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November 2023 by Paco Contreras
Good location for Ski. Literally across the street. The place needs maintenance and refurbishing to make it better (carpets, elevator, better louging areas for groups). My main piece of feedback is the service quality is inconsistent. Some staff members are friendly (Robyn at Coffee shop and Tammy at restaurant) while others are very dry. This is a vacation place, so please train the staff to make them serve better. Not asking for much, but... adding thank yous, have a nice days, let me see what we can do, etc. Also, charging 65 cents for an extra stick for smores, after spending a week in a suite with multiple meals per day for 5 seems penny foolish. So, care for those details and you will get better reviews.
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November 2023 by Leila Kheibarshekan
Our recent stay at this hotel was extremely disappointing. Despite our reservation clearly stating that the room would have a refrigerator, we were initially provided with a room without one. After complaining, a malfunctioning refrigerator was brought to our room, rendering it useless. Additionally, we encountered issues with the remote for the TV, which was not working properly. As a result, we were unable to use the TV during our stay, further adding to our disappointment.To make matters worse, the pool was closed during our stay, leaving my three kids bored and without any entertainment. The arcade machines, located in a poorly maintained basement, were also not functioning properly and were in an isolated area.Considering the hefty price tag of 3000 CAD for a four-night stay, we expected much better service and amenities. Unfortunately, the hotel fell short in every aspect. Even the food and coffee shop left much to be desired.Overall, we were extremely disappointed with our experience at this resort. The lack of a functioning refrigerator, closed pool, poorly maintained arcade machines, and the inability to use the TV made our stay far from enjoyable. We strongly advise against choosing this hotel and resort.
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November 2023 by Stephen Halton
Great location. Wonderful views. The food is fantastic and the staff is very helpful. Indoor water park is great for all ages.
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October 2023 by KM Greenberg
Stayed in a 2 bedroom suite and it was great. Looking forward to next time. The only drawback was the lines at the elevators at peak times since there were only 2 elevators for the whole place. So give yourself a little extra time to get where you're going and you'll be fine.
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September 2023 by M M
We took our grandchildren to the water park and had a blast! The facilities are well managed except that the water slides opened about an hour later than everything else. We paid to use a locker for my purse but our clothes and towels were safe when left at a table. Lifeguards were attentive and helpful.
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September 2023 by Matthew Davids
My daughter attended a birthday party at the water park inside the Lodge. This place, as part of the greater Greek Peak resort, is unique to the area. It was packed, so it's a popular place. They have a hot food kiosk.At the pools, there are a lot of lifeguards. The facilities seem well maintained.
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September 2023 by Mike Richards
Went here for a wedding. Was a good venue for the festivities. Hors de ovoirs were exceptional. Buffet at the wedding was okay.
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August 2023 by Deb Hite
My 10 year old granddaughter had so much fun. The Waterpark is small, but she enjoyed the wave pool, outdoor pool, and water slides. She also enjoyed the mountain coaster. She went with her Aunt on the ropes course. She was scared a few times, and the young woman who was working that morning came out to her and helped her. Wish I remembered her name. She was great. Can't wait to take her again!
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August 2023 by David Henry
The lobby is worth a visit, even if you're not staying here. Nicely designed! The rooms are tired. Stains on the carpet, very poor lighting. (Bring a tall lamp from home. Otherwise, you'll be using your cell phone's flashlight a lot.) Kitchen has a small number of utensils. (Bring from home anything that you think that you might need. Leave it in your car until you see if the unit has one.) Building is designed to give lousy views from the window. (I've posted a picture of our view.)The carpet wasn't vacuumed and the stove was greasy when we checked in. But the staff responded quickly to our call. (Apparently. the cleaner had gone home sick and not told management that the room wasn't finished.)The hot water didn't work in the kitchen sink or dishwasher! I looked under the sink and found that the hot water was turned off. (It seems that a new dishwasher had been installed previously, and the installer had forgotten to turn the hot water back on. Based on the undisolved dishwasher soap tablets on the bottom of the dishwasher, people had been unknowingly running the dishwasher with only cold water for a while.)We got takeout from the onsite Carver Restaurant once. The food was very good.There's a lot to do in the Finger Lakes! If you're spending your time out touring, this hotel is adequate. If you're looking for a place where you can enjoy the room, you may want to look elsewhere.
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August 2023 by kailyn denton
We were a bit disappointed at how early the pool/waterpark closed on 7/16 after buying 9 waterpark tickets and renting a cabana.The service at the bar was amazing, our bartender was Nichole. She was very nice, chatted with us, and made amazing drinks. We ordered dinner and sat at the bar to eat instead of taking it up to our room because of Nichole's amazing customer service!
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July 2023 by Kali Paonessa
My stay at this hotel was great until I checked out. I stayed two nights this week for a baseball event my son was participating in. Several other families with children participating as well as some of the event staff stayed at the hotel. The rooms were beautiful and well suited for families. My stay would have been excellent until I checked out ( early, before the 11 am checkout time as I had an event to attend) a few hours later I received a $70+ charge to the card I placed on file with the hotel. I initially authorized the standard $100 hold on my card for incidentals, Without returning this or deducting from the $100 I received a second $70 charge to my card. I called the hotel and was transferred several times before someone could look up what that charge was for. Eventually they found the charge and it was for wine bottles and glasses taken from my room. I absolutely did not drink or take the wine left in my room... I did not request wine be left in my room nor order it from room service It was just there on the dest and I left it untouched like the coffee items it was sitting next to.No one in the hotel could address my issue with the charge, they need the manager (who is oddly enough not there at the beginning of the 4th of July weekend I would assume is popular for a hotel/waterpark). I was transferred to leave a voicemail, I took it on my self to also email the hotel..... but here we are hours later (after the housekeepers or whoever said these items were missing have left for the day) I am leaving a 1 star review in the hopes that someone calls me back......
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July 2023 by Mike McCaig
We were at the Land Rover 75th Jubilee celebration and had a wonderful time. The staff were great to work with and the service, food, and entire venue were outstanding!
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June 2023 by Elizabeth Lansburg
Attended a conference there, stayed for two nights, and had breakfast, lunch, and dinner. The whole place seemed a little cold, but I'm always cold. Staff were very friendly!Rooms: Rooms were nice. Mine had a small kitchenette with full size fridge, gas fireplace, dining table, couch that could convert to a bed as well as a separate double bed.
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May 2023 by Jared Martin
Traveled to the water park and arcade for just a day. All the staff were attentive. The areas were clean and well maintained. A few of the splash pad items have stopped working and the small child area happened to be closed for the day
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April 2023 by Kara Mason
Beautiful building with a pretty view of the slopes across the street. Very nice ski shalet-type feel.Nearby activities: Very convenient access to the slopes across the street. Great variety of areas to ski/snowboard on