10AM - 7PM
147 Remsen St, Cohoes“I see their reviews and step over there and I switched from Metro & got two free phone. There service is as they were. The best service in Albany NYC. I love their multitasking services.”
“Jared went above and beyond to help my daughter file her insurance claim. He also lowered the bill significantly, even after I got a new phone. I can’t say enough good things about my experience”
11AM - 7PM
2303 15th St, Troy“My IPAD Gen 6 battery died and Wizkid was able to fix it along with replacing a cracked screen. for a reasonable price. It was not an easy fix because they had problems getting the correct battery, I was pesky and they were very polite and respectful even though they were very busy. . I am happy that my IPad is working as good as new.”
10AM - 8PM
18 Wolf Rd, Albany“My grandmother and I came in to transfer from a whole different phone service and TC was a huge help! She was able to answer all of our questions, she made the whole process so quick and easy!”
10AM - 8PM
307 Troy Rd, Rensselaer“As soon as I walked into the door I was seated and helped immediately. Great customer service and wonderful attitude from the manager & employees. I had a great experience. @ East Greenbush NY AT&T Store”
9:30AM - 7:30PM
87 Central Ave, Albany“The owner of this shop, Bines, is so wonderful. From the moment I came in he gave me a warm welcome and fixed my phone in only 20 minutes. Fast and friendly service, I will always come back to him when I need a repair. He gave me an amazing deal on fixing my iPhone Pro Max 11, he's very affordable and is so good at what he does. I love this business!”
“A company that needs no introduction. The sales services employee was wonderful in introducing the available products and accessories. Had it not been for him dragging his feet all the time to transfer data from the old device to my new device, and his explanation was insufficient, I would have owned a new device without some connection ?”
“This T Mobile Store on the 2nd Floor in Colonie Center has always, every time I go there, gotten me out of phone problems and fixed my phone. Their two employees , namely Gazelle & Ian work through all my phone troubles. Explain every question I ask in detail. They are determined to fix my phone. When I go to other T Mobile locations, they don't give any effort in getting me out of my phone troubles. I have been to T Mobile in colonies center, 2nd floor several times and they are always so polite and so helpful. Even when they are swamped with customers they do not rush. I will always go to this location when i have phone issues. I will always hope they are working there, unless they get promotions, which they sure do deserve. Don't want to get too corney, but they really do go above and beyond and make sure you understand the problem in case it should do me up in the future.”
10AM - 8PM
279 Troy Rd, East Greenbush“Michele O’Sullivan, North Greenbush store, provided stellar, unparalleled service today (11/18/2023). She walked us through the steps to convert our mobile service to Spectrum, provided clear guidance on next steps, and, most importantly, was exceedingly pleasant, courteous and professional throughout our experience. We very much appreciate everything she did to make our stop enjoyable and productive! Michele is a rock star.”
10AM - 7PM
1593 Central Ave Ste A, Colonie“Taylor was incredibly professional and thorough in explaining everything I needed to know about my replacement phone. Very friendly, patient, and extremely knowledgeable to make me feel comfortable with my new phone after a phone-ending drop of my old phone. Give her a raise!”
10AM - 8PM
131 Colonie Center, Albany“MALIKA was the best salesperson that I have encountered.She came in on her day off to finish my sale.I can’t say enough of how good she was to come in on a snowstorm.Definitely one of a kind.She earned a big raise.”
9AM - 8PM
664 New Loudon Rd, Latham“Went to the Verizon store in Latham to upgrade my phone. The rep David was excellent. He was friendly, knowledgeable, skilled and had a really good rapport and sense of humor. Overall a great experience”
10AM - 7PM
20 4th St, Troy“The sales clerk was professional and knowledgeable with the cell phones. He was very helpful as I had a hard time getting the information needed to transfer the number over to Boost mobile”
“I've been a T-Mobile customer for over 20 years and have never regretted it. I dropped by here yesterday to get a new sim card. I was helped by a wonderful young man, Marco. He knew his business, was informative, knowledgeable and friendly. Unlike some places I've been, he made me feel welcome while he replaced my sim card and checked to make sure it worked. Anytime I need help in the future, I'm coming here!”
10AM - 7PM
616A Hoosick St, Troy“I came In the Hoosick Troy AT&T and worked with both Anthony C and Anthony D and they both had the best customer service I have ever experienced with a phone company. They both deserve raises In my opinion. Both superb people genuine and honest. Highly recommend! Thank you both!”
“Thank you (Coach), Sarah, for going above and beyond today in addressing my frantic search fir ICE MELT in time for tomorrow's storm. Out of the several individuals, you took the time to address my request by calling the pallet haulers, and coming from behind the service center and walking over to the area the pallet was and actually removing the plastic wrapping, so that I could buy them. others told me to wait or call back or this or that. Sarah (Coach), you did not. I see good future ahead for you. continue to do what you did today- practicing excellent customer Service with understanding and compassion.Cheers,Cordell B.”
10AM - 7PM
313 19th St 1 East, Watervliet“Great experience and service. Fast and knowledgeable. Excellent choices of phones, if you need to buy one, Fast and appreciated ali’s attentiveness to educating me about quality phone batteries and navigating the system to save money in the long run !”
“RYAN WAS EXCEPTIONAL. I had something happen that only an experienced at&t person could handle. He even multi tasked everyone that came in. Cameron was also exceptional. I loved this store. I got answers and was listened to”
“Jason (Jay) was very pleasant and helpful, I also appreciated his patience. The entire staff we're very friendly and attentive. Great team ! I was in the Stuyvesant store to replace my phone.”
“Fabolous time today at the store with the manager Malaina! Went in to pay my monthly payment and add a line for one of my kids, ended up getting 2 great for their age cell phones for my kids, cases and all and still saved $180! Just an all around great experience even with my kids driving me crazy. Seriously if you need to save (and who doesn't) go see Malaina ASAP”
10AM - 7PM
898 Loudon Rd, Latham“Mike Jardieu, the Manager at the Latham, NY AT&T retail office, has been extremely helpful in assisting me in securing a refund for overpayment on my bill. He spent a lot of time helping me resolve this issue.”
“The repairs on my wife's phone couldn't be done the same day, they needed to order parts. We were told the parts would be in, in a week, parts came 2 days early, we returned and had the phone back in less time than quoted, this was about 3 years ago, and the phone has been working flawlessly since!”
10AM - 7PM
717 19th St, Watervliet“Got my new phone. Found my last company, T mobile, just stopped the customer service. He kept telling me to figure it out. Boost mobile helped with my issue, and now my a Boost customer ( Trying to get ACP discount). Boost got it for me..”
10AM - 7PM
578 2nd Ave, Troy“Changing a phone plan can be so stressful and confusing but not when you have a Sales Rep like Jose! As soon as we met Jose I knew I had nothing to worry about. He relieved all my stress immediately. He is an expert in his field and was able to answer all of our questions. We switched over three phones and all went smoothly and quickly. He has outstanding customer service skills and if I was able to give him 10 stars I would! Thank you Jose for making the transition to Cricket so easy”
“Service was very quick and the staff courteous. I came in around noon and someone helped me sign in right away. They had a nice selection of the latest phones on display to play with while I waited for a few minutes. My rep, Omar, replaced my cable modem while I explained to him about my problem. Omar's comments confirmed what the tech told me on the phone earlier, so they must take notes and refer to them on customer issues.Omar also noticed me checking out their phones and made me a great offer on their mobile service that matched my plan but at a lower cost.The attention to detail was very noticeable, and I appreciate the offer on services that are important to me.”
“Service is relatively fast and painless. I have been here a few times for various things and tend to have a generally pleasant experience. I only wish the employees were allowed PCs rather than having to make all the transactions with a tablet. I use to work at a similar location and the POS on those tablets is horrendous.”
10AM - 7PM
319 19th St, Watervliet“Larry has been helping me with my metro account for the past few yrs now and has been phenomenal with assisting me every time I’ve had any issues. Thank you Larry Xoxo Crystal Heppelle”
9AM - 7PM
363 Broadway, Troy“Very helpful, friendly and FAST. I had a few contacts with the owner, AJ, over the phone and in person. He kept me updated on a new phone coming in and then helped me switch to Metro so fast and did it all with my old carrier. Super convenient!!”
“kJ wireless is the place to go. Extremely friendly and very helpful they go above and beyond and made porting from my previous carrier worry free. Highly recommend thank you!”