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“Adrian and Jermaine were amazing! As I was visiting my mother accidentally shattered her phone screen and needed repairs asap. They let us know all technical warnings before taking it in and had us in and out in less than 30 minutes. Will be recommending Wireless Hope going forward, as we have gone to other techs (Albany) who have completely messed up basic cell prompts in the past.”
“My husband and I both exchanged our phones for new ones. Lindsey was the best sales consultant we have ever had in our many years of experience as Verizon customers! She answered all our questions accurately, took the time to help set up our new phones, and most of all, interacted with us in such a delightful professional manner. We will always remember the way in which she served us with such diligent care. Brandt & Charlotte”
“Great experience in getting a new phone after my old phone bricked itself.
Unlike other Verizon stores, this one actually helped make sure I got the new phone set up and all my apps properly installed”
“I met with Vincent this morning who provided excellent customer service. He had me in and out very quickly even while assisting another customer at the same time.
Thanks Vincent!”
“My phone fell in the toilet & broke. Felt bad about coming into the store an hour before closing, but Darrius took care of my husband and I without feeling rushed & even stayed an extra 20 minutes for us. He even mentioned that my husband could get a brand new phone if he wanted to for practically free that day. So we both walked out with brand new phones!!Darrius was extremely straight forward, personable, honest and patient. We were going to do this all online, but happy we stopped in instead. Thank you!!!”
9:30AM - 7:30PM
87 Central Ave, Albany
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“The owner of this shop, Bines, is so wonderful. From the moment I came in he gave me a warm welcome and fixed my phone in only 20 minutes. Fast and friendly service, I will always come back to him when I need a repair. He gave me an amazing deal on fixing my iPhone Pro Max 11, he's very affordable and is so good at what he does. I love this business!”
“As soon as I walked into the door I was seated and helped immediately. Great customer service and wonderful attitude from the manager & employees. I had a great experience. @ East Greenbush NY AT&T Store”
“Excellent service! The owner is very knowledgeable and explained in detail as to what was done to my phone and why. He's also quite friendly and pleasant to do business with.”
“I was having trouble using my phone as it was frozen and I couldn’t swipe it to open it. Eric, the manager was awesome and was able to fix the phone without difficulty or cost. Thank you Eric.”
“I called ahead with questions and talked to Justin. Later in the day I stopped in to buy a new SE phone. Justin was great and made the transaction easy to understand and seamless. He spent time setting up my new phone and helped me to transfer everything over from the old to the new. He applied my new screen protector and made sure I had accessories that I needed. If I had tried to do the new phone setup myself, I'm sure it would have taken so much more time and would have caused me so much frustration. While I was there, two other customers came in because it is a busy location. Justin was manning the store by himself, but was able to help others between set-up steps. He is very proficient at his job and I hope Cricket Wireless recognizes the excellent team members who make them look so good!”
“Luca and Stefon were awesome and helped me at Central Ave when other stores couldn't. They helped me get my stuff transferred off of an old phone that had a broken screen.”
“I've been a T-Mobile customer for over 20 years and have never regretted it. I dropped by here yesterday to get a new sim card. I was helped by a wonderful young man, Marco. He knew his business, was informative, knowledgeable and friendly. Unlike some places I've been, he made me feel welcome while he replaced my sim card and checked to make sure it worked. Anytime I need help in the future, I'm coming here!”
“Verizon was charging me for a bill I should have never been charged for. I refused to pay it. I spent several hours in total trying to handle this chatting with the live reps online and with calling Verizon on the phone. They refused to help me. I finally was able to make it to this store location and spoke with Shakira the manager and told her my situation. She was able to resolve the situation for me by reducing my bill to $0. She was going back and forth on the phone with verizon and stayed an hour after closing time so that I didnt have to deal with this any longer. Thank you Shakira”
“MALIKA was the best salesperson that I have encountered.She came in on her day off to finish my sale.I can’t say enough of how good she was to come in on a snowstorm.Definitely one of a kind.She earned a big raise.”
“Went to the Verizon store in Latham to upgrade my phone. The rep David was excellent. He was friendly, knowledgeable, skilled and had a really good rapport and sense of humor. Overall a great experience”
“Best Service from ATT!!!! Never go anywhere else!!! Both G Shaun and Chris were assisting two customers at a time to ensure the most efficient service for all who were waiting. This location offers the best service, they took such good care of my sister and I without even a commission or any type of benefit.I was working on getting a line transferred for over two weeks. I could go on and on about the troubles I had with ATT, however this experience made it all OK. I cannot stress enough, if you are in the capital region in Upstate NY and you need to find a good location to visit. You really need to go to Glenmont store!!!! Amazing Service!!!!”
“Changing a phone plan can be so stressful and confusing but not when you have a Sales Rep like Jose! As soon as we met Jose I knew I had nothing to worry about. He relieved all my stress immediately. He is an expert in his field and was able to answer all of our questions. We switched over three phones and all went smoothly and quickly. He has outstanding customer service skills and if I was able to give him 10 stars I would! Thank you Jose for making the transition to Cricket so easy”
“I'd thought I cracked my screen and was having issues filing a claim online. I went in and Justin was able to fix the issue which was actually a cracked screen protector. I was taken care of and sent on my way in no time! Super friendly and fast service and a much better experience than the Altamont location.”
“Mike Jardieu, the Manager at the Latham, NY AT&T retail office, has been extremely helpful in assisting me in securing a refund for overpayment on my bill. He spent a lot of time helping me resolve this issue.”
“The store is excellent and the representatives are very knowledgeable except I really wish they would answer their main line. I wish to speak with two of the reps and never know if they're working. For one week I've tried to contact them and the phone just disconnects. I got a bad phone it's not crickets problem it's Motorola's. They are mass made production wise and sometimes it happens but I can never get there because I only want these two reps so I'm pretty unhappy about that”
“Service was very quick and the staff courteous. I came in around noon and someone helped me sign in right away. They had a nice selection of the latest phones on display to play with while I waited for a few minutes. My rep, Omar, replaced my cable modem while I explained to him about my problem. Omar's comments confirmed what the tech told me on the phone earlier, so they must take notes and refer to them on customer issues.Omar also noticed me checking out their phones and made me a great offer on their mobile service that matched my plan but at a lower cost.The attention to detail was very noticeable, and I appreciate the offer on services that are important to me.”
“Dontay was very swift and polite with helping me out. Not only was he able to assist me with multiple issues he was also able to train his associate Brina at the same time. Very pleased with the service.”
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“Taylor was incredibly professional and thorough in explaining everything I needed to know about my replacement phone. Very friendly, patient, and extremely knowledgeable to make me feel comfortable with my new phone after a phone-ending drop of my old phone. Give her a raise!”