October 2020 by Grace G.
I called up to inquire why I was given meds, both 2 inhalers, which were expiring in 6 months. Instead, the pharmacy staff condescendingly explain that I was given enough time to finish my medication. I questioned the explanation because to finish 200 puffs in 16 days every 4 hours is crazy! It was prescribed as needed too. She could't answer then started talking about the pandemic. You think you can explain, twist things and talked like you are talking to a child, almost scoldingly. Then to casually say you can alwAys get another prescription. I paid for those 2 inhalers and I will pay again to get a new prescription. Your staff members were also agitated with my clarifications and then you make it appear that I'm the agitated one and say things like "we are busy, we have customers waiting" as rudely explained by Sonia, one of the staff, who tried her best changing the narrative like I don't deserve a proper resolution. Just because their explanation was faulty and I was able to ask intelligent clarifications. Alternative truth is difficult to pull off. Madeline hanged on me prior to that saying, "let me know what you want do, then hung up! If you are truly genuine in the resolution, you would have waited for me to answer your offer instead of hanging up. A simple apology or a simple offer of genuine help in a respectful tone would have been enough. You gaslight customers and then you twist and manipulate it like the customer is the agitated one. Wow! I can't imagine how you are in real life! You are a disappointment and an embarrassment to Walgreens and other pharmacy workers who truly help.