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August 2024 by vinny albanese
Manager gave my wife a hard time redeeming coupons she noticed didn't come off bill .manager tell her because she used my card..meanwhile my card is at home. My wife never used my card .anyway she stated you can't use your husband coupons. We shar an account. Very foolish statement. Terrible customer service too
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August 2024 by Claudia Palma
I’m disappointed with this location. I’m a weekly shopper for Pediasure vanilla flavor milk shake for my toddler. Last week I realized that there PEDIASURE VANILLA MILKSHAKE (green box) was expired, so I advised one of the workers to look into it to avoid poisoning a child. Today, I come in thinking that BJs did their job, so I purchased a box. I didn’t check expiration date because I was in a rush because and didn’t want to get caught in the rainstorm. Big mistake. This was expired on 08/01/2024. I can’t imagine how many other families bought a box and didn’t realized they were feeding their kids expired milk. I would love to go the the store right now to complain, but guess what, I can’t. It’s pouring out. Yup, this is going straight to corporate.
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August 2024 by Yo WSP?
Place is filthy, doesn’t really have what you NEED!
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August 2024 by Danielle Pacicca
Mary Lou helped us out with a order for the Deer Park Chamber. Very professional and wonderful customer service!
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July 2024 by enrique lora
Love the place
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July 2024 by Tania Trejo
Services of this place is ridiculous. For being such a big store in US & being unable to hire the qualified personnel at the right hours it’s unjustified. And the “superiors” are also not qualified to deal with such situations. Unprofessional answers and also uncared for providing good customer service
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May 2024 by Hahd
Horrible they gave me a dry melon
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May 2024 by Dorka Cruz
This company and general is crazy .
First is to expensive. And top u has to wait in the line 30 min or more to pay ur purchase.
And also sell expired products.
I think not right after you pay for a membership.
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April 2024 by Robert Schneider
Always find what I need here. Inventory is usually good for what you need, compared to other stores in the area.
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March 2024 by Michel Santerre
I regularly shop at the Deer Park location and am generally satisfied with it. I occasionally get the rotisserie chicken, which I did again on March 12. The price has not changed in a couple of years, but the chickens are smaller and smaller. The problem is they continue to cook them the same way, as a result they are overcooked. I picked one that was not so well done, but still I ended up with very dry and trashy meat. They need to do something about that
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March 2024 by Michael Kerr
On Saturday, March 2, at around 11 a.m., my wife and I stopped at BJs to shop for the week. I usually prefer instant checkout, but today, mainly because I was pressed for time. After scanning 20 items and paying, I received a digital receipt. My wife is a secondary account member, so I checked the remaining items using her login. At that point, I was able to pay, but I was unable to retrieve a receipt for the second transaction. We headed to customer service and explained the situation. Tina came to assist a cashier who could not identify the problem. She decided the issue was the result of us not simply not paying. Then she stated that the charges listed as pending in my account were soft and would eventually fall off. That would make sense, except I had a receipt for the first transaction, also listed as pending.Tina would not allow us to explain or even state our concerns. She knew we were just being dishonest. After a few minutes of her suggesting I was trying to get away with not paying, I placed an open hand toward the counter, which landed on her hand, and asked her to please hear me out. She said Ouch as if she had been assaulted, and at that point, I walked away. Tara, a front-end cashier, assisted us as best she could. However, my account was ultimately charged 3x, which is an inconvenience but no one's fault. My issue here is that it is impossible to determine someone’s integrity based on their complexion. Moments after I touched Tina’s hand, I witnessed a customer holding her forearm. Tara gently touched my forearm to reassure me she would figure it out. My concern is for people who shop at BJ's using the last of their money, as I often have and do not have the funds to repurchase an order due to a system malfunction, and how they will be treated, especially if they are a person of color. I could not imagine going home to my children with no groceries and being accused of dishonesty, and I will not be shopping at BJS, especially the Deer Park location.
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March 2024 by pily hernandez
So sad ? is my sister's birthday and we always buy a cake for her at deer park location but this time they refuses to put her name on it because the only one who can do it was on her break and they told me to wait for her 40 minutes no way...
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February 2024 by Rahul
Terrible customer service. I asked where the water is and she was so rude saying find it yourself then at the checkout I just wanted to apply a coupon she threw mad attitude. BJ's is really for people who can't afford Costco membership.
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December 2023 by Kathy R
Wendy in the deli counter is so courteous and slices the Roast Beef to perfection. I go to Deer Park instead of Farmingdale just to get the Beef sliced by her.
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December 2023 by vrajesh patel
Not even deserve single star, so lazy and useless staff, even manager, asked them to get stuff which wasn’t set on shelf but it was in stock up there, they said they can’t put them down due to laziness, are you serious? That happened multiple times, this bjs staff are so unfriendly and not helpful at all
