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September 2022 by Denise F.
Stay away!!! He is a thief!! Dishonest and a racist and bigot on top of everything. If you want your furniture either repaired terribly or have your furniture held as ransom use Jon Caico. He changes his company names frequently and never gives receipts or written estimates.If you find him to repair your items ----- run as fast as you can!
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July 2022 by david s.
My wife and I were extremely hesitant to write up a negative review about anyone, however for those of you smart enough to look at Yelp first ( we were not ), we felt we owe it you. All of the negative reviews you have or will read about this business and John Caico are dead on. The two positive reviews are probably written by John himself. We gave John Caico a deposit ( learned later that reputable businesses in the field do not require cash deposits as they hold your property) and he picked up our 7 pieces of garden furniture a week later. This was in June of 20. It's now July of 22 and we just got a default judgement against him in East Hampton Civil Court. We kept hoping he would make good on his promise, but he blew through the last promised date. By pure luck, we "found" our furniture at a powder coater ( John also owes him money which is why our work was never done) so we were lucky, but we are still looking for our deposit. And yes, it's just mystifying to us that people lead their lives in this fashion.Dave S.
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February 2022 by Anna A.
I would give no stars, but that's not an option. DO NOT USE John! He has several business names, so be very careful. He scammed my mother. She had him come to her home to appraise many antiques. She asked for a detail appraisal for insurance purposes. Made her pay upfront $750, which he cashed immediately. We had to call, text and plead for the appraisal for two months+. He was nasty in text and over the phone. Kept telling us he mailed it out....which was a lie. When we did finally receive the appraisal, it had very little detail. We had 22 items listed on a hand written two page "receipt" form. Could not make out what was what piece. This document is worthless, no insurance company would ever accept it should we need to make a claim. He was referred by a friend who had used him to refinish a small table. Friend also had problems with John when he dropped off another item for repair. It took 4 months for it to be completed and when friend tried calling to get an ETA on the piece John was rude to him too. Most often wouldn't even return texts or calls.
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October 2021 by katie f.
Wrong company I meant to post on Jon's Furniture and Uphulstery Workshopthank you
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July 2021 by Matt P.
All the negative reviews here seem to be spot on. Jon is now working under the company "American Furniture Restoration and Upholstery Company", so beware.Jon was quick to pick up a sleigh bed I wanted refinished back in March. He said it would take 6 weeks, I asked him for 4 weeks, which he would try to accomplish. 6 weeks went by, then 8, then 10, etc. All with promises unkept. Below is just a summary.Example: He would text me on Tuesday, asking if he could deliver it on a Friday at 1pm. On Friday, I would text him at 10, asking if he was on time. His text response would be "not sure, maybe Saturday" or something cryptic like that. Then he would ghost me on text and just not show up.This happened probably 6 times. I finally got him on the phone and he admitted that he took on too many projects and others are mad too. I told him that a pro would work overtime to meet the commitments he made and he was acting like an amatuer. This went right over his head and he actually could not care less. After probably 12 weeks of this back and forth, he said he would be "finishing it this week". Why would he text me 6 weeks ago to tell me it was ready for delivery if it was not finished? Because he was just delaying, of course.I finally told him that I would come get the bed and get a pro to finish it. He "1,000 percent guaranteed it by that Saturday" and that it would be finished. Didn't happen. I finally picked it up myself in late June (his truck was apparently in the shop). The work was nice, but he kind insinuated that he was doing me a favor by doing the work. I paid $1,000 to get a sleigh bed refinished. It should be done professionally, it was not a favor.I wish I had seen these reviews before I engaged him. Again, decent work but I would never use him again, even if he did it for free.
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June 2021 by Kristi R.
Foot note. After much effort Jon returned said furniture. Damaged. If he'd like I can expound upon how he acted... I've got screenshots of conversation. But let's just say furniture returned undone in one and severely damaged on other. But no longer missing.
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June 2021 by Mark W.
Beware has gone under the name of American Furniture Restoration so these bad reviews don't show up. All the reviews are true, I have been charged extra for the service and still not received my item back. He is impossible to communicate to or pick up an item from. I just want my item returned.
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February 2021 by Lauren B.
All of the reviews below are on target!!!! Unfortunately I have known Jon for a long time and he is capable of some really good work. BUT he promises and does not deliver....makes up stories....holds furniture hostage, etc. Months and months go by and you don't hear from him or get broken promises. Ridic. He owns a lot of phone numbers on the east end so you think you are calling someone different.....be aware!
