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January 2024 by John Ogren
No one has any product knowledge
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January 2024 by 7789scott
Knowledgeable and polite.
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January 2024 by Bill Z.
I was not previously familiar with the Hatchet Hardware stores, and it was not obvious to me that this was (a new) one until I did a search online. There was no obvious sign for that - but plenty of ACE banners - except a letter-sized paper on the front door. The store is quite clean and very well laid out. I was greeted and asked if I needed assistance very shortly after entering the store. The selection of products in the store, ACE and otherwise, satisfies most of my home and garden needs. They're not the only ACE hardware store in my vicinity, and not the closest to me either, but it's great to have this store as another option, especially when I'm shopping in Colonie.
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November 2023 by Russell Martin
I tried returning a electric heater that wasn't working up to par and the manager told me that they don't refund heaters and could tell he was being rude with an attitude. He couldn't give any reason why they won't refund. Tried blaming my socket in my house(my tenant is a electrician, which laughed at that scenario) so I said whatever and traded it in for another. Well the next was even worse, the dial to turn low to max did not work and was not blowing out any air. So brought it back and he starts arguing with me that it works fine and says see it's getting hot.. yea it's getting hot in the inside and burning the unit which was throwing off heat. Thankfully I recorded the entire thing because it was just odd behavior. In my 40 years of living I never had to argue about returning something for money I work hard for. It's disgusting companies do that to people. I've never been treated like a thief before until now and my job is a corrections officer. So last thing I'm trying to do is steal. None of the people there had any customer service qualities. Wish I got his name, he was a Hispanic male.
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November 2023 by Robert Claffy
Everything is locked up. If you're trying to touch a product before buying it, go to a different location.
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October 2023 by Pedro Contreras
Prices are ridiculous, $9 for a 3m electrical tape? A 10 pack is $11.98 at Lowe’s! First and last time to shop here….
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October 2023 by Nathaniel Galapon
Small enough to make it easy to find stuff and personnel are approachable and knowledgeable while big enough to have most of what i need
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September 2023 by Sandra Nowaski
I like the store and I am happy they are finally taking the rewards card. The staff is friendly and very helpful. I met a man named Saul who was putting up a Halloween display and asked my opinion about lights, he did use my suggestion but I have to say the big cat should be up on the table with the smaller stuff around him, you can't see the lights and other items because the cat hides them...
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September 2023 by Glaze Fern
I really had a good experience buying at this branch. Staffs are very helpful and approachable. They helped me with purchasing a wheel barrow. When I got home I noticed that there is a missing bolt on one side of the wheel so I went back to let them know and the store manager was very courteous in helping getting a new bolt and putting it in for me. I will definitely be back here.
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September 2023 by Robert Roark
Very expensive
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July 2023 by Odell Price
The Manager Saul and another worker, Anthony, were very pleasant and helped us find the item that we were looking for.
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July 2023 by Victoria Dickson
I have shopped at a few Hatchett hardware stores for a few years. So, I was hyped to learn that I was gonna have one right around the corner from me. Well, the guys who started working the store, were extremely courteous. As soon as they got other staff in there, things changed. It's like they don't want to get up and help you. I walked in today, asked for the location of casters. They didn't even what casters were. Okay... but then, they said either aisle 7 or 8. Neither of them bothered to get up. However, after looking for items on my own, one guy did manage to GET UP to come tell me that the store was closing in five minutes. Unbelievable! I try to support smaller businesses, but my past few visits have made me rethink patronizing this store.
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July 2023 by Benjamin Leonce
Best place ever ....I just love their team work ....works.....
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June 2023 by Jennifer J
Nice store. The staff deserves more pay than they get for everything they have to do. Definitely short staffed but still a nice experience every time I go in.
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May 2023 by gg delo
Very organized store, clean, fantastic service ??. Lots of unique things.
