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July 2024 by Pinkesh Sawant
Had a very pleasant experience. The hotel is very clean and the location is very quiet. Staff were very helpful and courteous. Had lot of options for breakfast and the rooms were very spacious and clean.
Rooms: Rooms are very spacious and clean.
Noteworthy details: Very courteous and polite staff. They are very helpful.
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July 2024 by Valanka Fernandes
We stayed here for 2 nights while visiting Ithaca and Niagara Falls. The hotel room was clean. They provide decent breakfast spread not that great (bagels, waffle, scrambled eggs, fruits, juices). They don’t keep basic sliced bread though which we thought should be added and no microwave in the breakfast area.Overall decent stay
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June 2024 by Greg Rogers
Good location, room was great, decent breakfast provided(waffles, bagels, juice,etc.)
Rooms: Standard room, bed was quite comfortable.
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June 2024 by Tzemah Yoreh
We stayed at this hotel during a road trip, it is conveniently located for a drive between New York and Toronto and decently priced. We got adjoining rooms, which was perfect for our large family. The breakfast is decent and there are the usual amenities. Staff is friendly. The only thing I'd change is the option to pay in cash for items from the hotel store.
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June 2024 by Mohammad Ali
Was excellent
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May 2024 by Briella A
BED BUGS this hotel was absolutely disgusting and foul smelling the room when we walked in looked like it hadn't been dusted or cleaned in months and DUST EVERYWHERE bed bugs were on the floor along with multiple other specimens and crumbs. HOTEL WAS ABSOLUTELY HORRID AND NASTY DONT STAY HERE.
Rooms: HORRIBLE AND NASTY BED BUGS AND BAD SERVICE
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May 2024 by Gretchen
BED BUGS DO NOT STAY HERE!! ABSOLUTELY FILTHY ROOM!
Rooms: Dirty, Dusty and the bed looked like it was slept in. It also has bed bugs!
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May 2024 by Dr. Phil Smith
The rooms were very clean, the breakfast was excellent all 5 stars however the service was 5+++/5! The best of any hotel I have ever stayed at. Every person I dealt with on the phone, in person at the counter couldn't do enough for me and my son. They all really cared about how we were doing- We broke down on the highway and they even let us store our trailer in their parking lot for over a week. The people I remember are Jo and Curtis at the desk and Jim (maintenance?) even lent us tools. Thank you Cortland Marriott:)
Walkability: We were able to walk a block to food. I would recommend Doug's Fish Fry for takeout or dine-in.
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May 2024 by Lenny Abiuso
Breakfast was below par. Room was OK.
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April 2024 by Jason W
Very nice hotel. Friendly staff. Nice options for breakfast. Check-in was fast.
Rooms: Comfortable rooms with a mini fridge and microwave.
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March 2024 by Danielle Clair
Efficient and economic especially for families with little beans
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March 2024 by B C
I rented a room a few days back and only stayed a few hours. First while checking in i used my girlfriends cars and they never asked for ID to get the room which is one. After checkout the next day I get a fee for smoking which my girlfriend nor I even smoke whatsoever. I gonamd try to find out why or to see if someone entered my room which they never got back to me about. I called corporate and like 10 min later i get a call saying they refunded my money. The manager is completely rude and doesn't even reu to hear you out. Something is definitely of why would they refund it if they have so much so called evidence. Then she proceeded to tell me my girlfriend supposedly went back to the room in morning to retrieve her cell phone which is a complete lie. I have a tracker and she never left the house at all. So whoever went there and said they were her made it up which means the desk just gave some random person a key to enter the room. Maybe that's where the smoker came from. Plus how would they know my girlfriends name I never signed her in there. Something is definitely off about the whole situation. I think because they basically called us liars ill go to the police tomorrow and have them find out if someone went in there. Cause either the staff is lying or they just let anyone in your room when you rent them. I would watch out for the fake smokers fees cause we have never been smokers and they tried this craziness. Plus the staff is beyond rude. I coulda took it there but I won't be that petty. I'll get to the bottom if this 1 way or another. Not gonna be blamed and then basically called a liar when I'm as honest as can be.
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March 2024 by J Grimes
They try to get away with charging people $200 extra for smoking and we're non-smokers. Watch out on your credit card bills!
And corporate doesn't answer the phone FYI.
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March 2024 by Robert Williams
Very clean rooms that looked modern and new. Friendly front desk staff. Would stay again if I ever end up in this party if the country again.
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March 2024 by Kevin Patrick
I just have to say that Joanna was an absolute pleasure to deal with. Her customer service skills are amazing. Thank you for helping us out of a tricky situation with hotels com.