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September 2024 by Gary Clark
I was completely satisfied with the experience I had with Donna and Brian. Donna was extremely knowledgeable about the product and was instrumental in my confidence of picking the right product for me.
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August 2024 by Kisha Medina
Knowledgeable & Kind staff. Store is very well kept. They make you feel comfortable about what you are buying. Go see Donna.
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July 2024 by Patrick Cummings
The staff was very professional and friendly. They fixed my frame and recommended a second set of lenses specifically for trailrunning.
Great service!
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June 2024 by Mákos Hurka
Great attitude and pro service. Thanks again!
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April 2024 by Renzo Valencia
Kevin,I wanted to take a moment to express my sincere gratitude for your exceptional service. Your willingness to go above and beyond to replace my sunglasses truly impressed me. Your dedication to customer satisfaction is evident and greatly appreciated. Thank you for making my experience a positive one.
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April 2024 by Tom Kelly
Oakley Vault staff was very helpful and knowledgeable. I would recommend this store to anyone looking to purchase any Oakley branded items.
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April 2024 by fahamida khanam
Today I went Oakley showroom, and one of the old lady she was worked over there , she was very rude with us. She don't know how to behave with the customer. One of the 2 years old kid was over there , she was yelled that kid, even though the kid don't know what is she was talking about that.And my 12 years old daughter also want to buy one sunglasses, even though she just said like I have to clean the glass then I will give you, after that she didn't even give back the sunglass..?. Very bad behavior with the customer... she used to wear glasses. And that time was 8:02 pm. She said that she is closing soon. Very bad experience and disappointed.☹️
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April 2024 by Deb Schoman
I was able to find the ski goggles I wanted. The salesperson Nikolas was very helpful. I wanted a pair that were brand new and not the shelf model. He ordered a pair for me and also took the time to find the best price. Awesome??
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December 2023 by Marleen Scarry
The customer service I received yesterday was superb. The employees were super friendly and very knowledgeable with the products and very helpful. Will definitely shop there again!
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November 2023 by Justin Ledesma
Always #1 customer service
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November 2023 by ILIKETOPREPINNY 23
Great customer service!!
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November 2023 by Ray Z
Donna does a great job there, she was very helpful and friendly. Just a pleasant experience all around.
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September 2023 by Jeff
Very polite and knowledgeable staff. Recommend this store to all
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August 2023 by Christian Pinto
I visited the Oakley store at the deer park outlets and Donna was great. She was pleasant, welcoming and very helpful.
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August 2023 by James Gocke
Wouldnt recommend this store for sunglasses. I received a pair of riding glasses from my employees as a gift. They didnt fit under my helmet so I tried exchanging them. The woman behind the counter immediately stated that the glasses werent purchased at the store even though I had a gift receipt. The reason being the color of the lenses did not match the box.Then she accused me of swapping lenses. When I said they were a gift, she accused my employees of swapping lenses. Then she questioned me on why they wouldnt fit under my helmet since they were riding glasses? Just a bad experience overall with no customer support. I live in Westchester, I have no reason to drive to Long Island to scam an Oakley store. I understand policy but to insist that a customer is trying to scam you is not the way to do business. The glasses could have been in the wrong box and I only wanted an exchange, not a refund. In any case, I went and purchased a new helmet the glasses did fit under so this wonderful gift from my employees didnt go to waste!I will say that the young man working the counter was very nice, friendly and helpful. Im assuming the woman was the manager. Maybe she should take some notes from her employees.
