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September 2023 by Joe D.
Worse shopping experience I ever had. Their Kitchen department lacks professionalism and knowledge. I'm sorry I made a purchase there. GO TO LOEWS.
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September 2023 by Holly S.
Always has items or machinery i need for rentals. Has good selection of fences. Great for anything you need on a whim
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June 2023 by Tommy H.
I was picking up a online order for a outdoor swing and I was rudely greeted by a young man in his 20s. After explaining that I was there for a online order I was ignored. His name tag said "William Fischer," which I doubt is even his real name. I had to wait almost 30 minutes to receive my outdoor swing from "the back of the store." I asked Mr. Fischer to help me load the swing into my car because I just had back surgery and he denied my request for help. I had a horrible experience her and do not suggest coming to this Home Depot.
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June 2023 by William J F.
I was shopping at Home Depot and needed some help looking for a certain color paint. I approached a young man named William Fischer. He was insanely rude to me said that he is better than me because he is an exterior ff of Sound Beach Ny. He then stated that his house is bigger than mine and said to look it up on Zelle, and told me his address (6 lugin court, Sound Beach, Ny) I looked it up and it was insanely small (just like his penis). He then started yelling profound racial slurs at me stating he that i started drama and that i should own up to it. After me denying "starting drama" He then said he will "f*ck y'all n***as up, alright" (i was with my friends at the time). He was lucky i did not call the police on him. He should be fired and banned from ALL Home Depots
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May 2022 by J T.
I definitely appreciate the military/veteran savings. I had to return a rotten orchid and the young man who helped me was fast and knowledgeable. Thank you.
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May 2022 by Jennifer T.
I definitely appreciate the military/veteran savings. I had to return a rotten orchid and the young man who helped me was fast and knowledgeable. Thank you.
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May 2022 by Jhune P.
The Home Depot in South Setauket NY the associates here have very poor customer service. I have went here a few times because it's the closest harware store in my area, I ask an associate to help me out to find an item and he said its not his job its the other guys job, went to couple of associates and said the same thing, which is very upsetting. these bunch of dudes just walking around the store not doing anything. One lady page overhead and no one came to help I left without the item on my hand. It's the worst place on my opinion. And the other guy on the line was saying the same thing to the cashier and the cashier blasted on him because shes's saying he's rude and it's not her job on the first place. Like wth wrong with this place! Rather than talking calmyly she just went on a higher note. SMH stay away from this place
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April 2022 by John Anthony D.
This review goes out to the African American woman working the service counter This woman is rude I've been there multiple times and every time I've been there she has been rude nasty And ignorant She does not belong in customer service she belongs in parking lot clean up and dumpster duty
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December 2021 by Kyle Gaynor K.
They Home Depot sucks I was shopping and someone stole my cart and I wanted to make a new key for my child and no one helped and i bought a piece of plywood and it was green and molded and it snapped. If you were in the area I suggest you never go to this Home Depot
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September 2021 by Aspiring M.
Don't believe what any of the Home Depot Installation sales reps tell you about their windows/doors "Double Lifetime Warranty." It's simply not true. Labor is not covered beyond 1 year! Look at their contract verbiage below. When I inquired about the discrepancy, this was my reply: "My understanding is the line references our lowest warranty that was available on an American Craftsman window which is 1 year and the others would in essence be an upgrade to it. I can assure you having been with Home Depot in the window installations business for over 8 years now they consistently favor on the side of taking care of the customer including any service concerns and issues." It's b******* because the salespeople will be long gone by the time you file a claim. It's what's in the contract that you sign that matters in the eyes of the law; not a marketing brochure or something said in an email. Plygem/Simonton's customer service rep, Mikka, told me that they get lots of complaints from unhappy customers when Home Depot does not honor the warranty. Moreover, they told me HD's (underpaid) subcontractor installers make a lot of mistakes. All confirmed by Simonton's supervisor, Lori Hendershot. The 6500 series window itself is warranted for 20 years and prorated afterwards. This is taken from their contract. Workmanship is only for 1 year! 7. WARRANTY AND LIMITATION ON WARRANTIES: (a) Warranty: Unless otherwise stated in the Agreement, Home Depot warrants for 1 year from the completion date that all Services shall (i) be performed with good workmanship and (ii) conform to the requirements of the Agreement. During the warranty period and within a reasonable time after receiving notice from You of a warranty claim, Home Depot may, at its sole option (i) correct or replace each Defect, or (ii) remove each Defect and refund the full purchase price thereof to You; provided, however, that all warranties are voided if (1) anyone other than Home Depot or Service Provider performs work upon or otherwise modifies any materials or Services provided under this Agreement, or (2) You fail to pay Home Depot as provided in this Agreement. (b) Limitation on Warranties: THE WARRANTIES PROVIDED IN THIS AGREEMENT ARE STRICTLY LIMITED TO THE FOREGOING EXPRESS WARRANTIES CONTAINED IN PARAGRAPH 7A, IN THE WARRANTY SECTION OF THE AGREEMENT, IF ANY, OR IN THE STATE SUPPLEMENT, IF ANY. YOU ACKNOWLEDGE AND AGREE THAT NO OTHER WARRANTIES ARE MADE OR GIVEN BY HOME DEPOT OR SERVICE PROVIDER, INCLUDING ANY WARRANTY FOR FITNESS OF PURPOSE, WARRANTY OF MERCHANTABILITY, OR ANY OTHER ORAL, EXPRESS OR IMPLIED WARRANTIES. HOME DEPOT'S EXPRESS WARRANTIES ARE VOIDED FOR ANY DEFECT CAUSED BY ABUSE, MISUSE, NEGLECT, ACTS OF GOD, LACK OF PRESCRIBED OR STANDARD MAINTENANCE, OR IMPROPER CARE/CLEANING. ANY MANUFACTURER'S WARRANTIES PROVIDED FOR GOODS, MATERIALS, OR EQUIPMENT WILL BE PASSED THROUGH BY HOME DEPOT TO YOU, AND YOU AGREE TO LOOK SOLELY TO SUCH MANUFACTURER FOR REMEDY OF ANY DEFECT IN SUCH GOODS, MATERIALS, AND EQUIPMENT. HOME DEPOT MAY ASSIST YOU WITH WARRANTY CLAIMS AGAINST MANUFACTURERS.
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June 2021 by Melissa M.
Very helpful group of staff! Went in looking for something very particular & the store manager Howard was extremely helpful and knowledgable! Would defintely recommend this location.
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March 2021 by Sydney B.
I went to the store to purchase a storm door and a steel front door. Peter the door associate has gave me the worst experience in history of customer service. From the lack of eye contact, disrespect, and overall hostilityFrom this man is just out of control. He made me run around the store looking for a lumber cart and then I had to lug my doors in my car by myself. What a shame. I spoke with Howard the store manager, and he did nothing about this situation.
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October 2020 by Natasha T.
The Home Depot Bravery Honor Loyalty Sacrifice On the frontlines operating in top priority to COVID-19 pandemic. Following all laws in place by NYS Governor Cuomo and CDC Staff equipped in PPE enforcing customers upon entry to be wearing a mask. Implementing social distancing plexiglass for customer/employee separation Shopping in-store into the holiday season lots of deals Offering value quality in merchandise Shop on line fast reliable dependable through Ups Holiday ready From the outside grounds to the interior kept meticulously and in great order Team provides excellent customer engagement helpful courteous professional
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October 2020 by Steve J.
They have instituted a new return policy. If you don't have a receipt you can't even get a store credit. Tiny sign by the service desk that no one would even notice. Terrible customer service. I am a 25 yr customer, they won't budge. No notice in my Home Depot credit card statement either. If they aren't going to provide great service what's the point coming here? I can but there stuff anyplace. Go to Lowe's, use their card and get 5% off anything you buy. That's caring for the customer. HD could learn something. Going to cut this card up and forget about this place. And good luck if you get Selena as the manager, she is like a stone.
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August 2020 by Jeanie Fitzgerald
We had an issue with Coram Home Depot in May, and I finally emailed the store Manager, Howard, about that experience yesterday. I hoped to point out some “room for growth” for one of his departments.
