great staff and the grooms are amazing, very thorough. Our dog Thor goes there all the time and is well taken care of
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February 2023 by Ma M.
We left our dog for 6 days this time. We have used them in the past. What most impresses me is how they take care of diga by their individual personality. All week we got text messages, pictures, videos of our dog. As shy as our dog is she was able to adjust and got exactly what she needed. Felt she was safe and that she was cared for. That's all that mattered. I cannot be more thankful for the care they gave our dog Thai week. Staff is wonderful so was the owner.
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February 2023 by Drew Holland
My husband and I travel a lot & we were thinking we would have to stop when our 2 year old dog went blind & became afraid of other dogs. We had to take him out of his previous daycare/boarding because of this. Then we found out that Willow pet hotel offered private play away from other dogs. Despite being blind, when we pull up to WPH & he realizes where he is he goes absolutely crazy until he gets inside & greets the staff with jumps and tail wags. He doesn’t even look back when he leaves us. We are able to go away knowing our dog loves where he stays and we can’t thank the wonderful staff enough for this!
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December 2022 by Aileen Kirshoff
We could never get anyone on the phone, in the evenings, to see how our dogs were doing. Then the lady there explained that no one is there after 5! They don't get out of their crate again till morning! No evening potty break. I think that's cruel. I would never board them there again. And one came home with kennel cough.
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December 2022 by AngelSky Grace
I haven't personally boarded a pet here in a while, but I have friends that swear by this place and when I did board my pets here they were amazing.
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October 2022 by Jaime D.
I have been using these people as groomers for my Miniature Schnauzer and then stopped because of the distance I had to drive one of my customers subsequently recommended them again and I have brought her there twice this last time however they cut her badly on her ear and when I went to pick her up they took a very long time putting her leash on the next day she was paralyzed I brought her to the emergency room and they wanted $11,000 to do a CAT scan and perform surgery on her injured disc . I was finally able to see my regular vet who continued her steroid anti-inflammatories and painkillers and I'm happy to say she's okay but she was clearly injured by these morons be aware do not use them
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September 2022 by Heidy Vazquez
They did a great job with my dog. They even shared pictures so it made me feel more comfortable. The only problem is that my dog had caught a cough.Other then that it’s a great place.
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August 2022 by Mercedes Bean
Best doggie daycare ever! Our Sadie loves coming to this place.Staff are very friendly and helpful ?
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August 2022 by Tress M’D
I could have give them a 5 start but the fact that every employee charger different is absurd, 2 months ago I paid $150 for a 3 day weekend and this week I’m paid $233 which is a extra day and even though I told the girl who charged me that is wrong she didn’t care. I’m very disappointed!!
