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August 2024 by Bonnie C
Absolutely horrible!! Bought a truck and they did not provide proper documentation to register the truck. Currently still having an issue 22 days later. Promised calls that never happened. Called the manager 3 times he doesn’t return calls.
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July 2024 by S C
The new waiting room chairs are much better than the filthy old ones. Thank you for that. Especially since I spend so much time in them while waiting for routine maintenance on our 19 Silverado. 1 hour and 45 minutes for an oil change, state inspection and tire rotation. Idk... seems excessive to me. Last summer I waited a month for an appointment, then over 2 hours for engine light diagnosis that Auto Zone provided in 10 minutes. Then they never called to notify us when the part came in.
Any work was eventually completed without problem, however there's plenty of room for improvement in their customer service experience.
Barely a smile or friendly greeting, slower than molasses in January, acknowledging the customer in front of you last after 4 coworkers and a phone call... wow.
After 5 years of sub par service experiences, we will look for a more professional service team.
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April 2024 by Rose Wilson
If I could give ZERO stars, I would! This place has been an absolute disaster and has cost me more than $3,919.61 due to their unwillingness to provide appropriate, honest documentation.
My vehicle (a 2022 Acadia Denali) was at this facility several times (four times to be exact) beginning March 2023 for the same unresolved issues until September 2023. Considering my vehicle was my only form of transportation, I required a rental car while it was being worked on. GMC has been excellent and willing to reimburse me for the dates my vehicle was at this facility. However, the service department is unwilling to provide accurate documentation of the time my vehicle was there!
In one instance, my vehicle was towed to the facility on 7-7 (I have the documentation from the roadside assistance confirming the date of drop off and address) and returned to me on 8-24. The work order given to me during pick-up was wholly incorrect and dated from 8/07 to 8/18! GMC can only reimburse me for the dates on the work order and has requested that the facility provide ACCURATE documentation outlining the entire dates my vehicle was at the facility. GMC customer service has reached out several times in the last months. I have personally reached out as well, and they are entirely UNWILLING to provide accurate documentation despite acknowledging my vehicle was there from 7-7 to 8-24!
I have called the facility multiple times and spoken with the service manager, but I have yet to get anywhere. Not only does the service manager state he will 'work on it' and does not, but he has yet to call me back once. The service manager will rush me off the phone and dismiss me. I have had to call multiple times only to get him on the phone to say he will 'look into it' or 'talk to someone,' etc.. yet there has yet to be a callback. Additionally, he responds that although he spoke to Joel, who agreed and acknowledged that the vehicle was there for those dates, there is 'nothing he can do.'
The total amount I had to pay out of pocket in rental fees was $6,797.45, while the service department could not fix the vehicle several times. My rental cost for the dates my vehicle was at the facility (7-7 to 8-24) that the facility refuses to acknowledge total $3,919.61. Because the service department refuses to supply the proper and TRUTHFUL documentation confirming the dates my vehicle was there, I cannot collect my owed rental reimbursements from GMC. Again, GMC is more than willing to reimburse me for the cost of my rental; the only issue is the service department's unwillingness to provide accurate and appropriate documentation. I am beyond disgusted with this place.
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March 2024 by Lance Parker
Called about a truck they had on the lot 2 different days they said have someone call you back never did so so take my business somewhere else I would never go there in the future
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March 2024 by Gary Yearsley
The Chevy team here do great work . From the sales team getting done fast and fair to standing behind their cars . Service department is spot on and make you feel like family. Home town sevice with big city efficiency .
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January 2024 by Dave Christensen
I went here last Saturday looking to buy a car. The sale price on the website was the same as the MSRP. When I began discussing price, I was told there was a $2000 mark up on the car. Total Bait and Switch. Do not pay these mark ups!!!
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October 2023 by John Boy
Unfortunately, I have to say I am disappointed ? took a used vehicle there for multi-point inspection yet they never noticed both rear brake pads/rotors were shot. What else was missed?
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September 2023 by diane wildey
My diesel Equinox sat at the dealership for 10 months waiting on a part, that had to do with it being a diesel. A part that should not have gone bad from what I've been told by other repair facilities.In that time the battery went dead. I had to pay $300+ for a new battery. Within two weeks my car had to be towed. They offered no towing service. I had my regular repair shop tow it to their shop. The end result was an unstable battery. Clearly under warranty, however, the dealership refused to replace the battery unless it was at their shop. Long story short, my shop was able to figure out where they obtained the battery (United Auto) and they honored the replacement of the battery.The service people were friendly, but the length of time my car sat, and the battery/ failure to provide towing issue is the reason for the one star review.It's very aggravating when a large dealership fails to offer something as basic as towing, and then refuses to warranty the parts they used, because I chose my normal repair shop that does handle towing. I should note that my normal repair shop was unable to do the initial repair, because it is diesel and required the computer review that only the dealership had.I will not be going back to this facility.
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September 2023 by Nicole Karker
A little pricy, but they do a thorough job.
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September 2023 by theodore beninati
Jody was excellent on getting the deal done
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August 2023 by Marybeth Bauer
Very nice people I can't wait to receive my car
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August 2023 by Brian Jones
Very helpful, courteous and understanding. Helped me out with a tough situation and never made me feel any less important then other customers. Highly recommend.
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July 2023 by Frederick Schwed
We went looking for some cars that they had listed on Facebook and online. When we arrived we couldn't find them. Also one they had on the lot showed rear quarter panel damage that wasn't spelled out or shown in posted photos.
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February 2023 by Dan Hytko
Best place to purchase a new Suburban. Friendly, informative and spot on with our sale.
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October 2022 by Karen Maher
Great experience. Will do everything to make your experience easy, simple and quick as long as you qualifiy :) Why go elsewhere?
