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February 2024 by paul Z
DO NOT USE THIS COMPANY THEY TAKE YOUR MONEY AND BLOW SMOKE UP YOUR REAR END INSTEAD OF OUT YOUR CHIMNEY!!!!!I purchased a pellet stove insert from them last year. After having my annual cleaning done (WHICH WAS OVERPRICED AND INSUFFICENT), it has not worked right since. The tech refused to clean out the liner, so when I did it myself, I find that they did not run the liner all the way out to the top of the chimney. I have been told by numerous PROFESIONALS (pellet installers and Firemen) that this is a fire hazard. When I went back to the store to address the issue, I was told that it was installed to the manufacture's minimal recommendations. Minimal does not make it right. They basically did the least amount of work possible. Instead of listening to me and my wife's concerns and addressing them, we were written off by their sales and service representative. I guess they are covered in case my house burns down so why give a damn about us. When my wife asked how much to come out and run a new liner to the top of the chimney stack to give us peace of mind she was ignored and not answered. He was more concerned with showing us the minimal requirements in the owners/installer manual. They offered no correction to our concerns. Also, since the annual service, my status light keeps blinging in 2 blink intervals. When I called the store about this, they said they would come out for a fee. This store is ridiculous with their lack of customer service. My stove is a year old was installed unsatisfactory and I have a feeling their tech screwed something up. I would give ZERO STARS if that was an option!!!!DO NOT USE THIS COMPANY!!!!!!!
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February 2024 by E. C0.
Google maps says open. Drove an hour to get here and find it closed. Complete waste of gas and time. Please update your hours accordingly
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February 2024 by Thomas Kampfrath
Knowledgeable staff, great products and good installation team. I gave only 3 stars as I'm not satisfied with the follow up process after reporting of couple of issues. I basically experience a leak underneath my wood stove. I guess it's coming from the wood I'm burning and somehow water is leaking from the fire chamber and creates a paddle underneath the stove. That is unexpected to me. I also experienced that the glass windows of the stove discolored coming from the stove itself and leaving distinct stripes on the glass that can't be cleaned with industrial cleaner. For 6 weeks I'm trying to get someone speak to me about this and address this issue but unfortunately calls and emails remain unanswered. Only once someone came out, took pictures and never heard back. So everyone out there looking for a fireplace or stove, be aware, as soon as something goes wrong you will be left alone.
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February 2024 by Guy May
I find the staff excellent. They are always ready to help with my Harmon Pellet Stove. I have owned the stove for about 10 years and do the cleanings and most maintenance myself. They are always ready to give advice on how to fix or clean the stove. In all the years I have only needed one service call and that went very well. I recommend them to all my friends and plan to purchase my next stove from them. If you want quality they are the place to go, if you want cheap you may want to go some where else ... which personally I think you will regret in the long run.
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February 2024 by Maria P
Was referred by a friend that purchased at this business, so we figured was worth a try. We were looking forward to getting a pellot stove. What a process. Yonkers required a specific package be filled out and done as required for permit. After several calls & messages left to get paperwork done, no callbacks or visit for installer were made. The lack of communication and response was terrible. Ended up requesting a refund and even that took almost 2 months. Waste of our time, especially a waste of a winter that we could have had our pellot stove installed. So upset & definitely disappointed!
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January 2024 by Joanne DiCola
We purchased our Kitchen cabinets and countertops and hardware from home and hearth. Greg is the best he designed our kitchen . He is so knowledgeable and precise with everything. He went above and beyond. We had our own contractor if not I would have had them do the remodel. I would highly recommend Home and hearth. Best customer service! Anyone who needs a kitchen remodel go see Greg at home and hearth he's the best!!
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November 2023 by Ann Marie Costello
Spent thousands to get a pellet stove insert installed in our fireplace. Come to find out they did not install a liner to the top of the chimney( only 10 feet in). This is a fire hazard and NO ONE was willing to professionally clean it. Now I am paying for it to be redone and this place will NOT.
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November 2023 by Steve Osekoski
Very helpful buying my pellet stove from them.
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November 2023 by Lydia S.
GO ELSEWHERE!! I ordered a glass door for my fireplace which came with a safety screen. During installations it was noticed that the latch for the fireplace screen was defective. It was brought back to the store where I was assured it would be a quick fix. 6 months later and I still do not have a screen on my fireplace. Every call I made to inquire (many) I was told that my screen would be ready in a couple of days... not once did anyone from the store follow up and call me. I am sure at this point that my screen is lost, not that anyone at Home and Hearth cares. I have reported them to the BBB. Worst customer service that I have ever experienced.
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September 2023 by Sal S.
First time going to this place and i ordered 6 tons of pellets . The guy in the phone said shipping is $75. They delivered the pellets and the shipping fee was $200. I called them up to see what happened . Talked to the guy. About it and he said he will call me back . Never called me back . Never. going to this place again.
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July 2023 by Amy R.
WARNING!!! Do not use Home and Hearth. Their customer service is THE WORST I HAVE EVER ENCOUNTERED. The firepit I'd purchased from them wasn't working so I set up a service call. After paying in full for that initial service call, I was "ghosted" by John in the service department. I called every day for 2 weeks asking for John to please call me back to schedule a follow up. No call back. I finally gave up and contacted Fairview Hearthside in Poughkeepsie. What a difference! I received fabulous customer service from professional adults. I would give Home and Hearth zero stars if that were an option.
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May 2023 by Phil P.
This place is terrific. If you’re looking for specialty fireplaces, custom or special kitchen assistance, and barbecues, look no further! They also specialize in outdoor kitchens and countertops. As always in life, you l pay for what you get and the team at Home & Hearth are experts in their craft.
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May 2023 by kathy w.
Definitely would not recommend! They are not reliable, not helpful at all . We have purchase number of fireplaces and each time was a problem. They also did not even try to resolve the problem, owner or manager just kept talking over you, basic concept of customer service is not there ! Multiple phone calls took to resolve the issue, and truthfully, you don't need the aggravation when you're spending thousands of dollars!
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April 2023 by Vivian Nieves
We had our kitchen remodeled and must say it was such a great experience and pleasure to work with Greg. Exceptional in putting together a design that worked according to our expectations. We love our new kitchen and thank Greg for his support from start to finish. We highly recommend Greg and Home & Hearth for their excellent service.
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April 2023 by Donna Reyer
We highly recommend using Home and Hearth if you're planning a kitchen remodel. Greg was a pleasure to work with and answered all of our questions and concerns in planning our kitchen/family room renovation. What impressed us most was Greg’s ability to understand our budget and find creative ways to stay within it. He listened to our needs, offered suggestions and followed up on every detail meticulously. He saw the project through from start to finish and was a consummate professional. What we especially liked about Greg is his straight forward manner and honest opinion. We could not be more thrilled with our new kitchen/family room renovation. Without hesitation, we highly recommend both Home and Hearth and kitchen designer, Greg Guida.Ken & Donna Reyer
