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November 2023 by Lenny F
You can only judge a company by what happens when things go wrong. Things went wrong for me. I ordered a mattress that was too high for my frame and bought the adjustable base (which just made it higher). In tv view mode I was less than 4 feet from my ceiling kind of mistake. Elisa at the store in Commack made everything right. She took our call AFTER HOURS on her cell that night! She arranged for the wrong mattress to be picked up and a new one delivered in about 48 hours. Both delivery crews were amazing and professional as well. I can not say enough good things about Elisa and company she represents. If you need a mattress make sure you ask for Elisa because if there is an issue she will get it fixed fast and the mattress I am now on, although much less comical, is AWESOME!
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November 2023 by Kate Kearney
I had a super easy experience. I went in, was helped, found what I needed, and got delivery for the following day. I appreciated that they worked within my budget and didn't try to oversell me. I definitely recommend them.
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September 2023 by 1BADSCC
2nd bed purchased from here due the great employees that are very personable and down to earth. Francis is Great to deal with and made my experience 2nd to none. This is why I will only go back to this location and see him from now on when ever I need a bed. I will again Highly recommend this location in Commack it’s AAA +++5 stars all the way.
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September 2023 by Elizabeth Ferrara
Debra was awesome. Very knowledgeable. Would definitely recommend anyone looking for a mattress to go see her!
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September 2023 by Michael bonGiorno
Excellent selections and service. Scott the sales person was and always been very helpful and diligent in making sure I was satisfied with the product and service. Knowledgeable thorough and friendly. I'll be back for my next purchase for sure.
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September 2023 by Phillip Falco
My wife and I were very happy to enter this store today as Debra made shopping enjoyable and found a package for our needs within our budget. She made the whole experience much better than expected and overall highly recommend coming here for their customer service!
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August 2023 by Leslie Drake
One of the best buying experiences I have had in many years. Debra was very knowledgeable, advised me regarding a variety of mattress options and talked to me at length in an effort to ensure I make the appropriate decision based upon my physical needs and sleep patterns. I would highly recommend Mattress Firm to anyone interested in buying a new mattress. BRAVOMATTRESS FIRM!
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August 2023 by Jim Smith
This is a magnificent store. I literally walked in and with Debbie’s wonderful help made a large purchase which would be delivered the following week. I chose a beautyrest mattress (13.75 inches) on an adjustable bed that had all the bells and whistles. I knew it was a big investment so I spent a lot of time there feeling the mattress and learning how to use the adjustable base. Debbie spent a lot of time with me answering every little question. I went to the store every day with more questions and more concerns,As if Debbie didn’t spend enough time with me she continued to be patient, caring and knowledgeable. I went back again Friday and that was Debbie’s day off so Scott helped me. I was considering switching to a tempurpedic mattress and adjustable base. He was kind and gracious to me as well. Unfortunately, through much contemplation I went back a forth day in a row and asked for a refund for my purchase that had nothing to do with the quality of the product, store selection or VIP service that I received. Without a hassle a refund was issued. That’s the sign of a good store. No pressure and within seconds I got my money back, it’s my future go to place for all bedding needs. Thank you Debbie and Scott. I hope Debbie’s cat is doing well too :)
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August 2023 by myra Lapidus
Debbie was awesome. She took her time showing me different mattresses and options. She was very patient and knowledgeable.
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July 2023 by Nicky B
I came to this location looking for a platform bed and Michael the sleep expert was very professional and knowledgeable, after asking me a few questions about my sleep preferences he helped me choose the right bed. My bed arrived as expected and the delivery guys were very professional and friendly. I highly recommend that you consider this location if you are looking for a bed, and you are not quite sure of the kind of bed you need. I will definitely go back for my next mattress purchase.
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July 2023 by Harry Vahjen
Brought My Mom there and our salesman Scott was a pleasure. He listen to my mom's needs and met them with a fair price & great service. Thanks Scott!
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June 2023 by Jessica Tato
Debbie was a pleasure, she’s great at what she does! I’ve always been afraid to get a new mattress since I thought I’d have a typical sales person push things on me. She made the experience remarkable and she works things out with you. Would recommend talking to get your bed!
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June 2023 by Lori Kisel
Found and in stock queen mattress on site. Scott in Commack store near Costco was professional and patient. Was able to order a bunkie board at warehouse and pick up same day. Seemless process, excellent customer service.
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June 2023 by Jaclyn Aloi
Scott from mattress firm in commack (6 garet place, commack NY) is by far the best person I’ve ever had the pleasure of doing business with. He answered all of our questions and concerns patiently and politely. He went above and beyond in every way, treating us respectfully and courteously. I highly recommend doing business with him and his team if you prefer to be treated with respect and care, and not just a sale. Thank you Scott, for everything.
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June 2023 by Marsha K
Debbie definitely changed my mind about shopping at Mattress Firm. Her customer service was not good. It was outstanding she helped in every aspect of the sale. Accolades to her for going above and beyond.
