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July 2024 by Susan Panetta
Bren in car waiting for half hour now! 4 cars ahead of me. What takes so long!!!!!!
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June 2024 by The Outsider
robot when calling is extremely unhelpful
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June 2024 by Todd Z
So, this pharmacy has the uncanny knack of filling meds you do not need (at that time), but heaven forbid you want one you need. They give you all the excuses in the world why you cannot have it right then.
I started bringing in a list with me of meds I need at the particular time (I take a total of 9, plus 2 creams, and 2 diabetic supplies). This last time was the worst. I drive up to the window and when I am greeted by (Gemma?) I mention that I need A, B, and C, and only those 3 meds please. She then proceeds to say; "What about D"? -- No active listening on her part. So, I repeat myself; " A,B, and C only please". She says again one more time;" You don't need D?". I tell her no, just the 3 I asked for. and then she quiet talks to me and when I mention I cannot hear her, she lowers her voice even more. VERY frustrating. So I leave the drive-thru and go inside. Then I try to talk to the pharmacist. Big Mistake - Super Attitude Problem. Overtalks you, berates you, yells at you, snarky, very condescending. How she ever got in a field that interacts with customers is beyond me. Maybe CVS doesn't care who they hire.
So, when all is said and done with her, I get 2 out of 3 of the meds I needed and was rudely and sarcastically told that my insurance doesn't cover the 3rd one any more and that I should go elsewhere to find it.
The pharmacist and pharmacy staff need to be seriously retrained on customer service. Otherwise, CVS Corporate needs to close this location. The more I type here and the more I think about it, Walgreens may just be the better choice, even if it is 5-10 more minutes up the road).
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June 2024 by Android
Customer service among other things has done gone downhill for CVS,I'm not sure what their plan is to run it down it down to the ground.no available staff and there are not putting. Money into the retail locations
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April 2024 by Robert Winchip
I had no choice but to switch pharmacies. The way the pharmacist talked to me last time was obnoxious and disrespectful. The way she yelled at an elderly man for not having an up to date aarp card a month previous to my instance with her should have been my cue to switch. I would be embarrassed having someone like her representing my company in any capacity. Report her to corporate.
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April 2024 by Matt G.
Ontario Street CVS loyal customer for 15 years. Asked a simple question and was treated so rudely by the pharmacy. And then I asked to talk to a manager or for the emplyees name. She said and I quote I don't have to give that to you and literally hung up on me". I tried to call back, but they literally started it screening my number at the pharmacy . WORST EXPERIENCE EVER WITH A PHARMACY!!! Read more reviews. Mostly one star on yelp. Me, my wife, mother and 2 other recruits LEAVING FOR ANOTHER PHARMACY!! please join in, show them u cant treat people horribly and get away w it!! MISION TO CIVILIZE
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March 2024 by Jack
Online prices differ from in store. Why?
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March 2024 by J -.
There isn't a rating low enough. I've been a customer of theirs for 24+ yrs and last few yrs they've insulated that commitment and more. Going to move on from there horrible service in the next few days happily. You're pathetic cvs in cohoes and I am looking forward to cvs going out of business soon.
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February 2024 by Gary G.
I transferred my this local CVS store (485 Columbia St., Cohoes, NY 12047) because I moved here. I asked my doctor sent my description to the store too. I got message to ask me if I want to refill and I replied Yes. A few days later, I received message that said the refill is ready to pick up. I went to the store and I was told there was nothing for me. I was told it was probably refilled at my previous pharmacy(CVS at different location). A few days lates, I got message again that said my medicine is ready CVS at 485 Columbia St., Cohoes, NY 12047. I went there again and I was told there was nothing. The persons are very inpatients and even rude. I asked them remove my name on their system and I would change my pharmacy. I got automatic phone call and said my medicine is ready at 485 Columbia St., Cohoes, NY 12047. I called back to confirm if it is true or not. The person was, again, very inpatient. I asked to talk to her manager. After some wait, the manager talked me with very emotional bad attitude. She hanged out me before I finish my questions.
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February 2024 by Rachel Temple
Absolutely disgusting behavior by the pharmacist. Was told that the medication refilled on 1/27 couldnt be refilled until the 30th day. then ARGUED with me because THERE ARE 31 DAYS IN JANUARY so 2/27 is the 31ST DAY. So my son has to wait an additional day for his MENTAL HEALTH MEDICATION that has to be taken at the same time every day, because their 12 year old idiot that they hire to answer the phone in the pharmacy CANT READ A CALENDAR.
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February 2024 by Sarah DiCarluccio
No issues with the pharmacy. However, everything, and I mean everything, that I have purchased there otherwise ends up being expired. Need a covid test? Yeah, theirs are expired. Soup? Expired? Popcorn? Expired. Cookies? Expired.
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February 2024 by Aron Romanoff
Do I come here for the occasional general-store need? Yes.Does this location have self-check out? Yes!! (Big win over the local Walgreens which is much nicer inside though).Is the interior or parking lot nice? Not particularly.Does it usually take me 20 minutes to either find or not find what I’m looking for and thought would take 20 seconds? Yes!Have I gotten the flu shot and COVID vaccines here without issue? Yes!
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January 2024 by Stanford Grd
Unwilling to be helpful or transfer a prescription from another CVS to their store. Rude on the phone. I recommend Walgreens.
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January 2024 by Anthony Minichiello
Friendly
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January 2024 by Ian Castaldo
AVOID THIS PHARMACY!! You could call a year in advance and they still won’t have it ready. The head pharmacist is rude and honestly I will never use this CVS ever again.
