-
July 2024 by Jacques Benhayoun
Waste of time. They don't pick up their phone, they don't tell you which documents you need beforehand, and when you arrive they tell you that you don't have the right documents
-
July 2024 by Michael Karagiorgis
Don’t come here. The bankers aren’t doing anything and I needed a simple 5 minute thing and they wouldn’t accommodate you. Go to TD instead
-
February 2024 by Power Writer
Worst customer service. Branch duty manager Emily did not have base knowledge about Chase products, services and locate correct financial advisor.. Very bad attitude to cover up her poor product knowledge. Bank branch manager Wendy called and saying Chase has too many products so her shift manager would not know. Very embarrassing excuse as a bank branch manager. People may not know everything that is understandable however the best way to assist customer is to find proper department or person who can handle since they have a capability to search employee who handles asset management. Very disappointed. Don’t see them trying to make an effort to assist.As you guys see now we know why they have 2.8 average on review. Shame…
-
October 2023 by Ka Ka
I think this place is better than the one on Main Street.
-
September 2023 by Dimensions Property Management ROCHESTER NY
I am a client for over 15 years and this branch is probably the worse I have to deal with. It’s near my office so I have gone in many times and been disappointed. No one knows any policies, never a notary on site, and manager is clueless.
-
September 2023 by Sung Moon
I tried too much contact this branch. Nobody get the call. Everytimes, robo said call again.
-
August 2023 by Fred Frederix
Several atms, and parking
-
August 2023 by Ma. Belen Maldonado
The ATMs need maintenance because they neglect this branch so much?…
-
July 2023 by 黄强
I promise this is the best Chase bank in all of New York. I really appreciate the ladies at the counter. We are a restaurant chain. Go here often to change change. They are very professional, efficient, and sweet. Thank you so much for your help.
-
March 2023 by Roberto M.
Just like everything post COVID, nothing works, no one cares! AND NO ONE ANSEWRS THE PHONE!!! There is no more accountability. online WORST!
-
October 2022 by Flamur Kastrati
Tried maintaining and salvaging my relationship with this location numerous times. I left voice mails and never received calls back. Very unfortunate because this bank is in a prime / convenient location.You need to call to make an appointment - but when you call to make an appointment, they never answer or call you back ??♂️Goodbye Chase & hello TD Bank.
-
August 2022 by Ironfireman6 Leonardo
Nice people, always so friendly!
-
August 2022 by Lemonade Ice
Excellent service and kindness from the staff....
-
May 2022 by Kevin Libutsi
A bit busy but got helped & my issue is resolved
-
March 2022 by Dana He
Came to talk to them about something and I stood in front of one of their stand, waiting to ask her something. Instead of helping me, she doesn't even acknowledge me and uses her phone instead, ignoring me. If this wasn't the only local chase bank, I wouldn't even come here.
