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March 2024 by John N.
The apartments are nice but the staff not so good . John Nordstrom rude and unprofessional . you can tell he's high
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January 2024 by Carter Toni
I was contacted by Angela Olsen a recruiter for Heatherwoods . She was absolutely amazing. She helped me through my interview process, kept me informed of where I stood throughout the process and explained with details what to look forward to if I came onboard as an employee . I’m now a proud employee of the Heatherwoods company . Thank you Angela .
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December 2023 by Olympia Spinelli
Update to my previous one star review. The maintenance supervisor reached out to me and the door has been properly fixed. Joe was professional and took care of my concerns.
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December 2023 by Olympia S.
I want to update my bad review written the other day. The maintenence supervisor reached out to me and the door has been fixed properly.
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November 2023 by christen mann
Service severely lacking. I will NEVER rent or refer here!
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November 2023 by bonnie d.
This company focuses on the bottom line, not tenants. Most amenities are unavailable/out of order and "waiting for a third party vendor to fix". Meanwhile, they'll boast about spending hundreds of thousands to install tech to remove the doormen (the same ones they lost an underpaid wages lawsuit over.) Additionally, reaching out to management means that you'll get a leasing agent to respond to you. Their focus is signing and renewing leases, not servicing tenants. In many cases, the agents were downright rude to me when requesting an update on an maintenance case that had been open for five months, and one the city issued violations over. While I love our apartment, Heatherwood's management (or lack thereof) really takes away from feeling at home.
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October 2023 by Serena Bradley
Sorry I have to go. Wow I paid my rent a week before due, and they're saying I have late fees. Computers hugh.
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October 2023 by Angelic T.
This may be the only way I get some relief! ***NO CONTACT FROM LEASING OFFICE*** They have fixed some issues but it is literally IMPOSSIBLE to get on Contact with anyone over the phone or email. I was overcharged on my rent last month for property insurance, which I already have?? I have left SEVERAL messages and emails for them to call me back. Im at the point where my lease is up and I'm absolutely considering leaving. ***THE BUGS*** I cant take it, there are so many bugs in this place I'd swear Im living in the jungle. I have to spray my apartment at least twice a month to see any sort of relief! **BATHROOM** The toilet smells like it belongs in a gas station! I have put bleach, gels, clorox drops, wallflowers, candles and it still smells like someone urinated all over and around the toilet! My lease is coming up and I'm so tempted to leave if I don't hear from anyone!
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August 2023 by Rachel W.
We live in the Hampton Bays Heatherwood Location. I want to start off by saying the maintenance crew here are amazing & we have had a great experience with them. It's the Corporate office that sucks. Be prepared for astronomical rent increases year over year, absolutely no budge from Management on reasonable circumstances, and very rigid policies that do not put tenants first. They charge ridiculous non-refundable fees for EVERYTHING. They reel you in with false advertising of the property - they say these apartments are "luxury" and have all these amenities like pool, gym, etc. But the amenities are not actually on the grounds here, they are miles away at another Heatherwood location. They even tried to get us to apply for the apartment without actually seeing the property or apartment we would be renting. Once you sign the lease, they're total assholes to deal with. The apartment appliances and plumbing are very old. Electric bills are very high in the summer months. There are Section 8 people living here who can be unpleasant, not to mention they are paying a fraction of what we are paying. Rents were raised so high that many tenants were forced to move out last year, then they had over 12 vacant units sitting around un-rented for months, and they finally brought rents down slightly, although there are still discrepancies in what some tenants are paying vs. others for the same exact units. We have never had such a horrible experience with a landlord/management company in all our years of renting. In a human-centric business of apartment rentals, they have 0 compassion for good tenants, you are literally just a number to them.
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June 2023 by Jaclyn Tesoriero
My partner and I moved in on May 1, 2023 at 500 Peconic St Apt. 12-6B. When we picked up our keys to the apartment, we were greeted by our maintenance guy named Joe. He was not only Professional, but very personable and friendly. Joe’s responsibility was walking us through the apartment and reviewing all of the details prior to us signing the final lease agreement. Joe was very diligent and thorough, and answered all of our questions without any hesitation. He also made us feel very reassured that if we have any issues relating to maintenance, we will always be able to contact him. I have been living in apartment complexes for over 25 years and I have been at Heatherwoods for only two weeks, and I have to say—I am more than impressed with not only the way my initial rental was handled, but the day I walked into my new apartment with Joe. I hope that Heatherwood knows that their staff goes above and beyond. Just wanted to say thank you Joe…Courtney and I appreciate everything.Thank you,Jaclyn Tesoriero & Courtney Westenberg
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June 2023 by Savannah S.
We picked this building because it had 24/7 doormen. The building has suddenly decided to get rid of them. You now have to have your phone on you to unlock the doors to get in. Seems really unsafe for a women coming home at night- if your phone is dead you have to call the super to get him to unlock the doors. After 2.5 years of living here we'll be leaving when our lease is up. Another thing to note is that this building has a D energy rating- our power bill is $400-$600 in the summer.
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May 2023 by John Murphy
The owner is a wonderful man
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May 2023 by Keith McGuinness
The 2 ladies at the front desk are very nice and helpful! Had an issue one year with renewing my lease, and they helped me with it, and settled it in less than 10 minutes!
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March 2023 by Lewis Person
Zenhia was such help. Wonderful customer service skills. Such a delightful person to speak with. She really help you get a full understanding of any issues you may have.
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March 2023 by Jean Milevoix
I had an outstanding experience, the representative was very professional and helpful
