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“Excellent service , I had alot of issues with my phone went in listened and helped me with out the preasure of trying to buy another phone like the other verizon that i went to and when i said i dont need a new phone they could not help me all of a sudden. Here they were frendly,professional and didnt try to make me buy a new phone. They are my verizon store from now on going forward”
“Elizabeth is an excellent person! I adored her she took her time to help me and transfer all my number information and my phone information. He also told me about the internet at home and it is excellent. I recommend you come here! Especially for Elizabeth, excellent customer service.”
“I came here after dealing with another Verizon store that did nothing to help me and it was like night and day. The staff were so helpful and didn't try to pressure me into changing my plan. They did tell me that we could save money by opting into autopay, benefits of other plans, etc. They set up my new phone easily, ensured it worked, and answered all my questions.”
“Came in to upgrade my phone end up getting good deal on Samsung tablet. This is the only store I visit for all my cellphone needs. Great service from kush and his team.”
“Best service I've ever got from this platinum store. Sharif the sells man perfect responding guy . I got back all my information from my old deviceThank you boost mobile”
“Chyna the Verizon representative there was very helpful and friendly and just wonderful to deal with. I'll definitely go to that Verizon for any of my phone or tablet needs.”
“The store was very helpful. manager Kelly has such a good aura and energy. Her and her team are doing great,,, I love the improvement from this location. I will bring my family by.”
“Everyone I just want to say that this store has truly changed since it underwent new management and staff. You go in and someone give you a warm greeting. When the new staff tends to you they break down all the deal we qualify for and everything. They hooked me up with a free Apple Watch by just adding the line and set everything up for me. Truly a great experience in this location. I highly recommend y’all make this your go to location.”
“This is the store to go to, I was there a couple days ago and Nelly helped me, she transferred all the information and made sure that I happy with everything. Thank you”
“Staff was very helpful and answered any questions I had. If you’re going here make sure to ask for Alexandra, she made sure everything I needed help with was resolved.”
“Nick was very patient and professional. Despite the fact of being very busy he still took the time with every member of my family to make sure our phones were set up correctly. Thank you!”
“I was having issues with my phone and had called T-Mobile multiple times with no avail. Calling was actually quite unhelpful so I went into the store and spoke with a rep by the name of Daniel. He not only helped get me a replacement phone through my warranty but he also managed to efficiently and effective (with patience and ease) help 6 other customers at the same time. Something had happened where he was the only employee on the floor that evening. I hardly ever see any type of employee in any business have that much patience and expertise in such a high stress situation. I was genuinely surprised that he was just a floor associate. He had great management skills and I had originally thought that the young man was in fact a manager.
I was one step away from cancelling my membership with T-Mobile. Daniel, with his A+ customer service secured my membership with T-Mobile.”
“My experience at TMOBILE has exceeded my expectations. I am so grateful for Devon for all of his help in purchasing all my products. I highly recommend this location. Thank you so much!!!”
“I had the best experience at this t-mobile location mostly because of an associate named Max not only did he fix what was wrong with my account but went above and beyond to make that my account was perfect, the store was kind enough to stay Open a little past their closing I didn’t feel rush at all.There customer service was fantastic I would mostly go back to this location there the best”
“Had a great experience working with both Ralffy and German. They helped me get a new iPhone, set it up and transfer all my data. Got a great deal too! Even offered me bottled water. Thank you!”
“HAD an issue with my iPhone 13, LENNY gave me two options I could have went with I decided to do the upgrade to iPhone 15 pro he was very helpful definitely recommend him if you need any help with device or service.”
“Had an great experience at this location, i would likento thamk Kenny M specifically at this location for assiting me with my issue. Highly recommend this location to friends and family”
“Was greeted as soon as I walked in. Juan went above and beyond to help me and my family. He offered services I didnt know Spectrum had AND features we currently pay for but didn’t know we had. Go see Juan at Spectrum in Fresh Meadows.”
“I came to to this store for a warranty exchange, max was so helpful on explaining everything to me and helping me fully set up my new device.came out with a brand new galaxy watch with my new phone. Highly recommend asking for max if you ever visit this store”
“Thomas was very patient and had great product knowledge. He also took him time and made me feel comfortable, great customers. I will return to this location and recommend to others.”
“i always get great assistance and help from dyshawn great employee always willing to go the extra mile to make sure i have the best optimum customer experience and always has a great resolution to any trouble i have”
“Genesis was professional, extremely helpful, efficient and personable. She seamlessly switch my phone from another provider to Spectrum and then helped get my technophobe husband a phone he can handle. All in all, a most productive visit.”
“Place is well taken care of ; and the service of the employees are excellent, very professional and attentive. Specially Danjerry , he went beyond above to make sure I had a good experience and was good with my plans and payments.”
“Micheal is indeed a t-mobile expert!!!
On May 15th he was unbelievably patient, clear in his instruction, knowledgeable on all of the products, and allowed me to be calm yet a continued satisfied customer for 24 years!
I definitely recommend this store, as this is most definitely my go to location for anything t-mobile!!!!
Thank you”
“I received the best customer service in my life! The employees Fred and Jaylin(I hope I spell it right) went extra 10 miles to help me get everything i wanted, everything i needed and even more! They showed me empathy and care, I cant be happier to visit TMOB on 77Th before the New Years Eve , that made my year for sure! Thank you T-mob, you do a great job choosing the best to represent you!”
“The staff were great! I definitely appreciate the help from the store manager, Samantha as well. She was amazing!! They were able to help me out with my service and I ended up walking out with a new iPhone and Apple Watch. I’ll definitely refer this location to friends and family.”
“I had an amazing experience at this store with manager Praveen he was very helpful, very knowledgeable, friendly. Will recommend to anyone that wants the best service!!!”
“In February, out of my frustration with AT&T, I walked into TMobile, and Ben came to my rescue. He took his time to help me, and even when we had an issue unlocking the phone, he was patient and kind. He has wonderful customer service skills, is very communicative, and made sure he signed me up with all the necessary T-Mobile apps. Give him a raise. Cheers to you!! Great employee. If you're in New York, definitely visit this store.”
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“Spectrum at the Queen's Mall is very convenient when I'm hanging out with my daughter. They have free WiFi and charging stations. If I need a new remote control for my TV I can get one while I'm here. I'm not happy about my huge internet and cable TV bills. I have had the service since it was Time Warner and it's hard to let go. I'm finally tired of watching the same shows over and over so I am exploring more channels. Plus the addition of Disney Plus has been great. I watched Summer of Soul and this week Hamilton. As for the internet I've never had outages and I certainly have enough speed for what I do. I'm giving this location and my current feeling about Spectrum 4 Stars. I'm sure I will probably be disenchanted when my year of internet and cable discounts $20 a month each ends!!”