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February 2024 by John Shue
I'm not one to do reviews. My son just told me how to do this. This place is ridiculous and horrible.. I too read reviews just now and opened a bank account with the bank across the street and I'm getting interest on my checking deposits. This place had me waiting over 30 mins just now and me and my son walked out. Do yourself a favor. Close your acct or you will face the dreaded branch if you live near here.
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February 2024 by Steven Blair
SEE UPDATESI closed all my accounts with them because the location in Deer Park is so horrible. Honestly. It's pathetic. Last time I was there they had me sit 45 mins to wait for someone to help me. 1 person there. Frankly a bank robber wouldn't even rob this place.2/5/24UPDATE: MOVED MY ACCOUNTS TO JOVIA ACROSS THE STREET AND IM GETTING 3.85% INTEREST ON MY CHECKING !!!!!! Where else can you get interest on your checking accounts???
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December 2023 by Kaye
Absolutely Horrible! I went to the bank around 12pm on a Friday and there was only 1 teller! Mind you, there were several other employees on the premises that could have assisted sooner to avoid the long line and wait time. There was 1 person being serviced, 4 people in front of me and 3 people behind me. I could not believe in the middle of the day that this was how business was being conducted. Once the employees realized the line was getting ridiculous, it was only then the surrounding associates decided to assist customers on the line. After the lack of consideration for everyone’s time, they had the audacity to apologize for the wait. As untrustworthy as ATM’s have become, I see why people prefer to use them rather than deal with the tellers. Extremely unreasonable!
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December 2023 by Fred Gallagher
I find staff knowledgeable, accommodating and helpful, especially Stephan who is always polite and greets you by name and as a friend.
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October 2023 by Sultan Faiz
On Friday October 13th, 2023, we stopped by to add a member to the business account as well as to open a personal checking account for that individual and to send an international wire transfer.Mr. Joshua Ramirez patiently processed everything and was extremely patient, kind, polite and helpful throughout the process which took a little longer than the their closing time.I would like to commend Mr. Ramirez for his professionalism, kindness and valuable assistance.Thank you Mr. Ramirez.
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August 2023 by James Healion
Terrible Communication. Have a business account and they hold thousands of dollars of my customers money and hold up job sites. Put in a check on 7/21 and was told money would be available on 7/25 and 7/28. Then without telling anyone they release no money until 8/1. How is anyone supposed to run a business that way
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March 2023 by Jessica Lauren
Horrible! The teller yelled at me for my phone not working. I had fraud happen to me and I had to get a new card. It’s been two weeks and I haven’t gotten a thing! She said I shouldn’t be using my phone I said that’s where you can see my card she wouldn’t let me withdraw my money. I have been a customer since 2008! I will no longer bank with them. The woman was Spanish and should be fired for her rudeness I left in tears
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September 2022 by We Ze
Everyone is nice but the only problem they need to have more stuff in the front ..
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January 2022 by Greg Hamilton
I came here to open a business account and due to covid, I was asked to come back another day. I made an appointment and the banker called to confirm the date and time. When I showed up I patiently waited, only to have the banker take another customer who waited without an appointment. When I confronted them about this they acted as if they were not aware.
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January 2022 by Ana R.
(Translated by Google) Efficient, good service, I recommend it.(Original)Eficiente, buen servicio, lo recomiendo.
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December 2021 by Peter Kim
I just want to say thanks to Jason Kimlick who helped out with the first auto lease buyout. He is very professional and explained step by step how it works. Two thumbs up!!!
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October 2021 by Jen Von
I had called this location for an hour and I had been hung up on (Phone picked up and then hung up), called again and it just rang and rang. I had lost my purse at the ATM and just needed to see if anyone turned it in.
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September 2021 by jose Orellana
(Translated by Google) My card was left inside the ATM :((Original)Se quedó mi tarjeta dentro del cajero :(
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July 2021 by Muhammad Wasif official
Worst customers service ever if bank or either any business can’t help customers in hard time customers don’t need them in good time hope they fixed eventually
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October 2020 by Dave R.
This is always the slowest service bank. If you are expecting to see a teller plan on at least a half hour wait. They have many managers running around greeting you and only 1 or 2 tellers. They even put up decorations covering the extra teller locations . Please Elon open up real banking and disrupt another business they are in need of a good butt kicking
